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Behavioral Science and Human Services

Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers.

A Day In The Life

Behavioral Science and Human Services Field of Interest

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Salary Breakdown

Public Safety Telecommunicators

Average

$46,880

ANNUAL

$22.54

HOURLY

Entry Level

$36,610

ANNUAL

$17.60

HOURLY

Mid Level

$47,200

ANNUAL

$22.69

HOURLY

Expert Level

$60,130

ANNUAL

$28.91

HOURLY


Program Recommendations

Public Safety Telecommunicators

Chandler-Gilbert Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Estrella Mountain Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Glendale Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Phoenix College (MCCCD)

Administration of Justice

Education

Associate's Degree

Paradise Valley Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Rio Salado College (MCCCD)

Administration of Justice

Education

Associate's Degree


Current Available & Projected Jobs

Public Safety Telecommunicators

55

Current Available Jobs

2,180

Projected job openings through 2030


Top Expected Tasks

Public Safety Telecommunicators


Knowledge, Skills & Abilities

Public Safety Telecommunicators

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

Telecommunications

KNOWLEDGE

Administrative

KNOWLEDGE

English Language

SKILL

Active Listening

SKILL

Speaking

SKILL

Social Perceptiveness

SKILL

Critical Thinking

SKILL

Coordination

ABILITY

Oral Expression

ABILITY

Oral Comprehension

ABILITY

Speech Recognition

ABILITY

Problem Sensitivity

ABILITY

Selective Attention


Job Opportunities

Public Safety Telecommunicators

  • Lead Security Assistant (Dispatch)
    Veterans Affairs, Veterans Health Administration    Phoenix, AZ 85067
     Posted 2 days    

    Summary This position serves as the Lead Security Assistant for Police Service Carl T. Hayden VA Medical Center in Phoenix, AZ within the Veterans Health Administration (VHA) with a primary purpose to lead a team of Security Assistants responsible for monitoring physical security equipment and systems. Responsibilities Major duties and responsibilities include: Leader: coaches the team in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures; assists the team and/or individual members in identifying viable solutions; identifies, distributes, and balances workload and tasks among employees; trains or arranges for the training necessary for accomplishment of individual and team tasks; addresses and remediates simple complaints or escalates them to the supervisor; and makes recommendations in completing personnel actions. Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs. Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations. Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits. Performs other related duties as assigned. Work Schedule: Monday - Friday, 7:00 am - 3:30 pm Compressed/Flexible: Available Virtual: This is not a virtual position. Position Description/PD#: Lead Security Assistant (Dispatch)/PD99857S Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/24/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of security or law enforcement objectives and programs; overseeing, leading, and balancing the workload of staff; carrying out support tasks related to law enforcement and security administration; monitoring and responding to physical alarm systems and security cameras; dispatching officers; monitoring computers for video surveillance; and maintaining reports and logs. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. You will be rated on the following Competencies for this position: Security - Knowledge of laws, regulations, and guidelines related to securing personnel, facilities, and information, including the requirements for handling, transporting, and protecting classified information and proper reporting of security incidents. Technology Application - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. Communications - Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Manages and Organizes Information - Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Work Conditions: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. The work area is adequately lighted, heated, and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.


    Employment Type

    Full Time

  • PT Package Dispatch Supervisor
    UPS    Tempe, AZ 85282
     Posted 2 days    

    **Before you apply to a job, select your language preference from the options available at the top right of this page.**

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

    **Job Description:**

    **Job Summary**

    This position assists the Package Dispatch Supervisor (PDS) with dispatch analysis and daily routine tasks that support the dispatch and preload teams. He/She is responsible for analyzing dispatch plans, identifying areas of opportunity, report publication and service audits.

    **Responsibilities:**

    + Verifies system downloads.

    + Identifies various service failures and exceptions.

    + Prints and distributes multiple daily reports.

    + Makes necessary report updates and communicates changes to PDS.

    + Utilizes mapping tools.

    + Plots previous data and compares actual dispatch to planned dispatch.

    + Maintains a loop analysis to ensure periodic analysis of all loops.

