Public Safety Telecommunicators

Summary These positions are located in Grand Canyon National Park, in the Visitor and Resource Protection Division. Responsibilities Major Duties: Coordinate initial emergency response, evaluating incidents, soliciting all necessary information, and applying judgment according to interagency guides, protocols and pre-plans. Receive and evaluate emergency calls, soliciting information to initiate an appropriate response of emergency services personnel, acquiring critical information (law enforcement, fire, medical search and rescue, etc.) from the public and other public safety agencies. Use a variety of specialized computer programs such as NCIC (National Criminal Information Center), NLETS (National Law Enforcement Telecommunications System), and CAD (Computer Aided Dispatch) in the performance of dispatch duties. Dispatchers may perform multi-jurisdictional all-risk incidents (law enforcement, wildland fire, structural fire, aviation, intelligence, medical, search and rescue, and other emergency services), and/or serve at an inter- agency level (collaborate with federal, state, county, and local agencies). At the GS-7 and GS-8 grade levels, employees will serve as the senior dispatcher on staff, providing orientation, training, and leadership for lower graded or new dispatchers. At this level, dispatchers are expected to be able to troubleshoot issues and contribute to more efficient operations by reviewing and making recommendations for improvement of operating procedures. Duties will be developmental in nature when filled below the full performance level. Area Information: This position is stationed at Grand Canyon National Park at the South Rim located in Northern Arizona. The South Rim is located approximately 60 miles north of Williams and 82 miles Northwest of Flagstaff at an elevation of 7,000 feet. Temperatures range from approximately 90 degrees in the summer to 0 degrees in the winter. Annual precipitation averages around 13 inches. Grand Canyon Village has schools K-12, a daycare center, post office, general store, churches, a recreation center with gym, a public library, a clinic with resident physicians, and several restaurants. The park community consists of some 2,500 people, including employees of the NPS and concessionaires and their family members. There are often employment opportunities for family members in the park and surrounding areas. The park community is small enough that many employees choose to walk or bike from their homes to work. Complete shopping, educational, medical and professional services are available in Williams and Flagstaff. Flagstaff has a population of about 75,000 and has multiple K-12 public and private schools, Northern Arizona University, and diverse community, medical and other support services. Recreational opportunities include hiking, backpacking, fishing, cross-country and downhill skiing, and golfing in nearby communities. South Rim Housing: Permanent and Term employees with a Full Performance Level (FPL) of a GS-09 or WG-8 and above will be provided the option of accepting assigned housing, participating in the normal bid system, or accepting shared housing. Permanent and Term employees with an FPL of GS-08 or WG-7 and below may be provided the option of participating in the normal bid system or accepting shared housing. Any employee assigned to shared housing may continue to bid into non-shared housing. Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license. Occupancy of government quarters is required. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. You may be required to travel overnight away from home. You must obtain a government charge card for travel purposes. You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. Applicants must be at least 18 years old. Qualifications All qualifications must be met by the closing date of this announcement-07/17/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-05 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: perform work that provides familiarity with public safety policies and procedures such as but not limited to working as a security guard, law enforcement officer, or emergency responder (medical or search and rescue); relay information from callers using a multi-line telephone or multi-frequency radio system to initiate a response; serve as a dispatcher for safety or non-safety services (i.e. perform dispatch functions on a fire, construction site, other). You must include hours per week worked. -OR- EDUCATION: Successful completion of at least four years of education above high school in any field for which high school graduation or the equivalent is the normal prerequisite. The education must have been attained in an accredited business, secretarial or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected). -OR- Successful completion of a combination of education and experience as described above. For example, 6 months of specialized experience (50% of the specialized experience) and three years of education above high school (50% of the education) would qualify an applicant for this position. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study beyond the second year is equivalent to 6 months of specialized experience. The total must equal at least 100 percent to qualify. You must include transcripts. To qualify for this position at the GS-06 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: provide dispatch and/or call taking services, related to public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related); operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications. You must include hours per week worked. To qualify for this position at the GS-07 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: provide dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation, in a complex environment (i.e. remote/urban environment, wildland fire, or other complex environments or situations); coordinate responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications. You must include hours per week worked. To qualify for this position at the GS-08 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: provide dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation, in a complex environment (i.e. remote/urban environment, serves more than one division, unit, jurisdiction, and/or agency, or other complex situations); coordinate responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to interpret information, run queries and document communications; review internal operating procedures and systems related to public safety to make recommendations for improvement; provide technical guidance, orientation, and training to new employees or lower level dispatchers. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Working Conditions: The work is normally performed in a well-lighted and temperature controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. Incumbent may not leave the center unless relieved by another qualified dispatcher.

