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Behavioral Science and Human Services

Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers.

A Day In The Life

Behavioral Science and Human Services Field of Interest

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Salary Breakdown

Public Safety Telecommunicators

Average

$46,880

ANNUAL

$22.54

HOURLY

Entry Level

$36,610

ANNUAL

$17.60

HOURLY

Mid Level

$47,200

ANNUAL

$22.69

HOURLY

Expert Level

$60,130

ANNUAL

$28.91

HOURLY


Program Recommendations

Public Safety Telecommunicators

Chandler-Gilbert Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Estrella Mountain Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Glendale Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Phoenix College (MCCCD)

Administration of Justice

Education

Associate's Degree

Paradise Valley Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Rio Salado College (MCCCD)

Administration of Justice

Education

Associate's Degree


Current Available & Projected Jobs

Public Safety Telecommunicators

30

Current Available Jobs

2,180

Projected job openings through 2030


Top Expected Tasks

Public Safety Telecommunicators


Knowledge, Skills & Abilities

Public Safety Telecommunicators

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

Telecommunications

KNOWLEDGE

Administrative

KNOWLEDGE

English Language

SKILL

Active Listening

SKILL

Speaking

SKILL

Social Perceptiveness

SKILL

Critical Thinking

SKILL

Coordination

ABILITY

Oral Expression

ABILITY

Oral Comprehension

ABILITY

Speech Recognition

ABILITY

Problem Sensitivity

ABILITY

Selective Attention


Job Opportunities

Public Safety Telecommunicators

  • Operations & Maintenance (O&M) Dispatcher
    Sunrun    Phoenix, AZ 85067
     Posted about 23 hours    

    Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

    _Do you believe in a sustainable future where everyone can access the power they need, whenever they need it? At Sunrun, we believe that future starts today! We offer power that is reliable, for when the electricity grid isn’t. Rechargeable, for when uncertain days become nights. Affordable, so it’s accessible to more families. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Come join the thousands of Sunrunners already powering their potential at Sunrun!_

    **Overview**

    The O&M Dispatcher is key to ensuring company resources (technicians and equipment) are maximized and customer’s issues are resolved as quickly as possible. We are actively monitoring our customer’s solar systems, and the dispatcher is responsible for making contact with customers to get the needed service appointment scheduled. This role requires adaptability to changing circumstances and a high proficiency with solving sophisticated problems. The main responsibilities include scheduling of service appointments, reviewing technician’s findings to update our systems and order equipment, and having a high level of ownership for the technician’s being set up for success each and every day.

    **Responsibilities/The Impact**

    + Apply strong verbal and written communication skills and effective phone techniques to serve as a company ambassador

    + Deliver integrity and quality through outstanding customer service, de-escalating dissatisfied customers as needed

    + Dispatch service tickets to technicians, including scheduling of appointments or adjusting maintenance visits

    + Monitor appointments being scheduled by other departments to ensure the schedule is still optimized (drive routes, technician abilities and pairings) and handle real time changes to the schedule as needed

    + Handle detailed documentation on account records including reviewing quotes to ensure accuracy of invoices for paid services

    + Calculate lost production calculate compensation due to the customer

    + Update serial numbers and assets in our provider portals and Customer Relationship Management (CRM) tool

    + Identify part numbers and place order for equipment accordingly

    **Qualifications/How You Will Be Successful**

    + Minimum 1+ years of meaningful work experience, preferably in customer service or solar industry

    + Experience de-escalating situations involving dissatisfied customers

    + Shown ability to meet due dates and metrics as a teammate and impact results in a fast paced, team based environment. Must be willing to assist teammates and build positive relationships to achieve company and department goals.

    + Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and complete tasks with minimum supervision.

    + Intermediate digital literacy, including feeling comfortable with all Google programs and a typing speed above 45 words per minute

    + Strong phone skills or experience with complex phone systems and the ability to quickly adapt to new software and processes

    + Excellent at solving problems on your feet to rearrange schedules as urgent or unexpected situations arise

    + Bonus points for having solar knowledge or a curiosity about solar products and installation

    **How you will be Awarded**

    + Full benefits package including health, vision, dental insurance, 401K with company match, Employee Stock Purchase Program, paid training, and much more

    + The opportunity to invest in yourself and your career through PowerU - Sunrun’s 100% tuition reimbursement program with over 150 educational opportunities

    + Internal advancement opportunities, as earned.

