Desktop Publishers

Desktop Support Technician will report to the Director, IT End User Services.

The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems.

The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

Responsibilities

The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.

+ Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.

+ Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.

+ Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.

+ Follow up with customers to ensure their technology needs are being met and issues are resolved.

+ Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.

+ Provide desktop/laptop break/fix/maintenance support

+ Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)

+ Document incidents, problems and requests in the company ticketing system (ServiceNow).

+ Ensures detailed work notes are documented with every ServiceNow ticket.

+ Escalate critical incidents to Management as needed.

+ Perform regular stock room audits to assist the IT Asset Management team

+ Day-to-day-operational activities associated with shipping and receiving of IT hardware.

+ Work independently while simultaneously being a collaborative team member striving for team success.

+ Follow standard operating procedures around process and documentation.

+ Keeps current with market trends and demands.

+ Performs other functionally related duties as assigned.

+ May be required to work overtime as assigned.

Top Skills' Details-

+ ServiceNow: understand how to prioritize incidents and service requests

+ Microsoft Windows 10/11: understand basic system administration, user support, and troubleshooting

+ Hardware Support: imaging, setup, basic repairs

+ Troubleshooting: Be able to walk through the progression from basic to complex troubleshooting before escalating.

+ Basic network concept, TCP/IP, etc

-Baseline understanding of Cloud environments, Specifically Azure nice to have. Also nice to have any foundation of scripting or automation (Python, Powershell).

Qualifications

+ Associates degree: proven industry experience will be acceptable in lieu of degree

+ 2-3 years of experience in IT Desktop Support with a focus on end user facing services

+ A+ Certification highly desirable

+ Experience with Windows 10

+ Knowledgeable in Microsoft Office Applications

+ Working knowledge with Help Desk ticketing systems such as ServiceNow

Preferred:

+ Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber

+ Troubleshoot and installation of Laptops/PC, printers, and copiers

+ Experience working with Active Directory

+ Basic Networking (TCP/IP)

+ Cisco Phones and Soft Phones

+ Microsoft MCP (Microsoft Certifications)

Skills

Customer service, Troubleshooting, Desktop, Technical support, ticketing system, Hardware, Microsoft, asset management, active directory, ServiceNow, imaging, windows

Additional Skills & Qualifications

Active Directory, A+ Certification highly desirable. Baseline understanding of Cloud environments, specifically Azure nice to have. Also nice to have any foundation of scripting or automation (Python, PowerShell).

Pay and Benefits

The pay range for this position is $58240.00 - $66560.00/yr.

Company has great benefits and an average of 20 holidays per year.

Workplace Type

This is a fully onsite position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Aug 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description:

You will be working in the IT department providing technical support to computer users, for Microsoft Windows and Office, Active Directory and Application User Support, responsible for:

· Building laptops and computers to requirements.

· Repair, replace and upgrade computers.

· Assist with PC management software, Microsoft System Configuration Manager (SCCM)

· Provide End User support

· Setting Up, Installing and Configuring computer systems

· Diagnosing hardware/software faults and solving technical problems, either over the phone, on-line or face to face.

· Assist with internal audit reviews and requests

· Respond, Assign and Resolve Helpdesk Tickets, provide reporting and perform to SLA’s.

Requirements
Requirements:

· Good verbal communication, written and documentation skills

· The ability to explain complex information in simple, clear terms to non-IT personnel

· The ability to deal with difficult callers and the skills to assess each customer/employee's IT knowledge levels appropriately

· A Logical, structured thinker, with strong analytical and problem-solving skills

· 3 years technical training or in-depth experience in Microsoft computers, Windows, Services, mobile devices and technologies

· Knowledge of Cyber Security tools, and information security requirements.

· Ability to work with people in other departments, at different levels and with external vendors and suppliers

· Knowledge of escalation management and the process

Additional Skills Preferred (but not required):

Knowledge of Active Directory, and User Provisioning
Knowledge of Tablets, Cell Phones, experience in support users
ITIL Process knowledge and Training, e.g. Foundation Certification
Certification in Microsoft Windows, Active Directory
Knowledge of IT systems, terminology and processes

Target Salary Range
Non-Bay Area Target salary Range $49,500 - $76,500 DOE
Locations
Chandler, Arizona, United States
Field of Activity
Administration
Position Type
Regular
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Overview **This position is contingent upon award of contract** SOS International LLC (SOSi) is seeking an Information Technology Specialist to support a US Government Client. The ITS will ensure appropriate network connectivity, computer hardware, computer software, and IT requirements to accomplish tasks. Essential Job Duties Install, test, and maintain hardware and software systems. Perform system upgrades and configuration of communication systems. Provide IT technical systems and continuous operations and maintenance support. Minimum Requirements Associate’s degree in the following field or in a related field (Computer Science, Computer Information Systems, Information Science & Technology Management, Information Systems) OR a similar degree from a technical trade school. 2 years of relevant experience. 2 years of IT customer service work experience. Experience providing IT systems operations and maintenance support. Proficiency with Microsoft Teams, Excel, and Word. Excellent written and oral communication skills, ability to engage collaboratively and effectively in a virtual environment within a diverse team. Strong time and task management skills. Preferred Qualifications Experience supporting the Intelligence Community (IC). Work Environment Candidates must be US-based. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Desktop Support Representative

**The future you want is within reach.**

At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.

