Desktop Publishers

Information Technology - Specialist Belaire Mechanical

Phoenix, AZ, USAReq #1661

Wednesday, July 24, 2024

**Bel-Aire Mechanical, a Legence company**

For over 35 years, Bel-Aire Mechanical (https://belairemechanical.com/) has been recognized as a market leader in providing expert mechanical and plumbing services. Centrally located in Phoenix, Arizona, Bel-Aire is known for significant expertise in utilizing innovative technology to support their clients through the whole project life cycle. Today, Bel-Aire employs over 400 professionals focused on designing, building, and servicing complex systems for mission-critical buildings.

**JOB SUMMARY:** The IT Support Specialist is responsible for supporting Bel-Aire Mechanical’s users as well as contributing to projects, items and tasks assigned to them, both independently and as a member of the IT group. This includes meeting Bel-Aire’s users’ requirements as well as the support and maintenance of existing systems and contributions to new technical solutions.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

_Technical Support and System Vendor Management_

+ Setup and configure laptops, workstations, and mobile devices (Local AD, Azure, Intune)

+ Create, update, inventory and troubleshoot (both in-person and remotely) approximately 2000 devices to include servers, network hardware, desktop computers, laptops, Apple mobile devices and printers.

+ Collaborate with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.

+ Provide first-level support to customer service requests.

+ Assisting with network administration tasks

+ Installing new hardware and software components

+ Escalate complex support requests to relevant IT staff for resolutions.

+ Report system downtime and performance issues to Manager.

+ Work in compliance with department safety and quality standards.

+ Recommend process improvements to ensure system reliability, scalability, security, integrity, and performance.

+ Handle customer support calls in a timely and accurate manner.

**ESSENTIAL EXPERIENCE, COMPETENCIES and EDUCATION:**

**_Minimum Qualifications_**

+ 3+ years’ experience within the information technology field, including but not limited to PC and mobile device support.

+ You should have in-depth knowledge of various computer hardware and software technologies.

+ Experience with the following Technologies:

+ Desktops, workstations, Laptops, Servers, Networks and Apple Mobile devices

+ Microsoft Active Directory, Azure Active Directory, O365, Teams, Office, Exchange Online, Sharepoint

+ Autodesk AutoCAD, REVIT, NavisWorks, BIM Collaborate Pro, Bluebeam (installation and support)

+ Apple Tablets and Phones (setup and configuration in an enterprise environment)

+ Knowledge of WordPress is helpful.

**_Additional Optional Qualifications_**

+ Excellent problem solving & critical thinking skills.

+ Attention to detail.

+ Efficient troubleshooting

+ Strong analytical, diagnostic, and problem-solving skills.

+ Protects operations by keeping information confidential.

+ Excellent communication skills, both written and verbal.

+ Experience with the following Technologies preferred:

+ Windows

+ Application Support and Troubleshooting

+ Mobile device MDM setup, configuration, implementation, and management

+ User setup and management in Active Directory and Azure Active Directory

+ Service Now platform

**Health and Welfare Benefits**

+ Health and Welfare

+ Medical

+ Dental

+ Vision

+ Prescription drug

+ Employee assistance program

**Personal Benefits**

+ Paid vacation

+ Company-paid holidays

+ Sick leave

+ Bereavement leave

+ Jury duty

**Financial Benefits**

+ 401(k) retirement savings plan

+ AD&D insurance

+ Life insurance

**About Legence**

Legence, a Blackstone portfolio company, is an Energy Transition Accelerator™ that provides advisory services and implementation focused on financing, designing, building, and servicing complex systems in mission-critical and high performance facilities. With five decades of expertise in the built environment, Legence has a proven track record of reducing carbon emissions, implementing renewables, lowering utility costs through efficiency consumption, and making systems run better at unmatched speed and scale. To learn more about Legence and its services, visit https://www.wearelegence.com/ .

**Contingent Employment Statement**

Offers of employment for this role may be contingent upon successfully passing a background check and/or drug screen. Execution of screens will vary based on role requirements and Company policy. All background checks and drug screens will be done in accordance with applicable federal, state, or local law.

**Equal Employment Opportunity Employer**

Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.

EEO is the Law (https://www.eeoc.gov/employers/eeo-law-poster)

**Reasonable Accommodations**

If you require assistance applying online, email [email protected] . Please include a description of the specific accommodations you are requesting as well as the job title and requisition number of the position for which you are applying. If you are selected for an interview, please notify your recruiter of your accommodation needs. All efforts to provide reasonable accommodations will be made.