    + Utilizes available reports and systems.

    + Completes monthly dispatch audit.

    **Qualifications:**

    + Bachelor's Degree or International equivalent - Preferred

    + Dispatch Planning System (DPS) and UDC knowledge

    + Experience using Microsoft Office products or equivalent software

    + Customer-focused with strong planning and organization skills

    + Familiar with package flow technologies - Preferred

    **Job Details:**

    + Shift: Tuesday-Saturday (Some Monday may be needed)

    + Shift Hours: 12:00AM-5:00AM (Hours may vary based off volume).

    + Medical, Vision, Dental, 401k, etc. benefits available after 30 days of employment.

    + Weekly Pay. $25.20/hr. 25 hours of work a week scheduled.

    **Employee Type:**

    Permanent

    UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

    **Other Criteria:**

    UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

    **Basic Qualifications:**

    Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

    **Company:** UNITED PARCEL SERVICE

    **Category:** Operations

    **Requisition Number:** R24037746

    **Location:** Tempe,Arizona


    Employment Type

    Full Time

  • Road/Dispatch Supervisor
    Transdev    Phoenix, AZ 85067
     Posted 2 days    

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

    Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

    We’re Hiring for a Operations Supervisor, in Phoenix, AZ!

    Transdev is proud to offer:

    + $20.60/hour

    + Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.

    + Paid time off & vacation.

    Our Road/Dispatch Supervisors are responsible for:

    + Communicates job requirements and responsibilities to drivers.

    + Takes responsibility for day to day scheduling, counseling and evaluation reports to local management.

    + Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA

    reports and safety violations documents.

    + Observes drivers on the road, and corrects safety problems on the scene while documenting violations.

    + Liaisons between drivers and both clients and organization in customer service issues.

    + Evaluates and monitors driver safety and performance, as well as compliance in legal, employment and

    labor policy matters.

    + Assists in dispatching, driving, interviewing, and miscellaneous clerical tasks as needed.

    + Meets all driver qualifications at location.

    + Obtains a CDL required to operate vehicles at location, maintains that license, and drives route

    periodically.

    + Additional duties as assigned.

    To qualify as a Road/Dispatch Supervisor, you’ll need:

    + A High School Diploma or GED

    + Supervisory experience with hourly employees, mass transit supervisory experience preferred.

    + Computer literate with working knowledge of Word, Excel and PowerPoint

    + Familiar with basic vehicle mechanical processes and maintenance

    + Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English

    + Work extended hours regularly, including Saturday

    + Possess working vehicle to travel with in service area as needed

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

    Drug-free workplace

    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen

    California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy">https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.

    Job Category: Operations Support

    Job Type: Full Time

    Req ID: 1773

    Pay Group: UC8

    Cost Center: 55506

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

    Drug-free workplace

    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

    California applicants: Please Click Here for CA Employee Privacy Policy.

    About Transdev

    Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

    Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.


    Employment Type

    Full Time

  • Dispatcher
    United Rentals    Tolleson, AZ 85353
     Posted 7 days    

    **_Great company. Great people. Great opportunities._**

    If you’d like the chance to make your mark with the world’s largest equipment rental provider, **come build your future with United Rentals!**

    As a Dispatcher, you will be tasked with organizing the daily dispatch of equipment for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job.

    **What you'll do:**

    + Schedule drivers and organize dispatch of all equipment for the branch

    + Assist in taking customer telephone orders for deliveries, pickups and service

    + Arrange for all emergency field repairs

    + Answer customer calls and review driver schedules in order to fulfill customer requests

    + Assist Inside sales team as needed

    + Other duties as assigned

    **Requirements:**

    + High School diploma or equivalent

    + Valid driver's license with acceptable driving record

    + Technical knowledge of DOT/Federal Motor Carrier rules and regulations

    + Diligent attention to safety

    + Strong ability to multitask in a fast-paced environment

    + Superior customer service, teamwork and verbal/written communication skills

    This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

    **_Why join us?_**

    We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

    + Paid Parental Leave

    + United Compassion Fund (http://jobs.unitedrentals.com/creative/culture)

    + Employee Discount Program

    + Career Development & Promotional Opportunities

    + Additional Vacation Buy Up Program (US Only)

    + Early Wage Access through Payactiv (US Hourly Only)

    + Paid Sick Leave

    + An inclusive and welcoming culture (http://jobs.unitedrentals.com/creative/diversity)

    Learn more about our full US benefit offerings (http://unitedrentalsbenefits.com/) here.

    Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.

    United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.


    Employment Type

    Full Time

  • EMERGENCY DISPATCHER
    U.S. Marine Corps    Yuma, AZ 85366
     Posted 7 days    

    Summary You will serve as an EMERGENCY DISPATCHER in the PROVOST MARSHAL OFFICE ofMARINE CORPS AIR STATION YUMA. Responsibilities You will confirm the location and type of emergency (e.g., type of fire, medical emergency, vehicle accident) to dispatch manpower and vehicles required for the situation. You will monitor the status of emergency services and personnel to determine the availability of fire, medical, and police response units. You will explain information to emergency personnel (e.g., law enforcement, emergency medical services , fire personnel) to dispatch personnel to the reported incident. You will use a dispatch communication software program in emergency situations to communicate dispatch instructions. Requirements Conditions of Employment Qualifications GS-06: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector performing most or all of the following Emergency Dispatcher duties: 1) Dispatching emergency vehicles; 2) Performing incoming and outgoing multi-phone line operations; 3) Assessing incoming emergency calls with Standard Operating Procedures or guidelines to determine the proper course of action; and 4) Dispatching in a high volume/urgent environment. GS-05: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-04) or pay band in the federal service or equivalent experience in the private or public sector performing most or all of the following Emergency Dispatcher duties: 1) Assisting in performing technical and specialized emergency dispatch work; 2) Assisting in flowing and directing incident related information to and from the appropriate field units; 3) Using communication equipment and multi-channel radios; and 4) Adapting to ever changing environments and computer equipment types. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience: GS-05: Successfully completed four years of education above high school. OR Have a combination of experience and education as described above that equates to one year of experience. The percentage of the required education plus the percentage of the required experience equal one hundred percent. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information Certain incentives (such as Recruitment, Relocation, Superior Qualifications) may be authorized to eligible selectees. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. Vacancies filled from this announcement may be filled at any grade level listed. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. This position requires rotating shift work. This position requires evening and weekend work. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.


    Employment Type

    Full Time

  • Business Analyst (Computer-Aided Dispatch)
    Insight Global    Phoenix, AZ 85067
     Posted 7 days    

    Job Description

    Insight Global is sourcing for a Business Analyst to join a national security and technology company. You will be responsible for requirement gathering, documentation, engaging with stakeholders, and discussing solution designs with technical teams. As the BA you will work closely with stakeholders and bridge communication between the business and the technical teams. The end product is a Computer-Aided Dispatch System for the City of Phoenix emergency departments. The technical teams are currently responsible for modernizing the existing software, providing enhancements to the features, and customizing the software to meet each departments requirements. The expected timeline of the implementation of the modernized product is 2027, and will last for additional years to act as a support to this department. There are currently 5 customers actively using the product, and throughout the duration of the project, the customer base will grow immensely.

    This is a contract position with the intention to last for 3 years as this is expected to be a multi-year implementation project. This position requires you to be onsite with the stakeholders in Phoenix, AZ 4-5 days per week. If you are looking to grow your career as a Business Analyst, focusing on Computer-Aided Dispatch Systems, within a government environment, then this is the place for you.

    Compensation:

    $30.00/hr to $45.00/hr

    Exact compensation may vary based on several factors, including skills, experience, and education.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    4-6 years of experience as a Business Analyst or a related profession

    Prior experience with customer engagement to gather requirements and discuss desire outcomes

    Comfortable with delivering constructive feedback for continuous improvement to the development teams

    Prior experience providing detailed documentation, proactive update, and maintaining the process implemented

    Computer-Aided Dispatch System or Emergency Dispatch experience · Bachelor's degree in Computer Science, Information Technology, or a related field.