We're also looking at what's next for you and how we can help you build a career you're proud of.

Here's how a(n) Desktop Support Representative for our Civil District office contributes to our team:

**Responsibilities**

• Promote the adoption of technology solutions at district jobsites including deployment, ongoing support, and training.

• Passionate about being engaged in adoption of new processes and emerging technologies that enhance efficiencies.

• Actively seeks out issues, problems, and opportunities, and creates solutions.

• Build working relationships with projects and district teams.

• Solicits feedback Accurate and timely logging of problems, and resolutions to problems, in problem-management database.

• Assists other team members with technical issues.

• Provides implementation support on corporate and regional initiatives. from operational project teams to identify innovations, challenges, and issues.

• District jobsite setup and turndown for various technologies and infrastructure, including remote support.

• Provide technical support and training to aid users with the use of construction technology applications.

• Resolve user-reported problems using available tools and following procedures and policies for handling support cases.

• Creates and delivers technical training and other knowledge resources.

• Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation and responds to issues.

• Accurate and timely logging of problems, and resolutions to problems, in problem-management database.

• Assists other team members with technical issues.

• Provides implementation support on corporate and regional initiatives.

**Qualifications**

+ High school diploma or equivalent required.

+ 5 years of progressive experience in a related field.

+ Bachelor’s or Associate’s degree in computer technology or a related discipline. Ability to travel for remote job setups.

+ Knowledge of O365 products

+ A basic understanding of networking standards

+ Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.

+ Intermediate problem-solving and troubleshooting skills.

+ Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks.

+ Results-oriented and able to drive deadlines.

+ Knowledge of change management methodologies an asset.

+ Ability to establish and maintain effective stakeholder relationships.

+ Proactive attitude with a willingness to learn and adapt to new technologies and processes.

+ Ability to lift up to 40 lbs.

PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life and our projects are the scene of vacations, careers, education and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.

The PCL Companies celebrate diversity and are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

PCL combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at PCL. This may include an employee share purchase offering, discretionary annual performance bonus, comprehensive benefits and wellness programs, retirement plan plus matching, and career development programs.

Should you require an accommodation during the application process, please contact us atcareers@pcl.com (ecareers@pcl.com) with the position and location you are interested in.

Together, we can build success and a better future. Let’s get started!

**Employee Status:** Regular Full-Time

**Company:** PCL Construction Enterprises, Inc.

**Primary Location:** Phoenix, Arizona

**Job:** Desktop Support Representative

**Requisition** : 8604

Our client in the semiconductor industry is seeking Entry Level Manufacturing Computer Operators to join their team. You will be Trained! As an Entry Level Manufacturing Computer Operator, you will be part of the command center environment supporting the manufacturing of wafers. The ideal candidate will have strong communication skills, be a team player, and have experience working with Word, Excel and other computer products..

**Job Title:** Entry Level Manufacturing Computer Operator

**Location:** Phoenix, Arizona

**Pay Range:** $42,000-$45,000 per year plus OT, full benefits, training!

**What's the Job?**

+ Multitasking with tracking systems to monitor the semiconductor manufacturing of wafers in a command center environment (90%) and additional cleanroom duties (10%) including wearing PPE suit and assisting with FOUP transfers weighing between 20-25 lbs.

+ Utilizing knowledge of MS Office, Excel, data tracking, and coordination in a collaborative team environment.

+ Utilizing tool problem solving, teamwork, documentation, and checking for proper tool operation.

+ Utilizing company training, peer support, following SOP procedures, and structured work flows to perform position duties daily.

+ Assisting in manufacturing functions, including data collection & handling tool alarm recovery.

**What's Needed?**

+ Applicants must be legally eligible to work in the United States.

+ High school Diploma or GED (General Educational Development) required.

+ New High School grads, Associates and non-STEM bachelor’s degree considered.

+ Prior Semiconductor experience a plus

+ Fundamental Microsoft Excel and computer skills required

+ Exhibit typing skills of at least 25 wpm.

+ Production work shifts are on 12-hour shifts on day shifts or night shifts, 3-4 days per week.