    **Recruiter:**

    Jacquie Hoffman ([email protected])

    _Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed._ _Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower._ _Please speak with your recruiter to learn more._

    _Starting salary/wage for this opportunity:_

    $16.83 to $22.44

    _Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions._

    This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected] .

    Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.

    Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.


    Employment Type

    Full Time

  • Dispatcher
    HonorHealth     PHOENIX, AZ 85067
     Posted about 23 hours    

    Overview Sunday- 5:00am-5:30pm & Monday- 10:00am-10:30pm Part-Time Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Transport Dispatcher is the main point of contact for the Network Central Transport departments. Regulates and maintains the Transport board on EPIC for hospital and outbuilding areas. Determine and alter run prioritization depending on the urgency of the patient. Explains and teaches transport logic. Relays location and delay of transporters to departments. Ensures runs have been addressed in an efficient manner, relating to the current department standard and patient appointments. Ensure that all customer service standards and quality standards are met for communication with patients and staff. Serves as a liaison between Transport and hospital departments. Operates a central computerized dispatching system (EPIC) following established protocols. Immediately reports issues to the associated hospital departments. Can bypass EPIC and assign specific runs. Follows established guidelines system monitoring, pre-assignment, and prioritization of transport runs. Receives transportation requests by EPIC and telephone. Monitors status of transportation routes, verifies locations, evaluates and codes delays. Maintains close communications with the Central Transport supervisors and manager. Immediately reports any concerns, breaches of protocol and/or access control issues appropriately. Qualifications Education High School Diploma or GED Required Experience 1 year work experience in customer service Required Licenses and Certifications Clinical Other\BCLS - Basic Life Support BLS Training Course C Upon Hire Required


    Field of Interest

    Health Sciences

    Employment Type

    Full Time

  • Dispatch Associate 1
    Pitney Bowes    Phoenix, AZ 85067
     Posted 2 days    

    **Job Description:**

    Join our team and earn $16.80 per hour!

    Pitney Bowes is now hiring for Direct Hire Full Time Dispatch Associates in our Phoenix, AZ facility.

    $0.50/hr additional for 2nd shift

    **You will be trained to: **

    + Prepare outgoing permit and metered mail by reviewing proper date, postage, and good quality barcodes prior to being placed into production.

    + Communicate errors and recognize bad barcodes found in the mail &/or packages.

    + Troubleshoot and remove mail piece jams from machine.

    + Monitor the quality of the mail &/or packages prior to processing and before dispatching.

    + Understand zip code USPS labels and Matching bin numbers on machines to tray numbers.

    + Follow QMS (Quality Management Systems) practices and policies to assure quality of output by double checking the date, weight, thickness, barcodes, presort slug, indicia, postage rate, class of mail, etc.

    + Understand USPS labels and preparation requirements for stacking and preparing sorted mail.

    + Assure the sorter equipment and other equipment used to run and prepare mail are running properly.

    + Assist with inbound and outbound processing of mail &/or packages.

    + Remain informed of acceptance times and when trucks must leave.

    + Assure mail &/or packages is prepared to meet SLAs (Service Level Agreement).

    + Promote a clean work area to prevent possible injuries and/or tripping hazards to self and others.

    + Perform all additional duties as required.

    **Your Background** :

    + The ability to be dependable and reliable.

    + Knowledge of the pre-sort mailing business is a plus.

    + Strong verbal and written communication skills.

    + Strong organization skills.

    + Strong customer service skills.

    + The ability to lift up to 50 lbs. with or without accommodations.

    + The ability to walk, stand, stoop, and bend 80% of the time with or without accommodation.

    + A basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of your native language.

    + The ability to work overtime which may include weekends, holidays and or a different shift with little or no advance notice.

