Public Safety Telecommunicators

Technology Advisory | Transformation Excellence Manager - Communications, Media & Technology Industry

We Are:

We are Technology Strategy and Advisory and we design and execute industry-relevant reinventions that allow organizations to realize exceptional business value from technology. Our vision is to become the world’s leading advisors in harnessing technology and innovation as a force to reinvent and improve every business. Our mission is to help client business executives disrupt their industry and utilize technology to capture market share.

Technology Advisory leverages deep business expertise combined with technology know-how , empowering clients to be more competitive by leading initiatives that unlock value and drive growth. To stay agile in a world dominated by change, the C-suite must position technology to create new products and services, while building new business architectures that break away from old ways of doing things, giving them the agility to compete and grow in the new. Accenture Technology Advisory enables leaders to act quickly and confidently as they pivot to the future. Known for our ability to execute at speed, we develop new capabilities in areas including Applied Intelligence, data and analytics, blockchain, robotics, Internet of Things, and cyber resilience. We help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.

Our experts are aligned to specific industry sectors, bringing specialized knowledge to address the unique challenges and opportunities within each sector. People aligned to the Communications, Media & Technology Industry focus on working with clients in High Tech, Communications & Media, or Software & Platforms.

You Are:

In Transformation Excellence, we are passionate with tons of experience in technology, leadership, and management. Your expertise : Advising clients on data-driven technology strategies to achieve their strategic, financial, and operational goals. You have energy and drive in abundance, along with personal resilience, a passion for serving clients, a love of continual learning and you are intrigued by new challenges. You have a flair for breaking down processes into logical parts and constructing clear reasoning and analyses—an aptitude you use to decimate problems. Communication and collaboration skills. You have both in spades, and as a Manager you’re a natural at appreciating diverse perspectives and bringing out the best in teams.

In Transformation Excellence :

+ Transformation Excellence practitioners will shape and steer technology enabled, large-scale transformations with our clients

+ They will convey deep understanding of technology platforms and architecture at the intersection of our clients industry to guide them towards a well-defined, value-rich target while effectively managing change

+ Using deep industry and technology competence e.g., in Cloud, Data or Security, they will build rapport with senior and expert stakeholders in both business and technology functions to facilitate quick and effective decision-making

+ Transformation Excellence professionals will act as the glue between program stakeholders (internal and external) to keep the course and maximize value realization for our clients

+ Complex program management will be strictly oriented towards value realization across multiple dimensions (e.g., financial, experience, sustainability)

As a Manager :

+ Manage across transformation management domains for a workstream ( e.g., scope, cost, schedule, etc. ) as the lead advisory partner.

+ Facilitate design thinking and/or customer journey workshops to support development of a transformation roadmap and/or strategy.

+ Build understanding of organizational culture frameworks and models

+ Develop focused expertise across multiple targeted technology focus areas while maintaining breadth of knowledge.

+ Help define the value of a transformation, and how to measure and track success.

+ Support thought leadership in a Technology Strategy & Advisory capability.

+ Travel as needed, up to 80%.

Here’s What You Need:

+ Minimum 5 years of experience on a technology transformation program driving value management/realization, executive storytelling or managing measures of success.

+ Minimum 5 years of experience creating investment cases and focus on tech value.

+ Minimum 2 year s of experience at a consulting firm.

+ Minimum of 2 years of experience facilitating design thinking and customer journey workshops to support the development of a transformation roadmap or strategy.

+ Bachelor’s Degree

Bonus Points if:

+ Experience with Cloud and Digital roadmap strategy & assessment skills

+ You have an MBA or equivalent graduate degree.

+ Public Cloud Certification(s) (AWS, MS Azure, GCP)

+ SAFe (Scale Agile Framework)

+ Experience in the implications of Cloud economics on IT financial management

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $87,400 to $253,000

Colorado $87,400 to $253,000

District of Columbia $87,400 to $253,000

Illinois $87,400 to $253,000

Minnesota $87,400 to $253,000

Maryland $87,400 to $253,000

New York $87,400 to $253,000

Washington $87,400 to $253,000

#LI-NA-FY25

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Technology Advisory | Transformation Excellence Consultant, CMT

We Are:

We are Technology Strategy and Advisory and we design and execute industry-relevant reinventions that allow organizations to realize exceptional business value from technology. Our vision is to become the world’s leading advisors in harnessing technology and innovation as a force to reinvent and improve every business. Our mission is to help client business executives disrupt their industry and utilize technology to capture market share.