    · Azure DevOps Platform knowledge or experience

    · Technical development knowledge

    · Expert knowledge with computer-aided, computer-assisted, or record-management systems null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].


    Employment Type

    Full Time

  • Radio Telecommunications Engineer
    Insight Global    Phoenix, AZ 85067
     Posted 7 days    

    Job Description

    A client in Phoenix, AZ is looking for a Radio Telecommunications Engineer to join their team. Responsibilities of this individual are shown below:

    Troubleshooting (25%):

    o Identify and resolve issues related to telecommunications systems.

    o Investigate and troubleshoot communication errors, such as troopers being unable to communicate in specific areas or dispatcher challenges.

    o Address electronic equipment issues from an IT perspective (networking, high-level IT).

    Implementation (25%):

    o Deploy and configure new telecommunications systems or upgrades.

    o Ensure seamless integration of hardware and software components.

    Design (50%):

    o Create plans, blueprints, and engineering specifications for telecommunications infrastructure.

    o Design circuitry and layout for effective communication systems.

    Research and Evaluation:

    o Gather technical information and evaluate new products and services from vendors.

    o Stay informed about industry developments by attending meetings, conferences, and relevant events.

    Legal Compliance and Planning:

    o Research federal, state, and local laws, regulations, and policies.

    o Develop long- and short-term plans for system updates, enhancements, and improved statewide telecommunications.

    Site Selection and Development:

    o Locate suitable communications sites.

    o Conduct radio surveys and file necessary documents for approval.

    o Draft construction drawings and oversee site development.

    Equipment Inventory and Verification:

    o Maintain and analyze the inventory of telecommunications equipment used by the client and client agencies.

    o Verify proper frequency use and assignment, ensuring compatibility with existing FCC licensed users.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    - 3+ years of experience related to land mobile radio Frequency Modulation (FM) two-way radio,

    - Experience coming from a Networking IT background (routers, switches, etc.) null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].


    Employment Type

    Full Time

  • Dispatcher
    ABM Industries    Phoenix, AZ 85067
     Posted 7 days    

    **Overview**

    ABM is hiring for Airline Dispatcher in our Sky Harbor Airport! The Airline Dispatcher receives wheelchair assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

    Pay: $15.00 / Hourly

    Schedule: PT Friday/ Saturday 2:30pm- 11:00pm

    **Benefit Information:**

    ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

    **Basic Qualifications:**

    • Must be 18 years of age or older

    • No high school diploma, GED or college degree required.

    **Preferred Qualifications:**

    • One (1) year of prior multi-line reception experience or dispatching experience preferred

    **Responsibilities:**

    • Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.

    • Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements

    • Ensure timely and efficient movement of resources according to work orders and/or resource schedules

    • Oversee all communications within specifically assigned area(s)

    • Receive or prepare work orders and work schedules

    • Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information

    • Recognize and mitigate a variety of issues encountered within the department and other work environments

    • Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources

    • Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;

    • Compile statistics and reports on work progress.

    • Monitor daily services and provide updates and reports

    • Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

    A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

    Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply

    Military Occupational Specialty Code: 51R, 6370, 1141

    Same Posting Description for Internal and External Candidates

    REQNUMBER: 99446

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Employment Type

    Full Time

  • Dispatch Officer
    Arizona Department of Corrections, Rehabilitation and Reentry    Phoenix, AZ 85007
     Posted 7 days    

    Available Positions:
    - Yuma Facility
    - Tucson Facility
    - Lewis Facility (Buckeye)

    https://corrections.az.gov

    As a Dispatch Officer, you will be monitoring emergency phone calls from the population housed in high-risk areas, dispatching the appropriate staff via telephone and/or radio communication, and logging all calls and responses. You will work closely with your team and maintain constant communication with supervisors and other staff members. You will also perform additional duties as assigned by your supervisor.

