Data Entry Keyers

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

On the Provider Experience team, your role will be to manage existing Optum accounts and drive growth in those accounts by supporting providers, patients, sales and operations, and other teams such as Payer Relations, Industry Relations, Financial Assistance Department, pharmacist teams, etc.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:45 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 dedicated weeks of paid training. The hours during training will be 8:30 am - 5:00 pm CST.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Supporting providers through inbound calls, portal chats, outreach, escalations, and / OR EMR task

+ Be self-aware, compassionate, and genuine in service

+ Scheduling prescription deliveries

+ Handle difficult situations and ensure the provider experience is exceptional

+ Collect provider preferences

+ Problem-solve with decisiveness and urgency and escalate to operations partners, team leads, management and other stakeholders

+ Enters notes/information into appropriate pharmacy system or other systems to document interactions

+ Ensure patients and providers are supported by following escalation through to finish

+ Ensure communication between providers and sales is completed and issues are raised to management

+ Works as a liaison with operations partners letting them know of any patient OR practice issues / concerns

+ Respond professionally and appropriately

+ Focus on patient care and quality assurance

+ Excellent communication, upselling Optum services to Providers

+ Promote and educate on Optum tools (Patient Portal, Provider Portal, Optum Connections, etc.)

+ Ability to work flexible hours

+ All other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ 1+ years of customer service experience

+ Must be available for 100% of the training period which will last 4-5 weeks. PTO cannot be granted during this time period

+ Ability to work any 8-hour shift between the hours of 6:45 AM - 7:00 PM CST

**Preferred Qualifications:**

+ 1+ years of experience in patient services in a medical environment

+ Basic knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook

+ Experience with a complex pharmacy system

+ National Pharmacy Technician Certification, current and in good standing

+ Call center experience within the last five years

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills: **

+ Ability to manage multiple tasks and set priorities

+ Experience establishing and executing action plans; able to share your past successes

+ Business acumen and ability to make good judgments

+ Excellent interpersonal skills

+ Have high standards, are diplomatic when faced with conflict, and always communicate in a professional and courteous manner

+ Ability to produce quality results with a detail-oriented focus

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Description

Bilingual candidates only

Interview Process: 1 interview with the hiring manager - WEBEX

Job Hours: 8:30am-7:00pm EST- timeframe. Monday-Friday

Job Schedule:5 days in office

TEMP TO PERM: Yes

JOB SUMMARY

Often the first point of contact for customers the Loyalty Services Specialist is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Specialist he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combined products and systems.

RESPONSIBILITIES

- Prior working knowledge of product information of Combined products and services.

- Provides routine information and support to Designated Customers such as Worksite Chubb Workplace Core Policyholders and other lines of business administered by Combined Insurance.

- Ability to sell the value and retain policyholders

- Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products benefits and/or solving service and claims issues.

- Assists in the collection of current and past due premiums and may support additional call domains such as Claim Inquiry Policyholder/Policy administration billing/payments or Agent servicing on a as needed basis.

- Ability to service 90 of calls independently using the tools and resources acquired in training and continued experience.

- Collects documents and enters data from and into multiple applications.

- Provides instructions and set expectations for policyholders.

- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.

- Exhibits and practices the Organizations Common Purposes and Shared Traits.

- Understands organizational objectives supports process improvements and provides feedback to leadership.

- Willingness to perform other duties as assigned.

- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.

COMPETENCIES

- Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems issues and situation.

- Continuous Learning: Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth

- Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.

- Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course

- Results Orientation: Effectively executes on plans drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving or failing to achieve desired results

- Values Orientation: Upholds and models Chubb values and always does the right thing for the company colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company constantly acts and thinks One Chubb

SKILLS

- Prior working knowledge of product information of Combined products and services

- Provide a needs analysis assessment for what a policyholder may need

- Strong verbal and written skills

- Ability to partner with others to resolve issues resulting in service or claim related issues

- Ability to utilize critical thinking skills

EDUCATION AND EXPERIENCE

- High School Required Bachelors Degree preferred

- 2-5 years at Combined with knowledge of claims processes

OUR BENEFITS

As a Chubb corporate employee you have access to one of the most comprehensive benefit plans in the business designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

- Health insurance

- Dental insurance

- Tuition reimbursement

- A company-match 401k plan

- Disability insurance

- Life insurance

- Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident health disability and life insurance products in North America. Headquartered in Chicago and celebrating 100 years in business we are committed to making the world of supplemental insurance easy to access and understand. The company has an A rating by the Better Business Bureau and an A Superior financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly Employer in 2022 over 1 billion revenue category marking combine's eleventh consecutive year on the Top 10 list.

ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange NYSE: CB and is a component of the SP 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 31000 people worldwide.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are looking for a Payement Processing Clerk for our top client in banking near West 23rd Street, Tempe, Arizona, 85282. This role is 100% onsite and we are looking for someone who is flexible with schedule as this will change to the needed hours and areas. The start times will vary during training as needed. start times will vary during training as needed. Schedule can be/will be 800am to 430pm/12:00pm to 8:30pm for training and covering during vacation.

Top Skills' Details

-Computer savvy, there are programs the team will be trained on and are basic to the specific work

-Quality controls and production with good quality is important

-Processing statements, folding/inserting

-Processing checks-FedEx/UPS experience is a plus

Job Description:

-Use technical expertise in the designated area and resolve escalated issues.

-Provide feedback and present ideas for improving or implementing processes and customer support.

-Perform complex operational and customer support initiatives within Operations functional area.

-Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.

-Apply technical knowledge and expertise to perform work and action requests.

-Provide subject matter expertise and interpretation of procedures to staff.

-Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

-Interact with internal customers.

-Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

-Payment Management

-FedEx processing

Pay and Benefits

The pay range for this position is $21.41 - $21.41/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Feb 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

We are currently recruiting top talent for our Center of Excellence Customer Service group.

-Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. -Customer inquiries are of basic and at times complex nature.

-Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.

-Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff.

-Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.

-Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.

-Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. Anticipates customer needs.

-Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.

-Uses customer service threshold framework to make financial decisions to resolve member issues.

-Explains member's rights and responsibilities in accordance with contract.

-Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system.

-Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues.

-Responds to requests received from Aetna's Law Document Center regarding litigation; lawsuits.

-Handles extensive file review requests.

-Assists in preparation of complaint trend reports.

-Assists in compiling claim data for customer audits.

-Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals.

-Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management.

-Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.

-Performs financial data maintenance as necessary. Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.

**Required Qualifications**

-Customer Service experiences in a transaction based environment such as a call center location preferred, demonstrating ability to be empathetic and compassionate.

-Experience in a production environment.

-Prior experience providing customer service to the senior population, knowledge of medical terminology including Medicare and Medicaid policies

-Must have high speed internet with consistent speeds above 25mbps and adherence to telework agreement

**Preferred Qualifications**

Please see qualifications above

**Education**

High School diploma, G.E.D. or equivalent experience

**Anticipated Weekly Hours**

40

**Time Type**

Full time

**Pay Range**

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 03/01/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

**Job Summary**

The Administrative Assistant II provides advanced administrative support to department leaders and teams within the facility. This role performs complex clerical and organizational tasks, manages calendars, prepares reports, coordinates meetings, and ensures effective communication across departments. The Administrative Assistant II acts as a liaison between leaders and stakeholders, maintains records, and handles confidential information with professionalism and discretion.

**Essential Functions**

+ Prepares complex correspondence, presentations, and reports with a high degree of accuracy and attention to detail.

+ Manages multiple calendars, schedules meetings and appointments, and prepares agendas for departmental leaders.

+ Coordinates and facilitates meetings, including arranging logistics, taking minutes, and ensuring follow-up on action items.

+ Maintains and organizes electronic and physical filing systems for department documents, records, and reports.

+ Acts as a point of contact for internal and external stakeholders, addressing inquiries and ensuring effective communication.

+ Conducts research and compiles data for projects, presentations, or reports as needed.

+ Supports special projects and initiatives by managing timelines, coordinating tasks, and providing administrative support.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

**Qualifications**

+ H.S. Diploma or GED required

+ Associate Degree in Business Administration, Healthcare Administration, or a related field preferred

+ 2-4 years of administrative or clerical experience required

+ Experience in a healthcare or facility setting preferred

**Knowledge, Skills and Abilities**

+ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment.

+ Strong organizational and multitasking skills with a focus on detail and accuracy.

+ Excellent verbal and written communication skills, including the ability to create professional documents and correspondence.

+ Ability to prioritize tasks and manage time effectively in a fast-paced environment.

+ Strong interpersonal skills to interact with diverse teams and stakeholders at all levels.

+ Ability to maintain confidentiality and handle sensitive information with discretion.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

**Job Summary**

The Clinic Records Clerk is responsible for collecting, organizing, scanning, and maintaining patient records in the electronic medical record (EMR) system. This role ensures accurate and timely document management to support efficient clinic operations and compliance with healthcare regulations. The Clinic Records Clerk also assists with administrative tasks, including faxing documents and supporting clinical staff as needed.