Technology Advisory leverages deep business expertise combined with technology know-how , empowering clients to be more competitive by leading initiatives that unlock value and drive growth. To stay agile in a world dominated by change, the C-suite must position technology to create new products and services, while building new business architectures that break away from old ways of doing things, giving them the agility to compete and grow in the new. Accenture Technology Advisory enables leaders to act quickly and confidently as they pivot to the future. Known for our ability to execute at speed, we develop new capabilities in areas including Applied Intelligence, data and an alytics, blockchain, robotics, Internet of Things, and cyber resilience. We help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.

Our experts are aligned to specific industry sectors, bringing specialized knowledge to address the unique challenges and opportunities within each sector. People aligned to the Communications, Media & Technology Industry focus on working with clients in High Tech, Communications & Media or Software & Platforms.

You Are:

In Transformation Excellence, we are passionate with tons of experience in technology, leadership, and management. Your expertise : Advising clients on data-driven technology strategies to achieve their strategic, financial, and operational goals. You have energy and drive in abundance, along with personal resilience, a passion for serving clients, a love of continual learning and you are intrigued by new challenges. You have a flair for breaking down processes into logical parts and constructing clear reasoning and analyses—an aptitude you use to decimate problems. Communication and collaboration skills. You have both in spades, and as a Consultant you’re a natural at appreciating diverse perspectives and bringing out the best in teams.

In Transformation Excellence:

+ Transformation Excellence practitioners will shape and steer technology enabled, large-scale transformations with our clients.

+ They will convey deep understanding of technology platforms and architecture at the intersection of our client’s industry to guide them towards a well-defined, value-rich target while effectively managing change.

+ Using deep industry and technology competence e.g., in Cloud, Data or Security, they will build rapport with senior and expert stakeholders in both business and technology functions to facilitate quick and effective decision-making.

+ Transformation Excellence professionals will act as the glue between program stakeholders (internal and external) to keep the course and maximize value realization for our clients.

+ Complex program management will be strictly oriented towards value realization across multiple dimensions (e.g., financial, experience, sustainability)

As a Consultant :

+ Clearly articulate transformation business value, and present options for problems that align to transformation goals—apply your knowledge base to address issues and resolve dependencies.

+ Manage the definition of the practices/processes/toolsets and/or operations (e.g., scope, cost, schedule, etc.) for one or more transformation management domains.

+ Manage the planning and preparation for design thinking and/or customer journey workshops to support the development of a transformation roadmap and/or strategy.

+ Build understanding of program management fundamentals for predictive (waterfall) and adaptive (agile) delivery

+ Build expertise in Technology Strategy & Advisory capabilities.

+ Travel as needed, up to 80%.

Here’s What You Need:

+ Minimum 2 years of experience on a technology transformation program driving value management/realization, executive storytelling or managing measures of success.

+ Minimum 2 years of experience creating investment cases and focus on tech value.

+ Minimum 1 year of experience at a consulting firm

+ Minimum 1 year experience in planning / structuring analytical work, facilitating team workshops, and developing transformation recommendations.

+ Bachelor’s Degree

Bonus Points if:

+ E xperience with Cloud and Digital roadmap strategy & assessment skills

+ You have an MBA or equivalent graduate degree.

+ Public Cloud Certification(s) (AWS, MS Azure, GCP)

+ SAFe (Scale Agile Framework)

+ Experience in the implications of Cloud economics on IT financial management

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $59,100 to $188,100

Colorado $59,100 to $188,100

District of Columbia $59,100 to $188,100

Illinois $59,100 to $188,100

Minnesota $59,100 to $188,100

Maryland $59,100 to $188,100

New York $59,100 to $188,100

Washington $59,100 to $188,100

#LI-NA-FY25

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

**Make an impact with NTT DATA**

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The role of Telecommunications Specialist has the core responsibility of acquiring and processing orders for telecommunications circuits, creating PR/POs with Finance for new services, and ensuring that all invoices are processed through Finance within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs). This role works with carriers to obtain quotes and processes carrier Sales Order through Legal processes. This role also ensures that all invoice validations are performed so that invoiced circuits fall under the correct carrier billing accounts, and all exceptions are researched and resolved. This role is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments This role is responsible for communicating any issues to through the relevant channels relating to invoice approvals, validations or missing invoices.