    The Arizona Department of Corrections, Rehabilitation & Reentry has embarked on a vision of REIMAGINING CORRECTIONS through four overarching and mission-centered goals:

    - Build a Meaningful Organizational Culture and Promote the Development of Team
    - Create and Implement Optimal Population Management and Progression Strategies
    - Deploy Quality Delivery of Services and Continuity of Care in Complexes and Communities
    - Achieve Modernization and Sustainability of Practices and Resources

    Your primary responsibilities will include:

    - Utilize surveillance equipment and systems to monitor inmate activity
    - Maintain constant communication with supervisory personnel
    - Follow established procedures and protocols
    - Collaborate with other staff members


    Seniority Level

    Entry (non-student)

    Field of Interest

    Law, Public Safety, Corrections & Security

    Employment Type

    Full Time

  • Public Safety Dispatcher job in Phoenix, AZ with Grand Canyon University
    Grand Canyon University    Phoenix, AZ 85067
     Posted 8 days    

    Public Safety Dispatcher job in Phoenix, AZ with Grand Canyon University

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    Public Safety Dispatcher

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    Apply Online

    Job Description

    Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

    Do you want to be part of a fast-paced environment where you are assisting our students and staff in emergency and non-emergency situations? Grand Canyon University is seeking a full time Dispatcher for our Public Safety Department. The Dispatcher works to support the university community by providing various services and programs that contribute to maintaining campus safety and security. This individual operates the communications center receiving emergency and non-emergency calls, after-hours requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management.

    This position must be able to work various shifts including; daytime, evening, night shifts and holidays.

    What you will do:

    + Receive, record and relay information for service by telephone and two-way radio in CAD.

    + Records detailed information in logs as required. Maintains officer assignments and dispatches officers based on location in a timely manner to assist in deterring potential criminal activity for emergency situations requiring officer response.

    + Responsible for dispatching requested calls for service during the tour of duty which includes the following:

    + Prevention and suppression of crime.

    + Protection of life and property.

    + Apprehension and protection of offenders.

    + Preservation of the peace and maintenance of order.

    + Enforcement of all state statues and University and housing regulations.

    + Check to ensure information for field officers are available so only authorized persons are admitted to buildings and monitors controlled access areas.

    + Document disturbances and incidents and communicates with local law-enforcement during emergency situations. Cooperates with campus staff and external law enforcement agencies conducting investigations.

    What you will need:

    + High school diploma, or equivalent required; an Associate’s degree from an accredited college/university in criminal justice, police science, public administration, political science or similar discipline is preferred.

    + Experience in 911 / Dispatch Center preferred.

    + Ability to type 40 WPM preferred.

    + Experienced with Computer Aided Dispatch, Records Management System, Criminal Justice.

    + Demonstrates a high degree of ethical behavior and adheres to the standards and regulations of the university and legal environment.

    + Good communications and interpersonal skills; ability to speak Spanish or other non-English language including American Sign Language is helpful.

    + Information Systems terminals, computerized alarm monitoring systems, computerized access control systems or other computer or technical systems.

    + Knowledgeable of and ability to accurately interpret applicable federal, state and local laws, codes and regulations.

    + Must be able to meet the physical requirements of the position and daily responsibilities.

    + Demonstrates good judgment and excellent conflict resolution/mediation skills.

    + Certifications in CPR, First Aid and First Responder are preferred.

    + Valid Arizona Driver's license in good standing; must be insurable.

    + Must successfully pass a drug test.

    + Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

    Why work at GCU:

    + Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

    + Generous time off plan and 11 paid holidays

    + Paid time off to volunteer in the community or at GCU sponsored events

    + Free covered parking

    + We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

    + Free on-site gyms on campus

    #dispatcher #publicsafety #gcu #highered #education

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online (https://gcu.wd1.myworkdayjobs.com/GCU/job/AZ-Phoenix/Public-Safety-Dispatcher\_R000057501)

    Click Here to

    Apply Online

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    Public Safety Dispatcher

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    Phoenix, AZ (https://maps.google.com/maps?q=- Phoenix, AZ, 85001)

    Posted: 9/26/2024

    Job Status: Full Time

    Job Reference #: R000057501


    Employment Type

    Full Time


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