    + Must have current work experience at Pitney Bowes as a Warehouse Mail Sorter

    **Our Team:**

    Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

    **We will:**

    + Provide the opportunity to grow and develop your career through training and access to various development programs

    + Offer an inclusive environment that encourages diverse perspectives and ideas

    + Offer a casual and safe work environment

    + Deliver challenging and unique opportunities to contribute to the success of a transforming organization

    + Offer comprehensive benefits: PB Live Well (https://careers.pitneybowes.com/global/en/pb-live-well) :

    + Paid time off

    + Multiple Insurance options: Medical/Dental/Vision/Pet

    + Multiple savings plan options: 401K Plan with company match; Health Savings Account; Dependent Care

    + Access to PB Life Perks Discount Program

    + Eligible for PB Employee Referral Program $$

    + Training and opportunities for advancement

    + Tuition Reimbursement

    + Weekly Paychecks

    **We actively look for prospects who:**

    + Are passionate about client success.

    + Enjoy collaborating with others.

    + Strive to exceed expectations.

    Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

    **Women/Men/Veterans/Individuals** **with Disabilities/LGBTQ+** **are encouraged to apply.**

    All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

    Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

    Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

    All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.


    Employment Type

    Full Time

  • Dispatch Associates
    Pitney Bowes    Phoenix, AZ 85067
     Posted 2 days    

    **Job Description:**

    Join our team and earn $16.80 per hour!

    Pitney Bowes is now hiring for Direct Hire Full Time Dispatch Associates in our Phoenix, AZ facility.

    1st shift

    **You will be trained to:**

    + Prepare outgoing permit and metered mail by reviewing proper date, postage, and good quality barcodes prior to being placed into production.

    + Communicate errors and recognize bad barcodes found in the mail &/or packages.

    + Troubleshoot and remove mail piece jams from machine.

    + Monitor the quality of the mail &/or packages prior to processing and before dispatching.

    + Understand zip code USPS labels and Matching bin numbers on machines to tray numbers.

    + Follow QMS (Quality Management Systems) practices and policies to assure quality of output by double checking the date, weight, thickness, barcodes, presort slug, indicia, postage rate, class of mail, etc.

    + Understand USPS labels and preparation requirements for stacking and preparing sorted mail.

    + Assure the sorter equipment and other equipment used to run and prepare mail are running properly.

    + Assist with inbound and outbound processing of mail &/or packages.

    + Remain informed of acceptance times and when trucks must leave.

    + Assure mail &/or packages is prepared to meet SLAs (Service Level Agreement).

    + Promote a clean work area to prevent possible injuries and/or tripping hazards to self and others.

    + Perform all additional duties as required.

    **Your Background** :

    + The ability to be dependable and reliable.

    + Knowledge of the pre-sort mailing business is a plus.

    + Strong verbal and written communication skills.

    + Strong organization skills.

    + Strong customer service skills.

    + The ability to lift up to 50 lbs. with or without accommodations.

    + The ability to walk, stand, stoop, and bend 80% of the time with or without accommodation.

    + A basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of your native language.

    + The ability to work overtime which may include weekends, holidays and or a different shift with little or no advance notice.

    + Must have current work experience at Pitney Bowes as a Warehouse Mail Sorter

    **Our Team:**

    Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

    **We will:**

    + Provide the opportunity to grow and develop your career through training and access to various development programs

    + Offer an inclusive environment that encourages diverse perspectives and ideas

    + Offer a casual and safe work environment

    + Deliver challenging and unique opportunities to contribute to the success of a transforming organization

    + Offer comprehensive benefits: PB Live Well (https://careers.pitneybowes.com/global/en/pb-live-well) :

    + Paid time off

    + Multiple Insurance options: Medical/Dental/Vision/Pet

    + Multiple savings plan options: 401K Plan with company match; Health Savings Account; Dependent Care

    + Access to PB Life Perks Discount Program

    + Eligible for PB Employee Referral Program $$

    + Training and opportunities for advancement

    + Tuition Reimbursement

    + Weekly Paychecks

    **We actively look for prospects who:**

    + Are passionate about client success.

    + Enjoy collaborating with others.

    + Strive to exceed expectations.

    Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

    **Women/Men/Veterans/Individuals** **with Disabilities/LGBTQ+** **are encouraged to apply.**

    All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

    Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

    Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

    All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.


