Desktop Publishers

The Desktop support intern will work 12-4 weeks, working 8-16 hours each week.

You would be a great fit if you have excelled in courses such as A+ or Computer & Information Technology or if you can demonstrate that you are particularly tech-savvy and Customer Service.

In this role, you will be responsible for Hardware and Software Installation and troubleshooting, Customer Service, Customer Training, Asset Imaging, Mobile Phones deployment and support, ITS tickets and projects.

You will also have the opportunity to Manage IT projects and tickets and a variable workload and build customer relationships.

You will be coached and mentored by Customer Care/management, and/or others on the team by collaborating with them on group projects.

What the successful applicant will bring to the internship:

-Strong Verbal and written communication skills
-Knowledge of Google Workspace, including Google Sites, Forms, Docs, Sheets, Slides, and Drive, Hardware and Software, Windows 10/11, Adobe and Microsoft Office, SCCM.
-Time management, organization, planning and problem-solving skills.
-Ability to troubleshoot and identify potential technical issues.

You will gain the following from this internship:

-Customer Support
-IT-related troubleshooting and resolution
-Time Management
-Understanding of the importance of employee connectedness and well-being in a virtual work environment.
-Collaboration with a diverse team of professionals.

Selective Preferences:

-Working towards a degree and strong desire to develop beyond the classroom.
-IT technical hardware and software, Customer Service, Self-motivated

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the Serves in the Network Technology Command as a team member on the application of Change Management policies and procedures. This position is located at Fort Huachuca, AZ. Responsibilities Works directly with staff to determine technical and functional ramifications associated with implementation of IT aspects of Requests for Change (RFC) initiatives. Oversees, coordinates enterprise level Change Management processes allowing for the implementation of networks-based IT systems or capabilities that support unclassified and classified voice, data, and video, and ports, protocols, and services. Performs Quality Control and Quality Assurance on submissions of RFCs and Ports, Protocols, and Services (PPSM) during the review of change requests submitted to the Department of Defense Information Network-Army (DoDIN-A) portal site. Coordinates and leads meetings, technical working groups, and interactions between board members and requesting organization to determine technical and functional ramifications associated with implementation of IT aspects of RFC initiatives. Serves as a Contract Officer Representative for three to five small contracts providing supporting IT services for Force Protection, the Army’s interface with the Joint Regional Security Stack, and Army tactical satellite support request system. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. Basic Requirement for IT Specialist (PLCYPLN): Specialized and Other Experience: One year of specialized experience which includes three (3) or more of the following: Formulating strategic service design to enhance the networks and infrastructure that support Command, Control, Communications, Computer, and Intelligence (C4I) activities; Determining where problems exist in functional IT and telecommunications requirements to provide direction or advice on resolving problems on complex/controversial issues; Coordinating meetings between internal and external stakeholders to determine technical and functional ramifications of IT initiatives to networks-based IT systems; Acting as Contracting Officer's Representative (COR) to ensure accurate reporting to Contracting Officer. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Education Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. Appointment to this position does not confer competitive status. This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret eligibility with access to Sensitive Compartmented Information (SCI). This position requires you to submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is an Information Technology Management Career Field position. TERM: This announcement is for a Cyber Term position. Permanent employees who apply, are selected for, and ultimately accept this position will be converted to a Cyber Term appointment. Term positions in CES may be extended up to a maximum of five years. This position may be converted to permanent without further competition after completion of three years of continuous service in this position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Advance in Hire salary negotiations for those candidates who are new to Federal service may be authorized.

Description

Performs some or all the responsibilities of IT Support Computing Analyst II Provides advanced technical support to end-users including troubleshooting hardware and software issues diagnosing network problems and resolving connectivity issues Installs configures and maintains desktops laptops and mobile devices while keeping them uptdate and secure Assists in managing software installations updates and licenses and troubleshoots software problems Monitors troubleshoots maintains and optimizes the campus network to ensure connectivity Conducts hardware maintenance repairs upgrades and diagnose/replace faulty components Trains and guides faculty staff and students in using technology resources effectively and securely Maintains records and documentation of hardware and software inventory user requests and issue resolutions Collaborates with other IT teams to implement and support institution wide IT projects such as system upgrades and new technology initiatives Assist in maintaining the security of IT systems and data including implementing security policies antivirus software and user access controls Stays up to date with technology trends and evaluates new technologies and solutions that may benefit the institution

Description:

• Provide technical support to active faculty/staff/designated campus colleagues to address information technology issues with applications, hardware, and the network.

• Recommends system modifications to reduce user problems.