**To all recruitment agencies**

**Legence and its affiliate companies do not accept unsolicited agency resumes. Do not forward resumes to our career’s alias or employees of Legence and/or its affiliate companies. Legence and/or its affiliate companies are not responsible for any fees related to unsolicited resumes. Any third-party recruiting agreements for Legence and its affiliate companies may only be executed by Legence Holdings LLC’s CHRO or Director of Talent Acquisition, without exception. All others are done without proper authorization and will not be honored. We will not be responsible for any fees under any third-party recruiting agreement not executed by said authority.**

**Pay Transparency Nondiscrimination Provision**

Legence and its affiliate companies will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

**Other details**

+ Pay TypeHourly

Apply Now

+ Phoenix, AZ, USA

**Description**

NSF’s NOIRLab is the preeminent US national center for ground-based, nighttime optical and infrared astronomy. The mission of NOIRLab is to enable breakthrough discoveries in astrophysics by developing and operating state-of-the-art ground-based observatories and providing data products and services for a diverse and inclusive community. NOIRLab operates as a matrix organization, providing services across a range of programs: Gemini, Rubin, MSO (CTIO and KPNO), and CSDC; with approximately 400 employees at facilities in three geographic locations: Arizona, Hawai’i, and Chile.

We are seeking a Computer Specialist Consultant for the IT Operations (ITOps) group to coordinate and support activities necessary for NOIRLab’s IT Operations and data centers and their use by NOIRLab staff, visiting scientists, and collaborators. This is a regular, part time position (approximately 20 hours per week), expected to last twelve months. The position is located in Tucson, Arizona, and is eligible for a remote work schedule.

**Essential Functions:**

+ Administers all staff, visitor, collaborator, and student user accounts at NOIRLab, including email group management.

+ UNIX-based computers and servers: Includes adding/removing user accounts; facilitating user access for department workshops, maintaining/updating records authorizing visitor/student accounts.

+ Provides user assistance to NOIRLab staff and visitors: Involves handling user requests, acting as front-line interface to users, fielding questions and dispatching problems to appropriate IT Operations staff; provides assistance during staff absences (routine system responsibilities).

+ Maintains IT Operations documentation: Includes designing, writing, editing, and proofreading

+ Assumes limited purchasing responsibilities to include making purchasing/contractual commitments of behalf of NOIRLab ITOps for software, and department supply requirements.

+ Supports the compilation of information from NOIRLab departments for yearly software contract expenses: Involves soliciting computer/accounting information from departments, submitting information to Accounting for appropriate billing.

+ Carries out daily administrative duties for the IT Operations department: Includes generating purchase requests, acting as office supply coordinator, visitor coordinator; assisting with travel/conference arrangements, and other travel-related activities.

**Other Functions:**

+ Other duties as assigned.

**Required Education/Experience/Skills/Abilities:**

+ 5 years relevant experience.

+ Basic System Administration experience in Unix-based operating systems

+ Working knowledge of Windows operating systems.

+ Basic programming knowledge of HTML, Unix shells and utilities.

+ Strong inter-personal, verbal, and written communication skills.

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

+ The employee is occasionally required to stand; walk; reach with hands and arms and stoop; kneel; crouch; or crawl.

+ The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

+ Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

+ Must possess - sufficient mobility, strength, or dexterity in both arms and hands and both legs to a) reach upward, sideways, downward to work with paper files; b) sufficient mobility and dexterity to utilize computer systems, fax machines, copiers, and other office machines.

+ Must possess – 1) ability to read and understand instructions, drawings, safety guides, and other written materials necessary to perform job; 2) sufficient visual capacity to perform the applicable functions without assistance of visual aids other than eye contacts or eye glasses; 3) sufficient spoken aural capacity to hear and understand instructions, warning bells, fire alarms, or shouted instructions without assistance of auditory aids other than a hearing aid; and 4) ability to impart information orally so that others understand and can respond appropriately

Preference will be given to qualified internal candidates and qualified Native Americans living on or near the Tohono O'odham reservation **.**

The position will remain open until it is filled.

+ Please submit a CV or resume, PDF files preferred. Please name any attachments with the following format: Lastname Docname.

+ Application documents that are not uploaded as part of the application may be sent to [email protected] .