**What you'll be doing**

**ESSENTIAL DUTIES & RESPONSIBILITIES**

+ Works with carriers to obtain quotes for telecom circuits and processes Sales Orders through Legal for signature and return to carrier.

+ Creates Purchase Request to Finance for ordered services and updates documentation with PO; updates invoices so POs show up properly in invoices.

+ Subject matter expert who encourages a streamlined workflow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls

+ Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs

+ Keeps management updated of potential ordering, PR/PO, or invoice processing issues Responsible for proactively reaching out to carriers and internal organizations to resolve issues.

+ Manages POs fund amounts so that POs can be refunded or reissued on a timely manner according to standard business procedures.

+ Assists with client or vendor escalations

+ Identifies any IT related issues and communicate them effectively via logging an ITSM ticket

+ Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management

+ Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures

+ Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only)

+ Validates that all invoices are received when expected and escalates and resolves late/missing invoices to the carrier. This function may also result in reporting accrued items to the client

+ Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors

+ Interfaces with client’s telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client’s invoices in accordance with exception management and client’s business rules

**KNOWLEDGE, SKILLS & ABILITIES**

+ Solid understanding of client cost accounting methodologies

+ Solid understanding of telecommunication services

+ Ability to understand and create business process flows; ability to interact with other departments for process alignment.

+ Expertise around understanding budgets and aligning PR/PO to match budgets.

+ Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management

+ Excellent written communication abilities

+ Clear and concise verbal communication ability

+ Goal oriented while exhibiting persistence in follow up, escalation, and resolution

+ Exceptional attention to detail and takes pride in delivering demonstrated results

+ Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables

\#GlobalDataCentersCareers #LI-PD1

**EDUCATION & EXPERIENCE**

+ Bachelor's degree or equivalent in Telecommunications or Information Technology, or related field.

+ Relevant certifications such as Certified Telecommunications Network Specialist (CTNS) or Project Management Professional (PMP) are advantageous.

+ High level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including circuit ordering or invoice analysis or other telecom financial role

+ High level of experience in telecommunications wire line and wireless services

**PHYSICAL REQUIREMENTS**

+ Primarily walking, sitting, standing, and bending.

+ Ability to work in confined spaces.

+ Able to hear and speak on a telephone.

+ Close visual work on a computer terminal.

+ Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, other technical instruments, and for performing cable terminations and testing.

**WORK CONDITIONS & OTHER REQUIREMENTS**

+ This position is expected to be remote for the near future with an occasional need to be on-site in a shared work environment

+ Extensive daily usage of workstation or computer.

+ Must be available for 24x7 support of customers and NTT GDC Americas, Inc.

+ Some travel as required. Travel requirements may vary based on the frequency and intensity of remote site operations.

+ Must possess a current, valid state-issued driver’s license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 89,600 - $ 128,200.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

**Workplace type** **:**

Remote Working

**About NTT DATA**

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

**Equal Opportunity Employer**

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Great people. Great places. Great projects. kW Mission Critical Engineering, a WSP company, is a high-performance, fast-paced consulting engineering firm designing data centers and mission critical environments across the globe. We hire smart, responsive, team players to work in collaborative and mentoring office settings. Our mechanical, electrical, plumbing, fire protection, controls, telecommunications, and security building system designs keep many of the world’s top Fortune 100 financial, technology, enterprise, hyperscale, and colocation companies up and running 24 hours a day, 365 days a year.

We work on innovative, award-winning, large-scale projects. We travel to construction sites to see our designs being built. As part of WSP, we are able to offer our employees increased professional development and career opportunities in addition to kW MCE’s office culture which is consistently recognized as one of the “Best Places to Work.” Join our great people at our great places designing great projects.