You will support Honeywell Information Technology with the development and management of digital templates and assets to support the Digital Employee Experience (DEX) key programs, including the integration and delivery of content in multiple communication channels aligned with our IT Communications strategy. You will provide a customer perspective and drive change management and a governance model throughout the organization.

Key Responsibilities

+ Create Digital Templates and Content to support and promote our key DEX initiatives

+ Provide a Customer Mindset and focus on driving the softer side of IT

+ Operationalize change management into the IT organization

+ Support the IT service ownership operating model to facilitate employee engagement using organizational change management tools and best practices

+ Process and governance model to drive effective change management practices

+ Communications strategy/planning

+ Stakeholder management to proactively identify and assess changes

+ Actively seek out ways to continuously improve the way IT manages change and communicates. This includes:

+ Aligning messages with key priorities

+ Leveraging multiple communication channels, including social media

+ Ensuring all communications match Company's standard

+ Report Metrics and Analytics

+ Maintain Internal Websites

+ Manage Distribution Channels

This is a Hybrid position in Charlotte NC or Phoenix, AZ

YOU MUST HAVE

+ Bachelor’s in digital marketing, communications or information technology

+ 2-4 years of IT, Engineering, Communication or related experience

WE VALUE

+ Excellent communicator, both written and verbal

+ Some experience in digital media

+ Exceptional interpersonal skills

+ Strong proficiency in Microsoft Suite

+ Some experience in Adobe Premier Pro and Veyond

+ Organized and detail-oriented

+ Time management skills

+ Ability to work effectively at all levels in an organization

+ Determined individuals with the ability to develop and implement innovative corporate communications campaigns using a broad array of communications tactics (e.g., digital marketing and employee engagement programs)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

_Do you believe in a sustainable future where everyone can access the power they need, whenever they need it? At Sunrun, we believe that future starts today! We offer power that is reliable, for when the electricity grid isn’t. Rechargeable, for when uncertain days become nights. Affordable, so it’s accessible to more families. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Come join the thousands of Sunrunners already powering their potential at Sunrun!_

**Overview**

The O&M Dispatcher is key to ensuring company resources (technicians and equipment) are maximized and customer’s issues are resolved as quickly as possible. We are actively monitoring our customer’s solar systems, and the dispatcher is responsible for making contact with customers to get the needed service appointment scheduled. This role requires adaptability to changing circumstances and a high proficiency with solving sophisticated problems. The main responsibilities include scheduling of service appointments, reviewing technician’s findings to update our systems and order equipment, and having a high level of ownership for the technician’s being set up for success each and every day.

**Responsibilities/The Impact**

+ Apply strong verbal and written communication skills and effective phone techniques to serve as a company ambassador

+ Deliver integrity and quality through outstanding customer service, de-escalating dissatisfied customers as needed

+ Dispatch service tickets to technicians, including scheduling of appointments or adjusting maintenance visits

+ Monitor appointments being scheduled by other departments to ensure the schedule is still optimized (drive routes, technician abilities and pairings) and handle real time changes to the schedule as needed

+ Handle detailed documentation on account records including reviewing quotes to ensure accuracy of invoices for paid services

+ Calculate lost production calculate compensation due to the customer

+ Update serial numbers and assets in our provider portals and Customer Relationship Management (CRM) tool

+ Identify part numbers and place order for equipment accordingly

**Qualifications/How You Will Be Successful**

+ Minimum 1+ years of meaningful work experience, preferably in customer service or solar industry

+ Experience de-escalating situations involving dissatisfied customers

+ Shown ability to meet due dates and metrics as a teammate and impact results in a fast paced, team based environment. Must be willing to assist teammates and build positive relationships to achieve company and department goals.

+ Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and complete tasks with minimum supervision.

+ Intermediate digital literacy, including feeling comfortable with all Google programs and a typing speed above 45 words per minute

+ Strong phone skills or experience with complex phone systems and the ability to quickly adapt to new software and processes

+ Excellent at solving problems on your feet to rearrange schedules as urgent or unexpected situations arise

+ Bonus points for having solar knowledge or a curiosity about solar products and installation

**How you will be Awarded**

+ Full benefits package including health, vision, dental insurance, 401K with company match, Employee Stock Purchase Program, paid training, and much more

+ The opportunity to invest in yourself and your career through PowerU - Sunrun’s 100% tuition reimbursement program with over 150 educational opportunities

+ Internal advancement opportunities, as earned.

**Recruiter:**

Jacquie Hoffman ([email protected])

_Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed._ _Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower._ _Please speak with your recruiter to learn more._

_Starting salary/wage for this opportunity:_

$16.83 to $22.44

_Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions._

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected] .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Customer Service-Dispatch (West Coast Preferred)

**PRIMARY PURPOSE** **:** To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

+ Assigns new claims to the appropriate claims handler.

+ Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.

+ Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

+ Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

+ Participates in and maintains a quality service culture within the Dispatch Team.

+ Attendance during scheduled work hours is required.

**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

**QUALIFICATIONS**

**Education & Licensing**

High school diploma or GED required.

**Experience**

One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

**Skills & Knowledge**

+ Excellent oral and written communication

+ PC literate, including Microsoft Office products

+ Good customer service skills

+ Strong organizational skills

+ Good interpersonal skills

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies

**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical:** Computer keyboarding, travel as required

**Auditory/Visual:** Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**

**Taking care of people is at the heart of everything we do. Caring counts**

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Customer Service-Dispatch (West Coast Preferred)

**PRIMARY PURPOSE** **:** To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

+ Assigns new claims to the appropriate claims handler.

+ Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.

+ Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

+ Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

+ Participates in and maintains a quality service culture within the Dispatch Team.

+ Attendance during scheduled work hours is required.

**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

**QUALIFICATIONS**

**Education & Licensing**

High school diploma or GED required.

**Experience**

One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

**Skills & Knowledge**

+ Excellent oral and written communication

+ PC literate, including Microsoft Office products

+ Good customer service skills

+ Strong organizational skills

+ Good interpersonal skills

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies

**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical:** Computer keyboarding, travel as required

**Auditory/Visual:** Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**

**Taking care of people is at the heart of everything we do. Caring counts**

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)

Job Description
Center for the Future of Arizona (CFA) seeks a Communications Specialist to manage the organization’s digital media strategies, content, and communications. The position also builds network reach and engagement. This position plays a critical role in ensuring the organization achieves its mission to bring Arizonans together to create a stronger and brighter future for the state.

The Communications Specialist is responsible for curating, developing, deploying, measuring, and optimizing social media, email, and web content and strategies for all CFA initiatives and programs. This role will involve using data to tell stories about The Arizona We Want and CFA’s impact. This position reports to the Manager, Marketing & Communications and works collaboratively with CFA colleagues across teams and subject matter experts, as well as visual/creative professionals contracted by CFA.

The ideal candidate is:
• A skilled communicator with strong storytelling and creative thinking abilities and experience translating scientific/technical information into engaging narratives
• Detail-oriented with strong organizational skills, an ability to effectively manage multiple projects and campaigns simultaneously, and meet deadlines
• Collaborative, with experience working laterally and vertically on projects with internal stakeholders, partner organizations, and creative vendors/consultants
• Comfortable working both independently and collaboratively and able to thrive in a fast-paced, outcomes-driven environment
• Able to take initiative and own production of projects with oversight

Essential Duties
• Researches, develops, writes, and executes content-driven social media strategies and email communication campaigns within CFA brand guidelines, tone, and with editorial consistency.
• Provides additional support with digital communications across website, events, and presentations or similar collateral as needed.
• Brainstorms new ideas and creative ways to bring stories to life for social media and email campaigns. Engages with CFA program staff to source content with an eye for creativity and visual design.
• Assists with capturing video/audio/photographic content as needed (personally or coordinating with a vendor).
Supports and attends CFA events to conduct real-time social media promotion and capture stories/updates for communications.
• Maintains social media and email content calendar with input and oversight.
• Analyzes social media and web analytics; helps generate performance reports.
• Researches trends and innovations in digital marketing and makes recommendations to the Manager, Marketing & Communications.
• Manages storage and organization of digital assets.

Minimum Qualifications
Bachelor's degree in Journalism, English, Communications, Marketing, Education or a related field AND three (3) years of related work experience in the development of comprehensive and creative communication; OR seven (7) years of related work experience; OR Any equivalent combination of experience and or education from which comparable knowledge, skills, and abilities have been achieved. Certificates from a recognized programs that verify mastery of tools and techniques relevant to the assignment may substitute for up to six (6) months of experience.