+ Please enter 3 professional references in your application (references will only be contacted later in the recruitment process).

Veterans, disabled individuals or wounded warriors needing assistance with the employment process should request assistance at [email protected]

The Association of Universities for Research in Astronomy (AURA) is a consortium of 47 US institutions and 3 international affiliates that operates world-class astronomical observatories for the National Science Foundation (https://www.nsf.gov/) and NASA (https://www.nasa.gov/) . AURA’s role is to establish, nurture, and promote public observatories and facilities that advance innovative astronomical research. In addition, AURA is deeply committed to public and educational outreach, and to diversity (https://www.aura-astronomy.org/diversity/) throughout the astronomical and scientific workforce. AURA carries out its role through its astronomical facilities.

AURA offers an excellent benefits package including paid time off and retirement plan contributions, competitive salary commensurate with experience, and a very attractive work environment. Details on benefits can be found at https://hr.aura-astronomy.org/employee-benefits-guide/

**As a recipient of U.S. Government funding, AURA is considered a government contractor and is subject to Equal Employment Opportunity and Affirmative Action regulations. As an Equal Opportunity and Affirmative Action Employer, AURA does not discriminate based on race, sex, color, age, religion, national origin, sexual orientation, gender identity/gender identity expression, lawful political affiliations, veteran status, disability, and/or any other legally protected status under applicable federal, state, and local equal opportunity laws. The statements below as well as the requests for self-identification are required pursuant to these regulations. We encourage your participation in meeting these federal reporting requirements which are included for protection and to assist us in our recordkeeping and reporting. Your responses are kept strictly confidential.**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the U.S. Army Network Enterprise Technology Command (NETCOM), Regional Cyber Center in Fort Huachuca, AZ. Responsibilities Serve as the Army Global Cyber Center (GCC), Global Operations Division, Current Operations (CUOPS) Branch Chief, supervising civilian and military employees engaged in 24x7 operations. Ensure the Global Cyber Center, Global Operations Center’s strategic plan, mission, vision, and values are communicated to the team and integrated into its strategies, goals, objectives, work plans and work products and services. Assist the Chief, Global Operations Division and Global Cyber Center Director, during contingencies and crises by maintaining situational awareness, directing, and synchronizing the operations activities. Represent the Global Cyber Center Director for maintaining situation awareness of overall requirements and objectives for managing network equipment, systems, and information needed for meeting current and future operational needs. Attend conferences, meetings, and working groups with major commands and theaters presenting the Network Enterprise Technology Command (NETCOM) position on operational subjects, projects, and missions. Address technical and operational issues from all external headquarters (HQs) elements, organizations, and agencies, managing assigned program execution, and defending resource planning requirements. Provide overall technical monitoring, action, and coordination of cyberspace Department of Defense information network (DoDIN) Army functions. Ensure the complete and comprehensive health and security posture of networks/operations for Army cyber defense and technical operations. Requirements Conditions of Employment Qualifications This position is in the Supervision/Management Category at the Senior Work Level within the CES Occupational Structure. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) Employee Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify based on your experience, your resume must describe one-year specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by managing an organization's network and enterprise by applying information technology and related disciplines such as, operational goals, risk management framework, life cycle plans, user requirements, software security, usability threats, and emerging technologies; providing leadership and/or program oversight to an organization through the identification of cyber workforce planning, best practices, and lessons learned; supporting organizational cyber activities utilizing national and international laws, regulations, polices, plans, standards, and ethics; and engaging with senior leaders and staff through meetings, briefings, and reports to inform, instruct, and persuade in support of the mission. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top-Secret security clearance. This position requires you to submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Digital Technology Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Relocation incentive may be authorized. Recruitment incentive may be authoried.

Summary The purpose of this position is to perform Information Technology services for the Peach Springs Health Center including the Supai Health Station in Supai, Arizona. This position is located in Peach Springs, Arizona under the general supervision of the Administrative Officer, PSHC, and technical oversight from the Chief Information Officer. Responsibilities Provides Information System support for the Peach Springs Health Center and the Supai Health Station. Assists with the training of staff in the technical procedures required to operate and maintain functional I.T. systems (e.g. RPMS, EHR). Install, test, maintain and upgrade network operating systems hardware and software as required. Resolve hardware/software interface and interoperability problems. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary period ESEP appointees typically serve a two year probationary period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Schedule: Monday to Friday, 40 hours work week You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-2210-9: Your resume must demonstrate one year of full-time specialized experience comparable in difficulty and responsibility to the GS-07 grade level that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: knowledge and ability to apply customer service and customer support principles and methods; knowledge and ability to install, configure, upgrade and troubleshoot any hardware and software components; present formal and informal training and assistance to customers; knowledge of CACHE, Windows operating systems to include server editions, Microsoft Office applications, Active Directory, Exchange, Mumps and other programming environments; knowledge of LAN/WAN (Local Area Network/Wide Area Network) standards and equipment sufficient to install, configure and troubleshoot LAN and WAN components such as routers, switches and servers. OR Completed 2 years of graduate education from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts). OR Completed a master's or equivalent degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must submit copy of transcripts). OR Have a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-09 grade level (Must submit copy of transcripts). GS-2210-11: Your resume must demonstrate one year of full-time specialized experience comparable in difficulty and responsibility to the GS-09 grade level that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: work experience in a health care information technology environment, installing, configuring, upgrading, and troubleshooting hardware and software components; provide hardware and software support or training to customers; knowledge of Ensemble, Windows operating systems to include server editions, Microsoft Office applications, Active Directory, Exchange, MUMPS, and other programming environments. OR Completed 3 years of graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited in computer science, engineering, information science, information systems management, mathematics operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts). OR Completed a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must submit copy of transcripts). OR Have a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-09 grade level (Must submit copy of transcripts). Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. https://www.hhs.gov/about/agencies/asa/ohr/hr-library/990-1/index.html. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or Relocation Incentives or Permanent Change of Station may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a one (1) year service agreement. Failure to fulfill the service agreement will result in repayment of the incentive This position has promotion potential to the GS-11 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied. ~~~IHS - Operated Properties are tobacco free~~~

Position: Desktop Support Technician (onsite)

Location: Phoenix, AZ

Job Id: 2454

# of Openings: 1

Join us and grow your career with a certified Great Place to Work for the last eight years running. We are a team of Engineers, Architects, Surveyors and Scientists committed to making meaningful contributions to the world around us. Our quest for excellence goes beyond the ordinary; we seek extraordinary people who want to showcase their talents and join us in making a difference for our clients and communities. You will be part of a collaborative group that champions your career and passions, embraces challenges, understands the importance of work-life balance, and shares our commitment in making a positive impact through your work.

Farnsworth Group is seeking a Desktop Support Technician (onsite) in our Phoenix, AZ, office.

Job Activities:

+ Resolve helpdesk tickets for hardware and software issues

+ Assist staff with day-to-day IT issues

+ Provide employees with IT Orientation

+ Configure and image laptops utilizing System Center Configuration Manager (SCCM) and InTune

+ Assist with various IT projects as assigned

Specific Requirements include:

+ High School Diploma required, Associates Degree in IT or related field preferred

+ 3-6 years applicable IT experience

+ Ability to work self-sufficiently as part of a company-wide distributed team

+ CompTIA A+ Certification preferred

About Farnsworth Group

Farnsworth Group is an award winning, employee-owned engineering, architecture, and surveying firm with more than 500 employees located in nearly 30 offices nationwide. We are ranked among the nation’s top design firms with clients ranging from small communities to some of the world’s largest brands. Our success is the direct result of our talented people, unwavering passion, and exceptional performance. Together, we collaborate with clients to define what matters most to them and strive to move them forward with proven solutions. We do this by focusing on our mission that centers on championing our clients’ successes, advancing our communities, and embracing the challenges of a changing world.

A Great Place to Work Certified

For eight consecutive years, Farnsworth Group has earned the esteemed certification as a Great Place to Work; our employees are the reason why! Annually, our staff engages in a survey administered by the Great Place to Work organization that delves into employee perceptions about credibility, respect, pride, fairness, and camaraderie. Those results are benchmarked against the nation’s leading companies, and only those top performers gain the Great Place to Work certification. The invaluable insights from the survey have played a pivotal role in further shaping our work environment and fostering a culture to make Farnsworth Group an even greater place to work.

Featured benefits and perks include:

+ 401(k) with 100% Company Match up to 5%

+ Medical/Dental/Vision Insurance Plans

+ Flexible Spending and Health Savings Accounts

+ Short & Long-Term Disability

+ Maternity and Paternity Leave

+ Professional Development and Training

+ Mentoring Program

+ Paid Time Off

+ Wellness/Fitness Reimbursements

+ Pet Insurance Plan

Statement on Diversity and Inclusion:

Farnsworth Group is a collection of employees with unique backgrounds and perspectives that all come together to make us a better Company. It is our goal to recruit, hire, develop, retain, and promote a diverse group of people. Join us…and let’s make a difference, together.