This Opportunity

kW Mission Critical Engineering, a WSP USA company, is currently initiating a search for a **Telecommunications Designer** to sit in any of our kW office **(Troy NY, New York, NY, Atlanta GA, Milwaukee WI, Tempe AZ or Herndon VA).** As a Telecommunications Designer with us, you will design Outside Plant Pathways and other building systems including MMR/IDF layouts, Cable Tray layouts, Wireless Access Point layouts, and structured Cabling infrastructure layout to support the Controls Network

Your Impact

+ Work independently to perform a variety of BIM/CAD design assignments supporting multiple engineering disciplines

+ Produce accurate 2D drawings, 3D BIM Models using Revit or equivalent BIM program

+ Design low voltage systems for buildings including telecommunications systems, audio visual, security, and electrical/mechanical control integrations

+ Meet required schedules while producing quality work

+ Perform Quality Assurance/Quality Control of design packages

+ Perform design tasks for site and building technologies including telecommunications systems, audio visual, security, and control integrations

+ Independently support the team during design and construction stages of projects

+ Research & recommend fundamental components identified in designs

+ Develop equipment, conveyance and device layouts, floor plan, and riser diagrams

+ Prepare cable schedules and specifications

+ Perform construction administrations tasks

+ Survey and evaluate existing conditions

+ Work within multi-discipline project teams to develop drawing and specification documents for issuance to architects, contractors and building owners

+ Demonstrate significant understanding of the range of services provided by the kW MCE engineering and design teams & related practices

+ Implement best practice procedures

+ Integrate project requirements into mission critical facility designs

+ Attend and represent the Telecom discipline in internal and client facing meetings

+ Lead Telecom design team on projects

+ Mentor and lead junior designers

Who You Are

The ideal candidate is highly experienced in Revit and AutoCAD and has experience in information and communications technology. Strong communication skills, and an interest in liaising with internal and external design, client and construction team members are also necessary.

**Required Qualifications**

+ 5+ years of experience designing low voltage systems for high performing commercial, industrial, or mission critical/data center buildings

+ Bachelor’s Degree or equivalent relevant work experience

+ Experience with applicable software packages including AutoCAD, Revit

+ Excellent verbal and written communication skills

+ Attention to detail, highly organized, self-starter?

+ Ability to travel to project sites

+ Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.

**Preferred Qualifications :**

+ Mission Critical/Data Center experience

+ Experience with international projects

+ RCDD and/or DCDC certifications

**Compensation and Benefits**

WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.

Expected Salary: $95,000 - $170,000

WSP USA is providing the compensation range and general description of other compensation and benefits that the company in good faith believes it might pay and/or offer for this position based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law

**About WSP**

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

**NOTICE TO THIRD PARTY AGENCIES:**

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

**JOB RESPONSIBILITIES**

**Dispatching/Paperwork**

+ Provides consistent support by dispatching resources to meet the needs of client families

+ Receives first call information and initiates the resources required for dispatch

+ Processes removal paperwork

+ Assists with recording keeping of embalming documentation as required

+ Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

+ Removals

+ Visitations

+ Transfers of casketed decedent and/or remains to final dispositions

+ Decedent memorial services

**Scheduling**

+ Schedules activities for both the internal staff as well as market locations

+ Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

+ Removals

+ Visitations

+ Transfers of casketed decedent and/or remains to final dispositions

+ Decedent memorial services

+ Maintains in-house scheduling of location resources

+ Schedules sufficient resources to meet market commitments

**Customer Service**

+ Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well

+ Builds and maintains strong relationships by promoting a team atmosphere

+ Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

+ Leads by example while staying engaged and supportive of company initiatives

**Manage Inventory (Location specific)**

+ Takes and places orders for necessary supplies

+ Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

+ Order additional general supplies at the direction of the location management.

+ Performs other duties as directed by management

**MINIMUM REQUIREMENTS**

**Education**

+ High school diploma or GED equivalent

**Licenses**

+ Current valid driver’s license may be required

**Experience**

+ Minimum of six (6) months scheduling or logistics experience

**Knowledge, Skills and Abilities**

+ Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

+ Ability to resolve issues in accordance with company goals and objectives

+ Excellent communication skills and interpersonal skills

+ Ability to prioritize and organize effectively with a keen sense to detail

+ Ability to work in a fast paced, high pressure environment

+ Ability to multi-task using multiple software programs simultaneously

+ Ability to communicate with associates, customers, supplies in person or by phone

+ Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

+ Good driving record

Postal Code: 85009

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix

Job Profile ID: F00211

Time Type: Part time

Location Name: Phoenix Personal Care Center

At ProTeX our goal is to build professionals that will help us build our business. Maybe that is you, maybe not. This doesn’t come from a cookie cutter approach that filters candidates through an exact checkbox. We have jobs that require certain abilities. But sometimes the ability for someone to do it doesn’t come from their prior jobs. Sometimes it’s their personality, perspective, work ethic, or lessons they learned from personal experiences that allow them to learn what is required. That is the ProTeX way. We are people, not numbers. If we don’t have the growth you are looking for, we’ll tell you. Maybe we’ll just be a stepping stone for your career and that is okay if we are. If we know that upfront, then we’ll see what experience we can give you to best set you up for success.

