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Computer and Information Technology

Desktop Publishers

Format typescript and graphic elements using computer software to produce publication-ready material.

A Day In The Life

Computer and Information Technology Field of Interest

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Salary Breakdown

Desktop Publishers






Entry Level





Mid Level





Expert Level





Program Recommendations

Desktop Publishers

Chandler-Gilbert Community College (MCCCD)

Adobe Foundations: Animation and Graphics Production



Glendale Community College (MCCCD)

Adobe Foundations: Animation and Graphics Production



Mesa Community College (MCCCD)

Adobe Foundations: Animation and Graphics Production



Paradise Valley Community College (MCCCD)

Adobe Foundations: Animation and Graphics Production



South Mountain Community College (MCCCD)

Adobe Foundations: Animation and Graphics Production



Current Available & Projected Jobs

Desktop Publishers


Current Available Jobs


Projected job openings through 2030

Top Expected Tasks

Desktop Publishers

Knowledge, Skills & Abilities

Desktop Publishers

Common knowledge, skills & abilities needed to get a foot in the door.


Computers and Electronics


Communications and Media


English Language




Production and Processing


Critical Thinking


Reading Comprehension


Judgment and Decision Making


Active Listening




Near Vision


Information Ordering






Fluency of Ideas

Job Opportunities

Desktop Publishers

  • Associate Desktop Support Engineer
    Adelante    Phoenix, AZ 85067
     Posted 10 days    

    Associate Desktop Support Engineer

    Job Details

    Job Location

    Adelante Healthcare Center Support Office - Phoenix, AZ

    Position Type

    Full Time

    Education Level

    HS Diploma from accredited school

    Job Category

    Health Care



    The Associate Desktop Support Engineer provides support assistance to IT Support Analysts and end users in the operation and troubleshooting of end-user technologies via telephone, remote desktop, and/or in-person. Performs configuration and maintenance of computer hardware and software, computer accounts management, and preventive maintenance. Provides troubleshooting and resolution for maintaining client-side computer hardware and software which may include travel to our health centers throughout Maricopa County. Position requires current expertise with implemented desktop operating systems, software, and hardware. Work is performed under coordination from the Technology Support Supervisor.


    Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.


    + Compassion

    + Excellence

    + Integrity

    + Learning

    + Respect

    + Sustainability



    + High School diploma or GED from an accredited institution and five (5) or more years’ experience providing information technology services related to this position; Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

    + Demonstrated technology troubleshooting skills and critical thinking

    + Demonstrated experience and understanding of current client computing hardware components and their interrelationships for PC, Android, and IOS platforms

    + Working knowledge of printer technologies and their associated equipment

    + Excellent communication skills in person, over the phone and via email

    + Must be able to learn new technical concepts quickly and readily

    + Must have comprehensive knowledge with computers in general as well as current Microsoft Windows Operating Systems, Microsoft Office 365 products and the Internet

    + Must be able to work well in a team environment, as well as on an individual basis, and have a desire to help the end users

    + Have a desire to help others resolve problems

    + Competency in working with people of various cultures

    + Familiarity with Windows Server including print management and task scheduling

    + Experience with SCCM, Active Directory and Group Policy

    + Experience supporting SaaS in an enterprise environment

    + Evidence of valid Arizona driver’s license and current auto insurance

    + Ability to maintain confidentiality

    + Prioritization and multi-task skills are required

    + Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations



    + Show proficiency in lower tier responsibilities

    + Perform operating system and application package upgrades, installations, and reconfiguration in support of development and production services

    + Identify opportunities for process, systems, and application improvements

    + Work as a member of a team in Windows environments providing technical support for client workstations and related technology devices

    + Provide expert technical knowledge and advice, including installation, testing, modification, and evaluation of new software, monitoring, and support of systems

    + Recommend and implement appropriate changes to increase system security

    + Configures, installs, and supports desktop computers, laptop computers, handheld devices, monitors, portable data storage devices, and other general peripherals.

    + Provide enhanced desktop and end-user support service to VIP customers.

    + Desktop support experience with iOS phone and tablet devices.

    + Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

    + Connect and configure IT devices to use computer networks.

    + Diagnose hardware and software failures communicate the remediation plans to users and provides status updates.

    + Provide software support for users (as identified by the task), including advanced software operations.

    + Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management via SCCM or Microsoft InTune.

    + Provide virtual assistance sessions.

    + Recommend hardware selections for end user computing.