For immediate consideration, please Apply Online by clicking on the "Apply for this Position" below.

Farnsworth Group, Inc. is proud to be a M/F Disabled and Veteran EEO/AA employer.

Salary Range:

Salary Range:
$18.00 - $23.00 USD hourly
As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The Service Desk Technician I, On-Site will work onsite and remotely to provide first line technical assistance to internal and external customers. The Service Desk Technician will assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems will be elevated to second line support groups for resolution as needed. The Service Desk Technician is responsible to ensure that effective resolutions are provided to customers.
QUALIFICATIONS:

Associates Degree in Computer Science or related field, Bachelors preferred, but not required.
Experience with technology, including hardware, software and systems support.
Demonstrated knowledge in information technology security. Knowledge in FERPA and CIPA is preferred, but not required.
Knowledge of ITSM and ITIL, preferred, but not required.
Experience with Service Desks or ticketing systems.
Experience troubleshooting and supporting customers. Remote support experience is preferred, but not required.
Valid Arizona Department of Public Safety (DPS) Fingerprint Clearance Card, required.
Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered.
DUTIES AND RESPONSIBILITIES:

Provide 1st level support for all Information Technology products and services via email, chat, zoom, phone or in person.
Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
Determine the most effective manner to resolve client technical issues.
Engage in research and in-depth troubleshooting to resolve technical issues.
Follow up on outstanding requests and ensure timely resolution.
Identify and organize tickets according to priority.
Escalate unresolved tickets to the next level support team.
Records required customer and problem information in the Incident tracking system.
Maintain tickets appropriate journal entries, and closes tickets with resolution entered upon completion of job.
Maintain user accounts for the onboarding process.
Works on Service Desk related projects as assigned by the supervisor.
Maintain hardware inventory at each site.
Assists in providing onsite support and maintaining site systems.
Additional duties may be assigned as necessary.
KNOWLEDGE, SKILLS AND ABILITIES

Excellent communication and organizational skills to work effectively with staff, teachers, students, parents, community, and vendors.
Background and/or experience with current and emerging informational, educational and media technologies.
Demonstrated knowledge of computer operations.
Demonstrated knowledge of Microsoft Office Suite, PC and Mac based platforms.
Demonstrated knowledge of imaging and management solutions such as SCCM, MDT, JAMF Pro, and G-suite Management Console.
Familiarity with networking concepts and ability to communicate them to another team for troubleshooting and resolution.
Ability to work with little to no supervision.
Ability to take initiative.
Demonstrated knowledge of audio/visual technology.
Ability to troubleshoot hardware-related issues and implement solutions.
Demonstrated knowledge in information technology security.
Demonstrated ability to work with confidential information.
Ability to articulate, represent professional demeanor and ability to take initiative.
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

LOCATION:

Immersion

TRAVEL:

Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.

This job description is subject to change at any time.

ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY

Information Technology Specialist l

Information Technology Department

Hiring Range: $29.50 to $36.87

FLSA Status: Non-Exempt

Pay Grade: 112

Full Pay Range: $29.50 to $44.25

Deadline to Apply: 07/25/2024

Benefits Summary:

Major Benefits for Full-Time Regular Employees:

Paid time off up to 20 days in first year of employment
10 paid holidays and 1 floating holiday per year
Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
Free family coverage for select medical and dental plans
Pension and long-term disability through Arizona State Retirement System, click here for more details
Supplemental benefits such as deferred compensation plans and additional life insurance
Position Summary:

Performs complex troubleshooting tasks supporting help desk operations or business applications.

Distinguishing Characteristics:

This position has no supervisory responsibilities. Under general supervision, this job class is expected to exercise judgment within guidelines in the disposition of daily activities.