+ Must be able to work any shift requested, initial training is M-F days.

**What's in it for me?**

+ Intensive 6-7 week training course in the Computer Field!

+ Full benefits package.

+ Short term and long term bonus package.

+ Great career growth opportunities in electronics/semiconductor/STEM!

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Our client, a leading financial institution, is seeking a Computer Operations Technician to join their team. As a Computer Operations Technician, you will be part of the IT Operations department supporting the Command Center. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset which will align successfully in the organization.

**Job Title:** Computer Operations Technician

**Location: Phoenix, AZ (Onsite)**

**Pay Range:** $35-$40/hr

**What's the Job?**

+ Support branch-related outages and incidents involving networks and ATMs to ensure maximum network availability.

+ Monitor and resolve or escalate outages for Bank services and applications, facilitating vendor access within systems and networks.

+ Oversee batch production job restarts, holds, submissions, and releases, ensuring smooth operation of enterprise critical path batch schedules.

+ Work closely with end users and vendors to resolve incidents or escalate complex issues to the appropriate parties.

+ Maintain service management documentation and support efforts for system mainframe operations.

**What's Needed?**

+ High School Diploma or GED with 4 years of experience in Computer operations, or an Associate's Degree with 2 years of relevant experience.

+ Knowledge of IBM Mainframe and Open Systems, with experience operating computer equipment in a centralized data center.

+ Ability to be on call 24/7 on a rotating basis.

+ Experience with Control-M, ServiceNow, or similar ticketing and incident management systems.

+ Familiarity with batch scheduling, mainframe support, and networking, particularly with z/OS.

**What's in it for me?**

+ Opportunity to work in a dynamic and supportive environment.

+ Gain valuable experience in IT operations within the banking sector.

+ Collaborate with a diverse team of professionals.

+ Potential for remote flexibility earned over time.

+ Engage in continuous learning and professional development opportunities.

**Upon completion of waiting period consultants are eligible for:**

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Vision Plan

+ Health Savings Account

+ Health Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Supplemental Life Insurance

+ Short Term and Long Term Disability Insurance

+ Business Travel Insurance

+ 401(k), Plus Match

+ Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions).

**Primary Duties and Responsibilities**

+ Google Cloud Platform (GCP) Service Management

+ The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge.

+ The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement “best practices” as applied within a cloud environment (across all of the different deployment and service models, and derivatives).

**Other Duties and Responsibilities**

+ Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems.

+ Defines security objectives and system-level performance requirements.

+ Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities.

+ Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses.

+ Maintains the computer and information security incident, damage and threat assessment programs.

+ Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports.

+ Involved in the periodic conduct of a review of each system’s audits and monitors corrective actions until all actions are closed.

+ Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected.

+ Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and

+ accreditation of systems.

+ Reviews processes and security protocols and makes recommendations for increased cyber security protection.

**Minimum Qualifications**

+ Bachelor’s Degree in Computer Science or a related field.

+ The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include:

+ Architectural Concepts & Design Requirements

+ Cloud Data Security

+ Cloud Platform & Infrastructure Security

+ Cloud Application Security

+ Operations

+ Legal & Compliance Minimum Qualifications:

+ Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience

+ DOD IA experience

+ Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems

**Security Clearance**

+ Active Secret level clearance

+ Sensitivity Level: IT-I Critical Sensitive

**Certifications:**

+ Computing Environment: IAT II or IAT III (Security+ or similar)

+ 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list

+ AWS Certified Security – Specialty

+ AWS Certified Solutions Architect – Associate AWS Certified Solutions Architect – Professional Microsoft Certified: Azure Administrator Associate

+ Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate

**Other Job Specific Skills**

+ Must be able to communicate effectively and clearly present technical approaches and findings.

+ Exercises a limited degree of latitude in determining technical objectives of assignments.

+ Excellent attention to detail.

+ Must be able to balance multiple tasks simultaneously.

+ Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation.

**Compensation Ranges**

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

**EEO Requirements**

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

**Disclaimer**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$80,200 -$142K

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Description

Our client in Phoenix is seeking a Desktop Support Specialist for a Contract-to-Hire role. This position requires a hands-on professional with a strong technical background to provide exceptional customer service and technical support for end-user devices and operating systems. The ideal candidate must be proactive, have excellent problem-solving skills, and be comfortable working under minimal supervision in a fast-paced environment.

Key Responsibilities:

+ Provide Tier 1 and Tier 2 technical support to resolve hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals.

+ Install, configure, and maintain operating systems (Windows/MacOS) and applications for users.

+ Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connections.

+ Perform hardware upgrades, replacements, and repairs as needed.