• Manage/administer organization units (OUs) through Active Directory for supported units.

• Management/support of the O365 environment for supported units.

• User management using Grouper.

• Acts as liaison between users and other technical units.

• Coordinates configuration/installation and general troubleshooting of applications and software.

• Provide user administration & permissions for enterprise systems.

• Additional duties as assigned.

Skills

Desktop, Windows 10, Support, Troubleshooting, Active directory, Customer service, Office 365, Mac, ios, documentation process, ticketing system, Technical support, Hardware, Printers, Service desk, Servicenow

Additional Skills & Qualifications

Minimum Qualifications:

• Bachelor's degree AND 3 years of relevant professional experience required including at least 1 year in a customer service role.

• OR Associate’s degree in Management Information Systems, Computer Information Technology or related field AND 5 years of relevant professional experience required including at least 1 year in a customer service role.

• OR Any equivalent combination of experience, training and/or education.

Preferred Qualifications:

• Experience in a customer service environment with an emphasis in resolving computer and other technology problems.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tucson,AZ.

Application Deadline

This position is anticipated to close on Feb 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Essential Duties:

+ Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

+ Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from staff.

+ Trains and orients staff on use of hardware and software.

+ Recommends and / or performs upgrades on systems to ensure longevity.

+ Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

+ Assesses functional needs to determine specifications for purchases.

+ Tests alternative pathways until you resolve an issue.

+ Directs unresolved issues to the next level of support personnel.

+ Follows up with clients to ensure their systems are functional.

+ Updates tickets and continuously coordinate necessary work.

Key and Abilities:

+ Strong problem solving and communication skills.

+ Self-driven and highly motivated.

+ Ability to work in a team environment.

+ Excellent oral and written communication skills.

+ Excellent attention to detail.

+ Comprehensive understanding of endpoint operating systems, including Windows.

+ Willingness to work flexible hours – shift work required including weekend shift hours.

+ Must have high-energy work ethic and be available to work non-standard hours during peak season times.

Education and Experience

+ 3 years of help desk or desktop support or similar IT experience

+ Experience with Tier II phone support

+ High expertise with troubleshooting Windows, Operating Systems

+ Hardware: Laptops, Desktops, iPhone

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the US Army NETCOM Headquarters, serving as a Senior Information Technology Specialist and Subject Matter Expert (SME) for Department of Defense Information Network - Army. Responsibilities Serve as a Senior Information Technology Specialist and Subject Matter Expert (SME) for Department of Defense Information Network-Army (DoDIN-A) enterprise network/systems management and services systems. Develop objectives in concert with management and provide technical advice and assistance for ARCYBER/NETCOM mission within the NETCOM Operational Engineering Division Serve as a technical expert to deploy new and/or modernized IT capability and services and ensure assigned IT platforms are in compliance with higher authority policies and guidelines. Provide network/systems administration, technical engineering planning, analysis, development, implementation, integration, sustainment, and security of assigned IT systems Resolve difficult and controversial technical issues as related to the development, design, standardization, sustainment, securing, and integration of existing and new enterprise system/ and network capabilities Requirements Conditions of Employment Qualifications Who May Apply: US Citizens Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. This position is in the Professional Work Category at the Full Performance Level within the CES Occupational Structure. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by providing network/systems administration, technical engineering planning, analysis, development, implementation, integration, sustainment, and management of Enterprise Information Technology (IT) systems used to enable and secure capabilities and services; developing technical solutions and supporting development of project implementation plans and schedules that consider and amplify systems architecture, interoperability, integration, networking, performance, and overall end-to-end compatibility; and integrating emerging technologies to optimize available enterprise capabilities at an enterprise level. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance with access to Sensitive Compartmented Information (SCI). This position requires you to submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Digital Technology Career Field position. This position is in the Professional Work Category at the Senior Performance Level within the CES Occupational Structure. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Student Loan Repayment, Advance in Hire, Recruitment, Retention and/or Relocation incentives may be authorized if it is determined to be in the best interest of the Government. Incumbent is required to submit a Financial Disclosure Statement, OGE-450, (5CFR Part 2634, Subpart I USOGE, 6/08). Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7-R, Joint Ethics Regulation, dated 23 March 2006. Must be able to obtain (within 6 months of appointment) and maintain the proper and current Information Assurance certification to perform Information Assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program and Army Best Business Practice 05-PRM-0002, Information Assurance (IA) Training and Certification. The incumbent performs under the direct supervision of an appropriately certified individual until qualifications are obtained. Incumbents not meeting training and certification IAW DoD 8570.01-M may be reassigned to other duties, or released; consistent with applicable law. This position is classified as an IAT Level III and IASAE level II position. Advance in Hire, Student Loan Repayment, Recruitment, Retention, and/or Relocation incentives may be authorized if it is determined to be in the best interest of the Government