    + Adapt to various types of situations, clients, and tools.

    + Use an IT ticketing system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

    + Track and update the movement of all IT assets (laptops, desktops, printers, etc.)

    + Maintain a professional attitude and appearance, while always providing excellent customer service, including maintaining a good work ethic and assisting other analysts when needed.

    + Participate in troubleshooting of issues with the drive towards root cause identification.

    + Serve as mentor and coach to lower tier personnel

    + Collaborate and team with others on a variety of technology and technology support projects

    + Provide excellent customer service. Maintain a pleasant and helpful manner; listen patiently when people are upset on the phone, email, or in person.

    + Act as customer problem solver, maintaining a constructive and positive attitude.

    + Create end-user and departmental documentation


    + Intermediate knowledge of local & wide area network (LAN and WAN) systems

    + Apple systems and products (iOS/macOS) experience a plus

    + Help Desk Institute (HDI)

    + CompTIA A+CompTIA Network+CompTIA Security+

    + + Microsoft Certified Desktop Support Technician

    + ITIL Foundation

    Additional Duties and Responsibilities

    + Maintain current awareness and expertise on available desktop operating systems, applications, services, and methods

    + Visit vendors to observe demonstration of systems software as requested and report findings to supervisor

    + Identify and attend relevant training and education

    + Available via cell phone for business communications

    + Drive to multiple company locations to perform duties

    + Perform other duties as assigned by supervisor or manager

    + Perform duties during weekends, holidays, late or early shifts as needed

    Patient-Centered Medical Home (PCMH)

    All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

    Adherence to Compliance and Code of Conduct

    All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.


    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

    In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

    Employment Type

    Full Time

  • ITS Desktop Support - Administrative Assistant
    Grand Canyon Education    Phoenix, AZ 85067
     Posted 12 days    

    ITS Desktop Support - Administrative Assistant

    Click Here to

    Apply Online

    Job Description

    Job Title: ITS Desktop Support - Administrative Assistant (NFWS)

    Purpose within the Organization:

    The purpose of this position is to support the IT Department with administrative and basic project responsibilities.

    Please include a resume and class schedule with your application.

    Responsibilities Related to Purpose:

    Combination of In-Person and Work from Dorm/Home Tasks

    + Support IT teams with various tasks, projects, and reports.

    + Provide customer service to employees and direct to the proper individual(s).

    + Assist with building management; organization, cleanliness, incoming/outgoing mail distribution, submitting tickets for repairs, etc.

    + Maintain department office inventory and order supplies.

    + Submit software orders through Financial Management System.

    + Submit monthly expense reports.

    + Assist Cell Phone Admin with weekly and monthly tasks.

    + Coordinate and assist with department events.

    + Schedule conference rooms, meetings, and interviews.

    + Perform other related duties as assigned.


    + Customer service focused individual.

    + Detail-oriented & self-motivated.

    + Willingness to take initiative.

    + Strong written and verbal communication.

    + Proficient in Microsoft Office Suite.

    + Comfortable working in a professional, fast-paced environment leadership and staff.

    + Available to work during breaks (team members alternate based on availability/business need).

    + Must be available to work during Summer break.

    + Able to work 15-20 hours per week during Spring/Fall semesters.


    Grand Canyon University is committed to a student first policy.

    Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

    + Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.

    + Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.

    + Maintain good financial and academic (SAP) standing with the University.

    You may be subject to termination if you fall below the minimum requirements.

    Physical Requirements:

    + Sitting: 3-4 hours a day

    + Standing: 1-2 hour a day

    + Walking: 1/2 hour a day

    + Lifting: Rarely

    + Carrying: Occasionally

    + Pushing: Rarely

    + Bending: Occasionally

    + Squatting: Rarely

    + Kneeling: Rarely

    + Climbing: Never

    + Reaching: Occasionally

    + Grasping: Rarely

    + Fine Eye to Hand Coordination: Frequently

    + Driving: Occasionally

    + Work Environment: Office building on site on Main Campus (Building 25), 27th Ave. Office Complex, and occasionally working from Dorm/Home. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.

    Pay Rate: Minimum Wage

    Anticipated End Date: June 30, 2025

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/ITS-Desktop-Support---Administrative-Assistant\_R000052713)

    Click Here to

    Apply Online

    Employment Type

    Full Time

  • Desktop Support Linux Technician in Tucson, Arizona
    Virtual Service Operations    Tucson, AZ 85702
     Posted 17 days    

    Desktop Support Linux Technician in Tucson, Arizona

    Tucson, AZ (http://maps.google.com/maps?q=Tucson+AZ)


    Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!


    Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Tucson, Arizona. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

    + Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment

    + Desktop Support Administration

    + Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.

    + Provide local touch-labor services including end-user device installation, troubleshooting, and repair.

    + IMAC – PC Install, Moves, Adds and Changes

    + Image Loads

    + Asset Recovery

    + Asset tagging

    + Printer Support

    + Client Center (Tech Bar) Support

    + IT Service Management Updates

    + Support Security with Security incidents (Spillage events)

    + Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned


    + Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

    + Experienced with Linux OS (RedHat v8 preferred)

    + Experienced with Microsoft Windows

    + Experience with software installations on local machines

    + Knowledge of computer software, operating systems, hardware and networking

    + Audio Visual Experience

    + Knowledge of PC Imaging

    + Experience with change management and incident management

    + Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

    + Excellent verbal and written communication skills

    + Good problem-solving and critical thinking skills

    + Able to work in a team as well as independently

    + Experienced in providing professional and courteous customer service

    + Ability to lift 50lbs

    Preferred Qualifications:

    + Certified Dell Technician

    + Certified CompTIA A+ or Network+

    + MCSA Certification

    + Windows Certification

    + Linux Certified

    + Expertise in Inventory Control


    + Must be within driving distance of Tucson, Arizona and willing to work onsite

    + Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

    What is Important to Us:

    + You are an excellent communicator in writing and speaking.

    + You have the ability to work independently but also value teamwork.

    + Your problem-solving skills are excellent.

    + You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.

    + You seek a community of virtue-centered co-workers and clients.

    What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

    More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website athttps://vso-inc.com/careers

    Salary Description

    $20.00/hr - $30.00/hr

    Employment Type

    Full Time

  • Information Technology Specialist (APPSW/DATAMGT)
    U.S. Army Training and Doctrine Command    Fort Huachuca, AZ 85670
     Posted 23 days    

    Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Provide Knowledge Management technical support, programming, and innovative solutions for all training courses offered. Responsibilities Provide application and database administration, installation, cyber tools implementation, cyberspace investigations, damage assessments, network monitoring. Assist other cyber workforce personnel. HT-JCOE application and database administrator. Serve as Application Software and Data Management Assistant Administrator. Assist with the design, documentation, development, modification, testing, installation, implementation and support of new and existing applications software for student management and the delivery of instructional and training services. Serve as Data Management Assistant Architect; responsible for planning, development, implementation and administration of systems for the acquisition, storage and retrieval of data. Specialized areas include the following: database design and management, information retrieval, configuration management, and distributed product processing, decision support systems. Respond to application issues through Customer Support. Receive, track and respond to troubleshoot application issues to correct design problems or, modify the hierarchal and/or file structure(s). Develop, implement, and troubleshoot database structures to facilitate curriculum design and course execution, development and maintenance of workflows, and support functions. Provide continuous technical support and respond to the individual requirements of Course Training Specialist, as well as the team of Instruction Systems Specialists and the Training Technology Team. Process status reports on a regular basis and maintains library database and digital master archive. Design, develop, and implement command unique reports which require knowledge of the data system, various LMS and information management databases. Receive and respond to trouble reports from systems and applications software users. Troubleshoot application design, logic, code and tests, debug systems, and resolve problems using available resources. Develop, implement, and troubleshoot database structures and related code designed to facilitate curriculum design and course execution, development and maintenance of workflows, and support functions. Investigate, analyze, and respond to cyber incidents within the network environment or enclave. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, applicants must have one year or more of specialized experience that demonstrates a practical knowledge of application administration and database management functions as demonstrated by performance of all of the following: 1. Conducting student and learning management systems administration functions; 2. Providing technical support and troubleshooting issues of the application system; 3. Developing, implementing and troubleshooting databases; and, 4. Preventing, managing, and responding to information systems security incidents.. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GG/GS-09). Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and, (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. OR Substitution of Education for Experience: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Management Information Systems; Computer Engineering; Computer Science; Computer Programming and Software Engineering. (Note: You must submit a copy of your transcripts for verification purposes.) You will be evaluated on the basis of your level of competency in the following areas: Computer Languages Cybersecurity Database Management Systems Information Technology Architecture System Administration Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 34 Information Technology Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Recruitment and/or Relocation Incentives may be authorized.