+ Manage incident and service request tickets through the client's IT Service Management tool, ensuring timely resolution and excellent communication with end-users.

+ Support client-specific applications, providing training and documentation as required.

+ Maintain asset inventory and document hardware/software configurations.

+ Collaborate with other IT teams (network, server, security) on projects or cross-functional troubleshooting as needed.

+ Ensure adherence to client IT standards, policies, and security procedures.

Requirements

Requirements:

+ Experience: 2-3 years of hands-on desktop support in enterprise environments.

+ Skills:

+ Strong knowledge of Windows 10/11 operating systems (MacOS experience is a plus).

+ Familiarity with Microsoft Office applications and Office 365 administration.

+ Knowledge of Active Directory and Group Policy.

+ Proficiency with remote desktop tools and troubleshooting techniques.

+ Basic understanding of networking (IP addressing, DHCP, DNS).

+ Certifications: CompTIA A+, Network+, or Microsoft certifications preferred (not required).

+ Education: Associate degree, technical training, or equivalent experience.

+ Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.

+ Self-starter with the ability to work both independently and collaboratively.

+ Must be able to lift and move equipment as required by the job.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

**Description**

**About Us:**

Offering multidisciplinary electrical solutions under one roof, we have helped plan, construct, install, and integrate some of the most advanced electrical, controls, and telecommunications systems. We are looking for talented, motivated electrical and construction professionals to join our team.

For more information, please visit https://dyna-az.com

**Job Title:** Desktop Support Technician I – Mesa, AZ

**Job Summary:** The Desktop Support Technician I (DST) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also do basic troubleshooting (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Will escalate to level II techs with complex issues.

**Duties and responsibilities**

_Desktop computer support_

+ Address user tickets regarding hardware, software and networking (Basic troubleshooting issues from the support ticketing system)

+ Guide users with step-by-step instructions (help create technical documentation and manuals)

+ Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available)

+ Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

_Mobile device support_

+ Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security, validated by level III tech)

+ Tablet configuration (assign tablet to specific user, configure required applications, device security, validated by level III tech)

_Asset inventory management_

+ Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)

+ Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)

+ Audits systems for proper security software and configurations (as assigned by the IT Manager or Lead)

_Computer setup_

+ Computer imaging (use of Intune to apply the current image, using the computer naming standard, creation of the user account and accesses)

+ Software installation (install user specific software per user manager instructions)

Qualifications:

+ Minimum 1yrs experience as a Desktop Support Technician I or similar role

+ Excellent verbal and written communication skills

+ Experience with current Windows OS

+ Experience with Microsoft O365, Apple IOS, Citrix, MDM environment.

+ Experience in responding to ticket-based support system

+ Great customer service skills

+ Great problem-solving skills

+ Ability to multi-task in a fast–paced work environment

**Working conditions**

Office-based, in a temperature-controlled environment. Typical working hours for the DST I are generally Monday – Friday during normal business hours.

**Physical requirements**

The physical demands described here are representative of those that must be met by a DST I to successfully perform the essential functions of this job.

The DST I is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

**Direct reports**

None.

**Benefits:**

+ Health & Welfare (medical, dental & vision)

+ 401(k)

+ 401(k) match

+ Paid time off

+ Paid holidays

+ Health saving accounts

+ Flexible spending accounts

+ Life insurance

+ Disability insurance

+ Employee assistance program

**_We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled_**

**_\#Dynaz_**

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Description We are looking for a skilled Desktop Support Analyst to join our team in Phoenix, Arizona. This is a fully on-site, long-term contract position where you will provide level 2 support to end-users and maintain the efficiency of desktop systems. Your expertise in troubleshooting and resolving technical issues will play a key role in ensuring seamless operations.

Responsibilities:

• Provide level 2 support to resolve technical issues for end-users, managing 5-20 tickets daily across a user base of 200.

• Troubleshoot and resolve problems related to desktop systems, hardware, and software.

• Perform desktop imaging tasks to deploy and maintain workstations.

• Offer remote support to address technical challenges when required.

• Administer and manage Active Directory configurations to ensure system security and functionality.

• Maintain and repair desktop hardware to optimize performance.

• Document technical issues and resolutions to improve support processes.

• Collaborate with other IT teams to ensure seamless integration and support.

• Deliver exceptional customer service while addressing technical concerns.

• Stay updated with industry best practices and emerging technologies to enhance support capabilities. Requirements • Proven experience in PC desktop and workstation support.

• Proficiency in Active Directory administration.

• Strong knowledge of desktop hardware maintenance and troubleshooting.

• Expertise in desktop imaging and deployment.

• Ability to manage multiple tickets effectively in a fast-paced environment.

• Familiarity with remote support tools and techniques.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills to provide clear guidance and support. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .