Computer User Support Specialists
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Computer User Support Specialists
About this Career Path
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Current Available & Projected Jobs
Computer User Support Specialists
JOBS & OPPORTUNITIES
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Job Titles
Computer User Support Specialists
JOB TITLE
Computer Support Person
Skill Level
Entry
JOB TITLE
Entry-level Support Person
Skill Level
Mid
JOB TITLE
Intermediate Support Person
Skill Level
Advanced
Supporting Programs
Computer User Support Specialists
No Results
Top Expected Tasks
Computer User Support Specialists
01
Oversee the daily performance of computer systems.
02
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
03
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
04
Answer user inquiries regarding computer software or hardware operation to resolve problems.
05
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
06
Confer with staff, users, and management to establish requirements for new systems or modifications.
07
Enter commands and observe system functioning to verify correct operations and detect errors.
08
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
09
Refer major hardware or software problems or defective products to vendors or technicians for service.
10
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Knowledge, Skills & Abilities
Computer User Support Specialists
K
KNOWLEDGE
Computers and Electronics
K
KNOWLEDGE
Customer and Personal Service
K
KNOWLEDGE
Telecommunications
K
KNOWLEDGE
English Language
K
KNOWLEDGE
Education and Training
S
SKILL
Active Listening
S
SKILL
Reading Comprehension
S
SKILL
Speaking
S
SKILL
Critical Thinking
S
SKILL
Complex Problem Solving
A
ABILITY
Oral Comprehension
A
ABILITY
Oral Expression
A
ABILITY
Written Comprehension
A
ABILITY
Near Vision
A
ABILITY
Written Expression
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Computer User Support Specialists
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Computer User Support Specialists
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