    Employment Type

    Full Time

  • Dispatcher
    National Express    Casa Grande, AZ 85193
     Posted 3 days    

    National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

    **Responsibilities:**

    + Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.

    + Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.

    + Communicates all relevant details of driving assignments to drivers to ensure proper execution.

    + Assist drivers with routing directions and directs them to perform special services when required.

    + Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.

    + Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.

    + Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

    + Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.

    + Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.

    + Maintains high compliance to dispatch standard operating procedures.

    + Handles customer concerns and requests for information in an expeditious and professional manner.

    + Escalates unresolved issues to management as appropriate.

    + Other duties as assigned

    Company name is: Durham School Services

    **Qualifications**

    + High school diploma or GED

    + Previous dispatch experience is preferred;

    + Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.

    + Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).

    + Ability to read and interpret documents and instructions from customers and other team members

    + Ability to perform work activities requiring cooperation and instruction

    + Ability to function in a fast-paced environment, under substantial pressure

    + Ability to work within the appropriate level of independence

    + Ability to problem solve

    + Ability to operate two-way and emergency radio systems

    + Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

    + Ability to use Microsoft Office Program and computerized routing software.

    + Ability to work independently

    + Ability to read road and street maps

    + Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities

    + Bi-lingual abilities a plus

    _We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions._

    _At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law._

    _National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer_

    _The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions._

    **_Key Words_** : Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit, CMF 88, 88M, 88N, 88Z

    Company name is: Durham School Services


    Employment Type

    Full Time

  • Dispatcher
    City of Chandler    Chandler, AZ 85286
     Posted 3 days    

    The City of Chandler Police Department, Communications Unit is currently seeking qualified individuals interested in joining our team as a Police Dispatcher. The Police Communications Dispatcher receives, dispatches, and monitors emergency (911) and non-emergency calls for police and other city services. This is a regular, full-time, non-exempt position with benefits. The position is scheduled to work various shifts and hours. The Chandler Police Communications Unit is open 24 hours a day, 365 days per year. These positions are required to work various schedules to include days, swing-shifts, nights, weekends, and holidays.

    NOTE: We are currently offering a Dispatcher Hiring Incentive of $2,000 paid in two installments. New hires will receive $1,000 paid on their first paycheck; and will receive $1,000 paid upon successful completion of the probationary period.

    Why work for Chandler

    Diverse and inclusive environment


    Dress code is business casual, with jeans on Fridays.3 medical plans to choose from along with dental and vision coverage.Accrue 122 hours paid vacation in your first year, eligible for use immediately following accrual.Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual.12 paid holidays per year, plus Winter Break at the end of the yearBecome part of the Arizona State Retirement System with a 100% city contribution matchCity contributions of 1% gross wages per pay period to deferred compensation.Robust Employee Wellness program with $350 incentiveProfessional development opportunitiesTuition reimbursement up to $5,250 annually, $3,200 for part time employeesFree Tumbleweed Recreation Center membershipFlexible schedule/remote work options (when available)Up to 8 hours paid time off annually to volunteer in the community
    Who we are

    The City of Chandler Police Department, consisting of 362 sworn officers and 177 civilians, serves a growing population of close to 287,945 residents. The organization is divided into three main divisions, one bureau, and many sections/units. The Patrol Operations Division consisting of three precincts, 1) Main Station - Downtown & North Chandler, 2) Desert Breeze - West Chandler, and 3) Chandler Heights - South Chandler, work in concert with the Criminal Investigations Division, Operational Support Division, and Professional Services Division to meet the needs of the community. The members of the Chandler Police Department are dedicated to the advancement of community policing and the development of a partnership with our citizens. Our mission is to provide a safe community where people can live, work, and thrive. We are committed to being a world-class leader in law enforcement. We will pursue and engage the best trained, equipped, and committed professionals who demonstrate the highest standards of performance and best policing practices in partnership with the community.

    Who we are looking for

    Our ideal candidate will have a passion for customer service, teamwork, and collaboration. We are looking for an individual who enjoys working in a fast-paced environment, performing multiple tasks at once, and who possess strong problem-solving and critical-thinking abilities. Successful candidates must be able to remain calm under pressure as they take in and disseminate critical information. The ideal candidate must be able to obtain and process information quickly and accurately, utilize multiple software programs while dispatching and talking on the phone, work a flexible schedule, and be comfortable working in an unpredictable and open environment.

    Essential Functions

    Answers emergency and non-emergency calls, enters information into CAD and dispatches calls within the required time frames.


    Process information quickly and accurately while working in a high stress and unpredictable environment. Dispatches and relays information to police field personnel through the radio system and computer aided dispatch terminals. Monitors and maintains up to date status and location information of police field personnel.Utilizes multiple software programs and enters information into appropriate systems.Transfers callers to the appropriate internal/external departments.Monitors and relays information to officers, public safety personnel and other agencies. through the use of City traffic cameras, various 911 assistance tools, multi-agency report databases, etc.Provides emotional support to callers. Provides training to new employees as required.
    To view the complete job description, please click here.

    Minimum qualifications


    A High School Diploma or GED Two years of experience in a high-volume data entry and customer service environmentAbility to type accurately at 40 wpm with no more than a 10% error rate.Must obtain and maintain Arizona DPS Terminal Operator Certification Level A within six (6) months of hire; or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
    Desired qualifications


    Experience in the operation of telecommunication equipment, computers, or radios preferably in a public safety environment.Experience and/or training in police dispatch or related field.
    Application Process


    NeoGov Application including Certified Typing CertificateBackground Questionnaire Submittal & ReviewOral Board Interview and AssessmentsBackground InterviewDrug ScreenPolice Chief Interview
    This is a regular full-time, non-exempt position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available.

    The City of Chandler will conduct a pre-employment drug test as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.

    Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.

    #ProfessionalStaff
    The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.


    Field of Interest

    Government & Public Administration

    Employment Type

    Part Time

  • Dispatcher - DCN
    Foundation Partners Group    Tucson, AZ 85702
     Posted 4 days    

    Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

    Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

    We are currently seeking a Dispatcher for Southwest Mortuary Services in Tucson, AZ. As a Dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate.

    Overview & Responsibilities:

    + Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner

    + Partner with others to ensure smooth implementation of any new company initiatives and/or procedures

    + Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met

    + Learn to operate new office technologies as they are developed and implemented

    + Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects

    + Maintain customer service standards as implemented for appropriate brand/s

    + Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment

    + Partner with peers to ensure administrative components are completed accurately & timely

    + Participate in assigned staff meetings

    + Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained

    + Use phone etiquette as outlined by the company

    + Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs

    Requirements & Qualifications:

    + Must be at least 21 years of age

    + High School Diploma or GED equivalent

    + Valid state-issued driver's license in good standing and acceptable driving record

    + Ability to follow instructions, whether it be in person or by phone

    + Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic

    + Must be able to use routing and scanning tools for tracking as part of the daily process

    + Good verbal and written communication

    Team Member Benefits Include:

    + Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage

    + Competitive salaries and performance incentives

    + Team member referral program

    + Medical, dental, prescription, and vision insurance

    + Vacation, sick, and holiday pay

    + 401k with company match

    + Company-paid life insurance, long-term disability, and short-term disability

    #ENT2023


    Employment Type

    Full Time

  • Telecommunications Analyst
    Insight Global    Phoenix, AZ 85067
     Posted 7 days    

    Job Description

    Insight Global is looking for a Telecommunications Analyst to work for a large financial customer of ours. This Telecommunications will be responsible for reviewing telecommunications expenses, ensuring cost efficiency and accuracy for all of our telecom related expenses. This position requires strong financial acumen, excellent data analysis skills, and an understanding of telecom systems and technologies.

    Responsibilities may include:

    - Optimizing our telecom expenses, ensuring cost efficiency and accuracy in all telecom related activities.

    - Review telecom charges. Audit circuits against locations.

    - Auditing POTS services.

    - Documenting and reporting on communication infrastructure.

    - Scheduling, notifying, and working with internal and external groups.

    Preparing analytical reports based on telecom usage.