Desired Qualifications
• Experience contributing to cultivating a welcoming, inclusive, and equitable workplace.
• Evidence of effective written and verbal communication skills, including experience with Associated Press (AP) writing style and copyediting.
• Experience in communications assessment, editing, research, creation, and publication including, but not limited to: social media posts, emails, or articles summarizing data or complex subjects into compelling narratives.
• Experience in developing effective social media and email campaigns. Evidence of having planned & developed strategic content plans.
• Experience creating engaging content utilizing creative delivery methods in online platforms including, but not limited to, Facebook, X, Instagram, Threads, LinkedIn, LinkTree/Bit.ly (or other link management systems), Salesforce Pardot (or other email marketing platforms), and Umbraco (or other web content management platforms).
• Experience working with internal and external partners including but not limited to: creative design, web developer, and video/photo professionals; experience designing content in Canva or Adobe Suite is a plus.
• Experience measuring and reporting on digital campaigns using social media, Google, Hootsuite/Sprout Social, and other analytics tools.
• Experience in being a self-starter, managing multiple timelines, and successfully working independently and collaboratively.
• Experience co-developing and engaging in deadline-driven review processes.

Working Environment
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Hybrid in-person/remote work schedules available.
• On-site event support includes real-time social media promotion performed across the Phoenix metro area and the state.
• Required to stand for varying lengths of time.
• Occasional bending, reaching, lifting, pushing and pulling up to 20 pounds.

Department Statement
Center for the Future of Arizona (CFA) brings Arizonans together to create a stronger and brighter future for our state. CFA listens to Arizonans to learn what matters most to them, shares trusted data about how Arizona is doing, brings critical issues to public attention, and works with communities and leaders to solve public problems. CFA works across the full spectrum of important issue areas and has deep and ongoing work in education, workforce and civic participation, recognizing how central these are to a bright and prosperous future for our state. A self-defined “do tank,” CFA is data-based, action-oriented, and committed to advancing prosperity, quality of life, and opportunity for all Arizonans. For more information about CFA and our current efforts, please visit www.arizonafuture.org.

Center for the Future of Arizona is a 501(c)3 non-profit organization, supported by public and private donors and organizations from across Arizona and throughout the country. CFA was a finalist for the Phoenix Business Journal's 2022 Best Places to Work, and is committed to providing a positive space and place for teams to thrive.

Great people. Great places. Great projects. kW Mission Critical Engineering, a WSP company, is a high-performance, fast-paced consulting engineering firm designing data centers and mission critical environments across the globe. We hire smart, responsive, team players to work in collaborative and mentoring office settings. Our mechanical, electrical, plumbing, fire protection, controls, telecommunications, and security building system designs keep many of the world’s top Fortune 100 financial, technology, enterprise, hyperscale, and colocation companies up and running 24 hours a day, 365 days a year.

We work on innovative, award-winning, large-scale projects. We travel to construction sites to see our designs being built. As part of WSP, we are able to offer our employees increased professional development and career opportunities in addition to kW MCE’s office culture which is consistently recognized as one of the “Best Places to Work.” Join our great people at our great places designing great projects.

This Opportunity

kW Mission Critical Engineering, a WSP USA company, is currently initiating a search for a **Lead Telecommunications Designer** to sit in our New York, NY kW office **.** As a Telecommunications Designer with us, you will design Outside Plant Pathways and other building systems including MMR/IDF layouts, Cable Tray layouts, Wireless Access Point layouts, and structured Cabling infrastructure layout to support the Controls Network

Your Impact

+ Work independently to perform a variety of BIM/CAD design assignments supporting multiple engineering disciplines

+ Produce accurate 2D drawings, 3D BIM Models using Revit or equivalent BIM program

+ Design low voltage systems for buildings including telecommunications systems, audio visual, security, and electrical/mechanical control integrations

+ Meet required schedules while producing quality work

+ Perform Quality Assurance/Quality Control of design packages

+ Perform design tasks for site and building technologies including telecommunications systems, audio visual, security, and control integrations

+ Independently support the team during design and construction stages of projects

+ Research & recommend fundamental components identified in designs

+ Develop equipment, conveyance and device layouts, floor plan, and riser diagrams