A Dispatcher role here can wear many hats and be a challenging position but also very rewarding. When working with our Dispatch team, it requires both physical and mental abilities in order to ensure efficient scheduling for all of our clients. This role requires strong clerical and administrative productivity, as you will be listening and speaking to people (at times in a state of distress) by phone or email. The job role requires the skill to create strong relationships with your surrounding team and with the clients who you will be in communication with regularly. He or She must be able to remain calm and professional when resolving escalations.

Your ability to listen, speak plainly, Multi task, and communicate effectively will be necessary.

Dispatchers are responsible for moving scheduling around, tracking the movements of our field

technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize

the most important situations, and think quickly on your feet. If this sounds like you and you are

dependable and ready for a challenge, then come join our ProTex family!

Job Requirements:

+ Exceptional telecommunication skills

+ Sufficient in computer operations and data entry

+ Ability to Multi task and work under pressure

+ High degree of emotional self-control

+ Work under stressful conditions and react appropriately

+ Strong desire to participate in group efforts

+ Self-Confidence and Self-Motivation

+ Empathy & Sensitivity

+ Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

+ Able to report and assist to other departments in a timely manner

+ Follow-up on assignments for potential scheduling leads

+ Retrieving and expediting forms

Physical Demands:

+ Ability to sit, talk and hear

+ Ability to use hands and fingers to handle, feel or operate objects, tools or controls

+ Vision abilities include close vision and ability to adjust focus

+ Ability to function in work environment with moderate noise level from several sources creating constant activity

Job Type: Full-time

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Job Description

One of the largest Electrical Utility companies in Arizona is looking for a new expertise to join their Telecommunications and Metering team.

They will be responsible for the design, planning, implementation, and administration of LAN/WAN telecommunications system, I create engineered designs and documentation for new and existing communication facilities. This includes administering Ethernet and other networks for multiple Wide Area Networks. They will conduct engineering studies and evaluate alternative designs for communication equipment, specify materials, and estimate costs for projects. Additionally, they will evaluate suppliers and products, manage communications projects, and train less experienced personnel.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Education: Bachelor's degree in Engineering, Computer Science, or a related field

5+ years of experience in network design & management

Experience in RF microwave design

Experience using Nokia Network Services Platform (NSP) & Siemens/Ruggedcom routers and switches Any of the following certifications: Nokia Network Routing Specialist (NRS), Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional (CISSP), or certifications in RF microwave design, IP/MPLS routing null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Overview Day shift, Part-Time: 7:00am - 7:30pm - 2 day shifts per week Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required

**Overview**

You will schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.

**Responsibilities**

+ Ability to prioritize calls and leverage appropriate workforce.

+ Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.

+ Respond to customer difficulties with billing and service.

+ Communicate work orders, messages, or information to or from supervisors, or technicians.

+ Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.

+ Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.

+ Respond and review calls taken by call center.

+ Obtain COD information and notify credit to send an application for credit approval to new customers

+ Additional responsibilities as assigned.

**Qualifications**

+ High school diploma/GED: associate degree preferred

+ 0-5 years of related experience and/or training; or equivalent combination of education and experience

+ Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment

+ Strong communication skills, verbal and written, required.

+ Intermediate to advanced proficiency in Microsoft Office Suite

+ Strong organizational, time management skills, and high attention to detail

+ Flexibility to work outside normal working hours, as required.

+ Working knowledge of refrigeration/HVAC a plus

+ High level of professionalism and diplomacy

+ Superior customer service skills

+ Excellent telephone and communication skills with ability to handle high volume of calls

+ Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment

+ Work effectively in diverse team environment

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

_Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor._

REQ-148943

Overview Night Shift: 7:00pm - 7:30am; 3 (12-hour) night shifts per week - 72 hours per pay period Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required