**Essential Functions**

+ Collects and gathers documents from designated areas for scanning into the EMR system.

+ Organizes and prepares documents for scanning to ensure clarity and accuracy.

+ Scans and indexes documents into appropriate patient charts following established protocols.

+ Verifies the quality and accuracy of scanned records and resolves any discrepancies.

+ Ensures timely processing of incoming and outgoing records to maintain workflow efficiency.

+ Faxes patient-related documents as instructed by clinical staff.

+ Maintains confidentiality and security of patient information in compliance with HIPAA regulations.

+ Assists with administrative tasks related to medical records management.

+ Supports clinic operations by performing additional duties as assigned.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

**Qualifications**

+ H.S. Diploma or GED required

+ 0-1 years of experience in medical records, healthcare administration, or a related clerical role required

**Knowledge, Skills and Abilities**

+ Knowledge of medical record management, including scanning and indexing processes.

+ Familiarity with electronic medical record (EMR) systems.

+ Strong attention to detail to ensure accuracy in document handling.

+ Ability to organize and prioritize tasks in a fast-paced clinical environment.

+ Effective communication skills to collaborate with clinical and administrative staff.

+ Working knowledge of HIPAA regulations and patient confidentiality requirements.

+ Basic clerical and administrative skills, including document handling and faxing.

**Licenses and Certifications**

+ RHIT - Registered Health Information Technician preferred or

+ RHIA - Registered Health Information Administrator preferred

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

What you’ll do:

We have openings for Outpatient Services Support Specialists (Receptionists). The Outpatient Services Support Specialist role requires an outgoing, dependable, detail-oriented, and resourceful person.

We need a front office representative with previous experience in an outpatient behavioral health setting, doctor's office or similar environment that can represent our agency professionally, and treat our clients with respect and in a caring manner. Responsibilities include answering a multiple-line phone system, scheduling appointments, greeting clients, as well as other clerical duties. Candidate must be flexible and work effectively in a team-oriented environment. (Monday - Friday shifts only.)

Essential Responsibilities:

Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver's license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier are required. Out-of-state applicants must provide 3 years of driving record upon hire.
Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.
Perform clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow.
Effectively manage projects and demonstrate the ability to multitask in order to meet the responsibilities of the position.
Effectively prioritize responsibilities and utilize independent decision-making skills to support the operation of the agency.
Demonstrate initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department.
Maintain effective communication and positive working relationships with internal and external customers.
Abide by the client's rights and maintain the client's confidentiality at all times.

What you’ll provide:

Must have a minimum of a High School education (diploma) or GED.
Two years of related experience is required.
Excellent communication and customer service skills.
Ability to multitask.
Intermediate typing skills.
Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook).
Strong interpersonal skills.
Detail-oriented.
Telephone skills and knowledge of privacy laws.
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information.
Must have a fingerprint clearance card or be eligible to obtain one.
Bilingual Spanish is a plus *** EMPACT-SPC offers Bilingual Differential Pay per hour***

What we'll offer:

(Full-time employees)

Generous PTO (15 days the first year)
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company-paid Life/AD&D and Long-term Disability
Voluntary additional Life and Short-term Disability
Tuition Reimbursement
Elder Care Assistance
Pet Insurance and much more!

What you'll do:

We have an opening for an Outpatient Services Support Specialist (Receptionist) to join our team. The Outpatient Services Support Specialist role requires an outgoing, dependable, detail-oriented, and resourceful person.

We need a front office representative with previous experience in an outpatient behavioral health setting, doctor's office or similar environment that can represent our agency professionally, and treat our clients with respect and in a caring manner. Responsibilities include answering a multiple-line phone system, scheduling appointments, greeting clients, as well as other clerical duties. Candidate must be flexible and work effectively in a team-oriented environment. (We offer Monday - Friday Shifts only.)

Essential Responsibilities:

Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver's license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier are required. Out-of-state applicants must provide 3 years of driving record upon hire.
Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.
Perform clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow.
Effectively manage projects and demonstrate the ability to multitask in order to meet the responsibilities of the position.
Effectively prioritize responsibilities and utilize independent decision-making skills to support the operation of the agency.
Demonstrate initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department.
Maintain effective communication and positive working relationships with internal and external customers.
Abide by the client's rights and maintain the client's confidentiality at all times.