IT Desktop Support Technician

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IT Desktop Support Technician

Salary

$22.35 - $33.98 Hourly

Location

City Hall, AZ

Job Type

Full-Time

Job Number

202500014

Department

Information Technology

Opening Date

02/11/2025

Closing Date

3/11/2025 11:59 PM Arizona

FLSA

Non-Exempt

+ Description

+ Benefits

General Summary

Class Specifications | IT Desktop Support Technician | Class Spec Details (https://www.governmentjobs.com/careers/cityofmaricopaaz/classspecs/1237368?keywords=desktop&pagetype=classSpecifications)

Essential Duties & Responsibilities

Minimum and Preferred Entrance Qualifications

At the City of Maricopa, you will enjoy premier benefits such as:

+ A 4 Day Work Week

+ Paid Vacation Leave starting at 88 hours

+ 120 Hours of Paid Sick Leave

+ 9 Paid Holidays to include Winter Break or Floating Holidays

+ Affordable Medical Plans starting at Zero Employee Premium Costs

+ Affordable Dental & Vision Plans starting at Zero Employee Premium Costs

+ Telehealth through 98point6

+ Multiple Retirement Plans with Employer Contributions

+ 457 Retirement Plan with up to a 2% contribution match after 1 year of service.

+ Qualified Employer for the Department of Education's Public Service Loan Forgiveness Program

+ Tuition Reimbursement up to $5,250.00 a year.

+ Employer Paid Term Life and AD&D Insurance

+ Short Term Disability

+ Flexible Spending Account & Health Savings Account

+ Free Employee Membership to Copper Sky Multigenerational Center

+ Wellness Program Incentives up to $1,200.00 a year.

+ Employee Assistance Program up to 6 counseling sessions at no cost.

+ Voluntary Benefits such as: Life Insurance, AETNA Supplemental Plans, Legal Shield, and ID Protection.

Employer

City of Maricopa

Address

39700 West Civic Center Plaza

Maricopa, Arizona, 85138

Phone

520-316-6805

Website
http://www.maricopa-az.gov

Apply

Please verify your email addressVerify Email

Job Description

An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 8 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-20 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

5+ years of experience working in a Desktop Support Role preferably in an enterprise environment

SME with Windows 10 and Windows 11

Experience working off a ticketing system

Experience with Mobile Device Management (MDM) preferably with InTune

Strong customer service skills

Experience with Active Directory

Experience with SCCM

Office 365 experience VOIP Experience

Telecom experience with Avaya

Azure experience

Experience with Duo for 2 factor authentication

Experience with Cisco AnyConnect (VPN) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Akkodis is seeking a Help Desk Support for a Contract job with a client in Chandler, AZ(Hybrid role). Ideally looking for applicants with a solid background in the financial services industry.

Pay Range: $18 - $20/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities:

Requires 3-5 years of experience

Excellent Client Care / Customer Service skills.

Work well as a team and build relationships to the global partners.

Excellent organizational skills, with the ability to prioritize workload.

Ability to multitask and maintain focus on all areas of responsibility concurrently.

Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.

Able to work in a fast-paced environment.

Desired Skills:

Technology Call Center and or Customer Service experience.

Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.

Hardware Support - Windows 10/11,

Software - MS Office suite, Office 365, SharePoint, Skype

Network - Citrix, VPN, Cisco AnyConnect

ITSM Remedy (not essential)

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Shesh Singh at 610-206-0459 or [email protected]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary commuter benefits, and a 401 (k) plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttps://www.akkodis.com/en/privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinanc

Summary About the position: This position will be assigned to the Resource Management Office on Luke AFB. This is a Full-Time position with benefits. Responsibilities The primary purpose is to assist the 56 Force Support Squadron in the Information Technology office. Can act as the supervisor when the current supervisor is on extended leave or TDY. Provides desktop and central/network administration and support for the unit or facility's functional network systems and desktop office computers that connect to the LAN (local area network) or WAN (wide area network) systems. Provides limited technical support for commercial off-the shelf (COTS) applications and/or related business systems. Performs routine and advanced installation and configuration of the desktop workstation hardware and software required to support unit or facility operations. Provides desktop customer support for all workstation and peripherals connected to the FSS Commercial Network. This LAN/WAN is referred to as the FSS Commercial Network. Resolves partial system failures (software or hardware-related) by providing for revised application of system components, which involves working through or around the problems with reduced capacity and readjusting the system until full operating efficiencies are attained. Coordinates LAN installation, configuration, maintenance and troubleshooting and fine tunes components as necessary to include servers, switches and routers in order to achieve PCI (Payment Card Industry) and PII (Personally Identifiable Information) security compliance. Installs, configures and maintains network and application server, hardware network operation system, software and peripheral network equipment (scanner, printers, etc.). Executes downward directed computer and software upgrades. Uses established industry recognized troubleshooting techniques to identify and promptly resolve network related problems. Performs preventive maintenance inspections (PM l's) as required. Coordinates and schedules repairs with appropriate vendors for equipment under warranty. Identifies and reports aging hardware for refreshment in assigned areas. May be required, where applicable, to function as the Unit or Facility Client Support Technician for desktop systems that operate on the .MIL network. May be required to execute Client Support Technician (CST) or Information Assurance (IAO) notices and orders and initiate the directed actions as appropriate for the .Mil network. Maintains accountability of APF or NAF information system assets that are assigned to the Unit or Facility. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12676537 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/05/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Five (5) years specialized experience in information technology. Familiar with the terminology and principles utilized in IT disciplines or subject related fields. Knowledge will be deemed equivalent to that which is acquired through a four (4) year college curriculum or Comp TIA IT certifications for A+, Network+ and/or Security+. Must be proficient in Microsoft operating systems software, have working knowledge of commercial point-of-sale systems, and network administration. Skills in troubleshooting and resolving problems with information systems is required. A+, Network+, or Security+ certifications are considered preferred but not required for position candidacy. The incumbent must achieve the appropriate Security+ certification required by IA W DoD &570 within 6 months of hire You will be evaluated on the basis of your level of competency in the following areas: IT Experience IT Terminology Microsoft Software Network Security Security+ Certification Troubleshooting Ability Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is not included in a bargaining unit. Union Name AFGE and Local or Chapter Number 1543.

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located in Fort Huachuca, Arizona. Serving as a Staff Information Technology Management Specialist with responsibility for supporting the NETCOM organization. Responsibilities Serve as a Staff Information Technology Management Specialist with responsibility for NETCOM signal support project planning, and staff oversight of project execution. Serve in the capacity of NETCOM G3/5’s primary project officer and Subject Matter Expert (SME) on specific development efforts supporting warfighter operations. Develop technical solutions that consider and amplify systems architecture and overall end-to-end compatibility. Make recommendations for planning concepts, doctrine, and management of various IT capabilities in support of NETCOM, HQDA. Serve as technical expert on assigned projects which may include Risk Management Framework (RMF), and current implementation status'. Provide guidance to NETCOM G4 Acquisition Center of Excellence (ACE) when building or reviewing Performance Work Statements. Review architectural and technical configurations based on current and future technologies to ensure interoperability with existing networks. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. This position is in the Professional Work Category at the Senior Performance Level within the CES Occupational Structure. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Basic Requirement for an IT Specialist (Policy and Plans): Specialized and other experience: Applicant must have one year of directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills, and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Qualifying experience would be demonstrated by preparing or implementing project plans, technical reports or requirement packages to ensure effective evolution of assigned projects; developing technical solutions for systems architecture, interoperability, networking or end-to-end compatibility to meet current and future organizational needs; or developing cost and systems analysis to ensure appropriate consideration of personnel, logistics, funding, implementation and sustainment requirements. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance with access to Sensitive Compartmented Information (SCI). This position requires you to submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Digital Technology Career Field position. This position is in the Professional Work Category at the Senior Performance Level within the CES Occupational Structure. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Student Loan Repayment, Advance in Hire, Recruitment, Retention and/or Relocation incentives may be authorized if it is determined to be in the best interest of the Government. CES Probationary Period: Appointment to this position is subject to a three year probationary period unless the appointee has previously met the requirements as described in DoDI 1400.25 V3005, Cyber Excepted Service, Employment and Placement. While serving a probationary period the incumbent can be terminated with limited appeal rights. Cyber Excepted Service (CES) Position: This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Appointment to this position does not confer competitive status. Prior to appointment applicants are required to sign a statement indicating they understand the conditions of employment or assignment to the position and acknowledge the consequences of failing to meet and maintain those required conditions. Incumbent is required to submit a Financial Disclosure Statement, OGE-450, (5CFR Part 2634, Subpart I USOGE, 6/08). Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7-R, Joint Ethics Regulation, dated 23 March 2006.