Computer User Support Specialists
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Computer and Information Technology
Provide technical assistance to computer users.
Computer User Support Specialists
About this Career Path
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Computer User Support Specialists
Learn about a Day in the Life
What’s it like? What do you do? Where do you do it? See for yourself when you watch how real people live their different careers day in and day out.
Current Available & Projected Jobs
Computer User Support Specialists
JOBS & OPPORTUNITIES
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Job Titles
Computer User Support Specialists
JOB TITLE
Computer Support Person
Skill Level
Entry
JOB TITLE
Entry-level Support Person
Skill Level
Mid
JOB TITLE
Intermediate Support Person
Skill Level
Advanced
Supporting Programs
Computer User Support Specialists
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Top Expected Tasks
Computer User Support Specialists
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Knowledge, Skills & Abilities
Computer User Support Specialists
KNOWLEDGE
Computers and Electronics
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
Telecommunications
KNOWLEDGE
English Language
KNOWLEDGE
Education and Training
SKILL
Active Listening
SKILL
Reading Comprehension
SKILL
Speaking
SKILL
Critical Thinking
SKILL
Complex Problem Solving
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Written Comprehension
ABILITY
Near Vision
ABILITY
Written Expression
Featured Job Opportunities
Computer User Support Specialists
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Computer User Support Specialists
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