    Employment Type

    Full Time

  • Level 2 Desktop Support Technician (TERM)
    MUFG    Tempe, AZ 85282
     Posted 23 days    

    **Do you want your voice heard and your actions to count?**

    Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

    With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

    Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

    The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

    Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performance culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.


    Provide IT support to multiple sites in a territory or geographic region. Resolve incidents with PC, LAN/WAN, cloud, O365, server, hardware, software, and applications within the organization’s computing environment. This position ranges from mid to senior level technician for all aspects of the job.


    + Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.

    + Administer, support, and deploy hybrid & cloud-based end user computing instances through Intune Admin Center, Azure Portal, and MS Entra ID.

    + Responsible for critical work and/or complex projects performed within a broader technical and business context.

    + Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software, iOS, Android, and other products to deliver optimal performance.

    + Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA.

    + Provide technical advice, guidance, and training to end-user base.

    + Follow the Change, Release, Incident, and Problem Management policies.

    + Analyze and troubleshoot complex incidents.

    + Evaluate and implement solutions utilizing best practices.

    + Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.

    + Collaborate with technology teams and business unit associates to ensure efficient operation of the organization’s computing environment.


    + Requires technical knowledge and understanding of all the position requirements. Functions include but are not limited to supporting Windows OS, MS Office/O365, Intune, Azure, Entra ID, MS Intune Manager, end user computing systems, hardware, software, application, MDF/IDF, VoIP, network, LAN, WAN, server, mobility, VDI and AVD.

    + Experience in troubleshooting, installation, system maintenance, incident management, change management, customer service and support.

    + Typically possesses a minimum of 3 to 5 years of relevant work experience.

    + Bachelor's Degree preferred or equivalent combination of education, training, and work experience.

    The typical base pay range for this role is between $70K - $95K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

    MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

    We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

    At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

    **Our Culture Principles**

    + Client Centric

    + People Focused

    + Listen Up. Speak Up.

    + Innovate & Simplify

    + Own & Execute

    Employment Type

    Full Time

  • Desktop Support
    Modern Industries    Phoenix, AZ 85067
     Posted 29 days    

    Essential Duties:

    + Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

    + Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from staff.

    + Trains and orients staff on use of hardware and software.

    + Recommends and / or performs upgrades on systems to ensure longevity.

    + Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

    + Assesses functional needs to determine specifications for purchases.

    + Tests alternative pathways until you resolve an issue.

    + Directs unresolved issues to the next level of support personnel.

    + Follows up with clients to ensure their systems are functional.

    + Updates tickets and continuously coordinate necessary work.

    Key and Abilities:

    + Strong problem solving and communication skills.

    + Self-driven and highly motivated.

    + Ability to work in a team environment.

    + Excellent oral and written communication skills.

    + Excellent attention to detail.

    + Comprehensive understanding of endpoint operating systems, including Windows.

    + Willingness to work flexible hours – shift work required including weekend shift hours.

    + Must have high-energy work ethic and be available to work non-standard hours during peak season times.

    Education and Experience

    + 3 years of help desk or desktop support or similar IT experience

    + Experience with Tier II phone support

    + High expertise with troubleshooting Windows, Operating Systems

    + Hardware: Laptops, Desktops, iPhone

    Employment Type

    Full Time

  • Desktop Support Analyst
    Insight Global    Scottsdale, AZ 85258
     Posted 29 days    

    Job Description

    We are seeking a skilled Desktop Support Analyst to join our team. The ideal candidate will have experience in providing desktop support and ensuring a high level of customer satisfaction with systems and applications, preferably in the Mortgage industry. As a Desktop Support Analyst, you will be responsible for supporting end user devices including PC's, Macs, Printer/Scanners, mobile devices, and more. You will set up, troubleshoot, and maintain conference room technology support throughout the site. You will be responsible for deploying various software and related licenses as well as hardware and new PC/Mac deployments. This will be a fully onsite role.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    - 2+ Years of Experience within Desktop Support, Desktop Support Engineering, Desktop Support Analysis

    - Experience with Windows 10 is required

    - Experience with PC/Mac software installation, troubleshooting, and maintenance

    - Expertise troubleshooting PCs, Mac, Printer/Scanners, Mobile Devices, and more.

    - Experience with LAN/WAN/WLAN technologies and support. null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

    Employment Type

    Full Time

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