What you’ll provide:

Must have a minimum of a High School education (diploma) or GED.
Two years of related experience is required.
Excellent communication and customer service skills.
Ability to multitask.
Intermediate typing skills.
Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook).
Strong interpersonal skills.
Detail-oriented.
Telephone skills, and knowledge of privacy laws.
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information.
Must have a fingerprint clearance card or be eligible to obtain one.
Bilingual - Spanish is required. *** EMPACT-SPC offers Bilingual Differential Pay per hour***

**Job Description:**

**Job Summary:**

Performs various administrative duties in an efficient manner to support area office staff. Coordinates and controls the activities, plans, and programs of the designated areas of responsibility. Models and delivers a distinctive and delightful customer experience.

**Job Responsibilities:**

**Customer Experience**

+ Resolves customer issues and answers questions to ensure a positive customer experience. Documents customer complaints in Power Center system.

+ Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

**Operations**

+ Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.

+ Cascades key communications to the area and associated districts, as instructed by Director Pharmacy & Retail Operations.

+ Supports Director, Pharmacy and Retail Operations with store visit scheduling, preparation, visit documentation and reporting. Holds weekly meetings to prepare for visits.

+ Approves PTO for area staff, district staff, and store managers.

+ Provides area recruitment support for Director Pharmacy & Retail Operations: communicates with target schools and internal recruiting teams, coordinates campus recruiting events, follows up with interview candidates to provide interview logistics and/or offer details. Provides recruitment support for Healthcare Specialty Supervisor.

+ Screens correspondences, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.

+ Support District Manager and Healthcare Specialty Supervisor with relevant information collection and system submission, approvals, and requests (e.g., FDF request submission).

+ Schedules, prioritizes and follows up on meetings and appointments for the Director, Pharmacy and Retail Operations.

+ Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently. Accesses

+ District Manager calendar to support scheduling of area meetings and calls.

+ For the Director, Pharmacy and Retail Operations, coordinates meetings by preparing logistics (travel, lodging), preparing meeting content, and ensuring availability of appropriate software, equipment, meeting space, and other items (food, supplies). Supports meeting facilitation.

+ Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports.

+ Processes reports and monitors incoming invoices and donation requests. Prepares forms to process and pay invoices for area office and stores. Reconciles district ledgers including payroll distribution on a monthly basis.

+ Prepares area staff, district staff, and store managers’ payroll; resolves payroll issues when necessary.

+ Submits store or pharmacy hours changes on WalNet, resets Authenticator IDs. Informs Board of Pharmacy about any Pharmacy Manager changes.

+ Organizes and maintains paperwork and files from all stores in the area.

+ Handles confidential and/or sensitive information with discretion.

+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.

+ Performs general office duties and completes special assignments and other tasks as assigned, (e.g. report generation).

**Training & Personal Development**

+ Attends training and completes PPLs requested by Director, Pharmacy & Retail or Regional Vice President.

+ Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance.

**Communications**

+ Serves as a liaison between the stores, the area office and the corporate office.

+ Reports disciplinary issues and customer complaints to management.

About Walgreens and WBA

Walgreens ( www.walgreens.com ) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.

"An Equal Opportunity Employer, including disability/veterans".

**Job ID:** 1564493BR

**Title:** Area Administrative Assistant

**Company Indicator:** Walgreens

**Employment Type:**

**Job Function:** Administrative/Office Support

**Full Store Address:** 5330 E WASHINGTON ST,STE D-105,PHOENIX,AZ 85034

**Full District Office Address:** 5330 E WASHINGTON ST,STE D-105,PHOENIX,AZ,85034-02144-00022-A

**External Basic Qualifications:**

+ High School Diploma / GED.

+ Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).

+ Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).

+ Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).

**Preferred Qualifications:**

+ Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.

**Shift:**

**Store:**

.

We are currently seeking dynamic **Customer Service Representative** to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

**Responsibilities:**

+ Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

+ Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

+ Maintains a clear understanding of client requirements, building and maintaining strong client relationships

+ Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

+ Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

+ Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

+ Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

+ Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

+ Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management.

**Qualifications:**

Education:

+ Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

+ Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

+ Strong organizational, time management and multi-tasking skills

+ Ability to absorb product knowledge quickly and process information to apply to customer needs

+ Ability to make sound business decisions and exercise discretion and judgment

+ Ability to appropriately balance the quantity and quality of work.

+ Dedicated to achieving targets and consistently producing high-quality, accurate results

+ Experience generating add-on sales revenue preferred

+ Strong analytical and problem-solving skills

+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook.

+ \#LI-Remote

**Benefits:**

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

_For more information about our solutions and organization, visit_ _www.wolterskluwer.com,_ _follow us on Twitter, Facebook, LinkedIn, and YouTube._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.