+ Prepare cable schedules and specifications

+ Perform construction administrations tasks

+ Survey and evaluate existing conditions

+ Work within multi-discipline project teams to develop drawing and specification documents for issuance to architects, contractors and building owners

+ Demonstrate significant understanding of the range of services provided by the kW MCE engineering and design teams & related practices

+ Implement best practice procedures

+ Integrate project requirements into mission critical facility designs

+ Attend and represent the Telecom discipline in internal and client facing meetings

+ Lead Telecom design team on projects

+ Mentor and lead junior designers

Who You Are

The ideal candidate is highly experienced in Revit and AutoCAD and has experience in information and communications technology. Strong communication skills, and an interest in liaising with internal and external design, client and construction team members are also necessary.

**Required Qualifications**

+ 9+ years of experience designing low voltage systems for high performing commercial, industrial, or mission critical/data center buildings

+ High School Diploma

+ Experience with applicable software packages including AutoCAD, Revit

+ Excellent verbal and written communication skills

+ Attention to detail, highly organized, self-starter?

+ Ability to travel to project sites

+ Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.

**Preferred Qualifications :**

+ Post Gradudate Education/Courses Preferred

+ Mission Critical/Data Center experience

+ Experience with international projects

+ RCDD and/or DCDC certifications

Compensation and Benefits:

WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.

Expected Salary: $86,100 - $142,000

WSP USA is providing the compensation range and general description of other compensation and benefits that the company in good faith believes it might pay and/or offer for this position based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

**About WSP**

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

**NOTICE TO THIRD PARTY AGENCIES:**

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

_Do you believe in a sustainable future where everyone can access the power they need, whenever they need it? At Sunrun, we believe that future starts today! We offer power that is reliable, for when the electricity grid isn’t. Rechargeable, for when uncertain days become nights. Affordable, so it’s accessible to more families. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Come join the thousands of Sunrunners already powering their potential at Sunrun!_

**Overview**

The O&M Dispatcher is key to ensuring company resources (technicians and equipment) are maximized and customer’s issues are resolved as quickly as possible. We are actively monitoring our customer’s solar systems, and the dispatcher is responsible for making contact with customers to get the needed service appointment scheduled. This role requires adaptability to changing circumstances and a high proficiency with solving sophisticated problems. The main responsibilities include scheduling of service appointments, reviewing technician’s findings to update our systems and order equipment, and having a high level of ownership for the technician’s being set up for success each and every day.

**Responsibilities/The Impact**

+ Apply strong verbal and written communication skills and effective phone techniques to serve as a company ambassador

+ Deliver integrity and quality through outstanding customer service, de-escalating dissatisfied customers as needed

+ Dispatch service tickets to technicians, including scheduling of appointments or adjusting maintenance visits

+ Monitor appointments being scheduled by other departments to ensure the schedule is still optimized (drive routes, technician abilities and pairings) and handle real time changes to the schedule as needed

+ Handle detailed documentation on account records including reviewing quotes to ensure accuracy of invoices for paid services

+ Calculate lost production calculate compensation due to the customer

+ Update serial numbers and assets in our provider portals and Customer Relationship Management (CRM) tool

+ Identify part numbers and place order for equipment accordingly

**Qualifications/How You Will Be Successful**

+ Minimum 1+ years of meaningful work experience, preferably in customer service or solar industry

+ Experience de-escalating situations involving dissatisfied customers

+ Shown ability to meet due dates and metrics as a teammate and impact results in a fast paced, team based environment. Must be willing to assist teammates and build positive relationships to achieve company and department goals.

+ Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and complete tasks with minimum supervision.

+ Intermediate digital literacy, including feeling comfortable with all Google programs and a typing speed above 45 words per minute

+ Strong phone skills or experience with complex phone systems and the ability to quickly adapt to new software and processes

+ Excellent at solving problems on your feet to rearrange schedules as urgent or unexpected situations arise

+ Bonus points for having solar knowledge or a curiosity about solar products and installation

**How you will be Awarded**

+ Full benefits package including health, vision, dental insurance, 401K with company match, Employee Stock Purchase Program, paid training, and much more

+ The opportunity to invest in yourself and your career through PowerU - Sunrun’s 100% tuition reimbursement program with over 150 educational opportunities

+ Internal advancement opportunities, as earned.