    - Provides support for network design activities.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    - Associate degree preferred in an Information Technology Discipline or 2-4 years of technical training in related field

    - Minimum of two (2) years of job-related experience

    - Project Management, MS Excel, MS Word

    - Possesses an intermediate level of understanding of telecommunications principles, standards, and protocols and troubleshooting telecommunications infrastructure. - Project management skills are strongly desired.

    - Familiarity with Cloud Based transport and technologies.

    - CCNA Desired. null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].


    Employment Type

    Full Time

  • Electrical Dispatcher
    Lane Valente Industries    Phoenix, AZ 85067
     Posted 9 days    

    Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.

    We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.

    We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.

    CURRENT OPPORTUNITY: ELECTRICAL DISPATCHER

    JOB TYPE : Full-time

    JOB RESPONSIBILITIES:

    In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.

    + Primary responsibility is customer service.

    + Communicates with customers to determine their needs.

    + Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.

    + Receives check-in call from the service technicians and informs workers of the next job to respond to.

    + Supports service technicians.

    + Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.

    + Maintains dispatching board to ensure maximum efficient capacity of technicians.

    + Manage on-call schedule and notify technicians of their assigned weeks.

    + Notify answering service of the schedule and numbers to call in case of emergency.

    + Know and understand service work order module and service contract.

    + Active in all facets of dispatch.

    + Various reporting responsibilities as needed.

    JOB REQUIREMENTS:

    Requirements needed in order to be considered for this position:

    + Requires a high school diploma...additional education a plus.

    + Previous dispatching/customer service experience.

    + Experience and utilizing judgment to plan and accomplish goals.

    + Follow up and follow through with technicians and customers to help maintain good customer relationships.

    + Ideal candidates will have the following customer service-related skills:

    + A professional and courteous telephone manner.

    + Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.

    + Patience and endurance to sit/stand behind a desk all day.

    BENEFITS OFFERED:

    + Medical Insurance

    + Dental Insurance

    + Paid Vacations

    + 401(k) retirement plan with generous company match

    Powered by JazzHR


    Employment Type

    Full Time

  • Security Dispatcher
    Dignity Health    Phoenix, AZ 85067
     Posted 13 days    

    **Overview**

    Hello humankindness (https://hellohumankindness.org/)

    St. Joseph's Hospital and Medical Center is a 571 bed non-profit facility providing quality health care to patients and communities in and around Phoenix, Arizona. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents.

    If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

    _For the health of our community ... we are proud to be a tobacco-free campus._

    **Responsibilities**

    The Hospital Security Dispatcher plays a critical role in maintaining the safety and security of the hospital premises and its occupants. They are responsible for promptly responding to emergencies, security incidents, and requests for assistance. The dispatcher coordinates communication between security personnel, medical staff, and external emergency services to ensure swift and effective response to incidents.

    The Hospital Security Dispatcher must possess strong communication skills to effectively relay information to security personnel and other relevant parties during emergencies. They should be proficient in using radio communication systems and computer-aided dispatch (CAD) software. Attention to detail and the ability to remain calm under pressure are essential for success in this role

    + Coordinates and organizes Lost and Found.

    + Maintains records and ensures compliance with applicable regulatory agency.

    + Coordinates with Risk Services and Floor Managers to identify Lost and Found belongings, as well as process the reimbursement request.

    + Assists in the preparation of materials and miscellaneous documents specific to program.

    + Orders and manages supplies for department.

    + Answers phones and responds to inquiries and appropriately routes requests.

    + Lead contact for Access Control inquiries and reports.

    + Creates and maintains Access Levels for the DSX System.

    + Maintains databases for department or function.

    + Inputs information, runs reports, collects, records, queries and analyzes data.

    + Recommends and develops processes and procedures to improve efficiency.

    + Writes desktop procedures and assists in training others.

    + All other duties assigned.

    Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.

    **Qualifications**

    **Minimum:**

    + Two years experience in Security

    + Associate's Degree

    **Pay Range**

    $18.00 - $24.66 /hour

    We are an equal opportunity/affirmative action employer.


    Field of Interest

    Health Sciences

    Employment Type

    Full Time


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