**Recruiter:**

Jacquie Hoffman ([email protected])

_Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed._ _Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower._ _Please speak with your recruiter to learn more._

_Starting salary/wage for this opportunity:_

$16.83 to $22.44

_Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions._

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected] .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.

Job Description

A client in Phoenix, AZ is looking for a Radio Telecommunications Engineer to join their team. Responsibilities of this individual are shown below:

Troubleshooting (25%):

o Identify and resolve issues related to telecommunications systems.

o Investigate and troubleshoot communication errors, such as troopers being unable to communicate in specific areas or dispatcher challenges.

o Address electronic equipment issues from an IT perspective (networking, high-level IT).

Implementation (25%):

o Deploy and configure new telecommunications systems or upgrades.

o Ensure seamless integration of hardware and software components.

Design (50%):

o Create plans, blueprints, and engineering specifications for telecommunications infrastructure.

o Design circuitry and layout for effective communication systems.

Research and Evaluation:

o Gather technical information and evaluate new products and services from vendors.

o Stay informed about industry developments by attending meetings, conferences, and relevant events.

Legal Compliance and Planning:

o Research federal, state, and local laws, regulations, and policies.

o Develop long- and short-term plans for system updates, enhancements, and improved statewide telecommunications.

Site Selection and Development:

o Locate suitable communications sites.

o Conduct radio surveys and file necessary documents for approval.

o Draft construction drawings and oversee site development.

Equipment Inventory and Verification:

o Maintain and analyze the inventory of telecommunications equipment used by the client and client agencies.

o Verify proper frequency use and assignment, ensuring compatibility with existing FCC licensed users.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

3+ years of experience managing and maintaining P25 radio systems used for public safety communication.

Possession of an FCC General Radio Class License, demonstrating knowledge of radio communication regulations.

Experience designing and troubleshooting P25 Radio Systems

o Ability to design, configure, and troubleshoot P25 radio infrastructure.

o Addressing issues such as communication errors (e.g., troopers unable to talk in specific areas) and dispatcher communication challenges.

o Understanding the IT perspective, including networking aspects. Familiarity with network protocols, configurations, and best practices.

Experience in designing and implementing fiber optic systems.

Consideration of electronics, radio frequencies, and networking aspects related to fiber optics.

Knowledge of microwave radio systems, including their design and operation. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

**$3000 Sign on bonus for new candidates with active guard card**

+ **Pay Rate: $24.00/ Hour**

+ **Full Time**

+ **We offer attractive pay options like DailyPay and weekly pay!**

+ **Paid training and uniforms provided**

Allied Universal has security jobs and are seeking to fill the position of **Professional Transit Security Dispatcher** . For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, sick pay (in states where required), employee assistance programs, company discounts, perks and more! As a Transit Security Dispatcher, we do not offer part-time work.

As a **Professional Transit Security Dispatcher** for Allied Universal you will be responsible for the Security and Safety of our client’s property and personnel. As the Allied Universal Transit Security Dispatcher, you will know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service.

**QUALIFICATIONS/REQUIREMENTS:**

Be at least 21 years of old

Possess a high school diploma or equivalent, or 5 years verifiable experience

Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. A valid Arizona State Security Guard License issued by the Department of Public Safety is required for employment with Allied Universal.

As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws

The Transit Security Dispatcher will not be responsible for driving company vehicles. For other positions with Transit Securty Guards, Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

Display exceptional customer service and communication skills

Have intermediate to advanced computer skills to operate innovative, wireless technology at client specific sites

Ability to handle crisis situations at the client site, calmly and efficiently

**Able to:**

Work in an indoor setting with constant sitting and looking at cameras and computer monitors

Ability to multi-task with multiple monitor computer systems and multi-line telephone systems

Ability to work all shifts involved with working in a dispatch setting monitoring cameras 24/7/365

Regularly work in a dark and sometimes loud environment

Regularly communicate with law enforcement and emergency medical departments over telephone and mobile 2-way radios

Work overtime as assigned until all schedules are filled

**The ideal candidate with possess:**

**Previous dispatch experience in a transit dispatch environment**

**Previous law enforcement/emergency medical dispatch experience**

**Intermediate typing proficiency of 30+ WPM**

**Familiarity with Windows operating systems as well as Microsoft Office Suite (Word, Excel, Access)**

**Knowledge of file systems related to the ripping and buring of video from server sites through burning software**

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2024-1233266

**Location:** United States-Arizona-Phoenix

**Job Category:** Security Officer