Essential Duties:

Supports, implements, and maintains software applications and databases integral to City operations including public safety software applications for dispatch centers and public administration software for public works and community development
Provides technical assistance regarding new and modified programs and applications
Responds to user calls for assistance; maintains assistance request tickets within a work order tracking system
Meets with users on software issues and advancements
Imports and exports data
Tests programs, identifies problems, develops solutions, debugs programs, produces sample reports for users, and verifies user satisfaction
Sets up new computer systems and associated hardware (printers, scanners, etc.)
Supports and troubleshoots equipment used in the field
Installs, configures, and manages software applications
Performs hardware and software diagnostics
Perform physical plant maintenance including copper and fiber cable installation, termination, and testing as required
Reviews and updates documentation used by Information Technology (IT) Department staff
Assists with state and federal reporting as required
Provides training for end users as needed
Performs other duties as assigned
Qualifications:

Education and/or Experience:

Associate degree in computer science or related discipline preferred

Two (2) years of progressively responsible experience in computer science; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position.

Licensing, Certification, and Other Requirements:

Possess and maintain a valid Arizona driver's license

Employee Core Beliefs

City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are: Act with Integrity, Work as a Team, Have Personal Commitment and Loyalty, Solve Problems, Take Pride In Excellent Results, High Level of Productivity and Being Nice.

Knowledge, Skills and Abilities:

Knowledge of Microsoft Windows desktop operating systems and supporting software
Knowledge of public safety and public administration software preferred
Knowledge of TCP/IP networking preferred
Skill in administering desktop computers, troubleshooting, problem solving, and repairing equipment
Skill in administering computer applications, including troubleshooting, problem solving, and installing
Skill in supporting hardware, and software application issues
Skill in developing, defining, monitoring, and communicating methods of problem solving to meet high levels of customer satisfaction and service
Skill in communicating, both verbally and in writing, for technical, non-technical, and administrative purposes
Ability to manage projects
Ability to pay attention to detail
Ability to multi-task
Ability to be flexible
Ability to establish and maintain effective working relationships with City of Prescott staff, vendors, and other IT professionals
Physical Demands and Working Conditions:

Work is performed in a standard City office environment and in other facilities and locations
Safely lifts and carries computer equipment and other materials weighing 50 pounds or more to deliver equipment to various work sites
Safely operates a variety of standard office equipment including a computer, telephone, calculator, copier, and fax machine requiring continuous and repetitive arm, hand, and eye movement
Safely operates a City vehicle while in potentially adverse weather conditions
Clearly, concisely, and effectively communicate both in person and over the telephone
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs
Successful candidate will receive a post-offer, pre-employment background screening to include:

Drug screening
Motor vehicle records check
Criminal background screening
City of Prescott Contact Information

201 N. Montezuma Street, Suite 207

Prescott, AZ 86301

Email: [email protected]

Website: www.prescott-az.gov

Phone: 928-777-1410 / Fax: 928-777-1213

In accordance with A.R.S. 23 - 493, this position has been identified as "Safety Sensitive". The City of Prescott is an Equal Employment Opportunities/Americans Disabilities Act reasonable accommodation employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cityofprescott.applicantpro.com/jobs/3423885-226358.html

Student Worker - ITS Desktop Support - Administrative Assistant

Click Here to

Apply Online

Job Description

Purpose within the Organization:

The purpose of this position is to support the IT Department with administrative and basic project responsibilities.

Please include a resume and class schedule with your application.

Responsibilities Related to Purpose:

Combination of In-Person and Work from Dorm/Home Tasks

+ Support IT teams with various tasks, projects, and reports.

+ Provide customer service to employees and direct to the proper individual(s).

+ Assist with building management; organization, cleanliness, incoming/outgoing mail distribution, submitting tickets for repairs, etc.

+ Maintain department office inventory and order supplies.

+ Submit software orders through Financial Management System.

+ Submit monthly expense reports.

+ Assist Cell Phone Admin with weekly and monthly tasks.

+ Coordinate and assist with department events.

+ Schedule conference rooms, meetings, and interviews.

+ Perform other related duties as assigned.

Qualifications:

+ Customer service focused individual.

+ Detail-oriented & self-motivated.

+ Willingness to take initiative.

+ Strong written and verbal communication.

+ Proficient in Microsoft Office Suite.

+ Comfortable working in a professional, fast-paced environment leadership and staff.

+ Available to work during breaks (team members alternate based on availability/business need).

+ Must be available to work during Summer break.

+ Able to work 15-20 hours per week during Spring/Fall semesters.

Experience/Education:

Grand Canyon University is committed to a student first policy.

Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

+ Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.

+ Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.

+ Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

+ Sitting: 3-4 hours a day

+ Standing: 1-2 hour a day

+ Walking: 1/2 hour a day

+ Lifting: Rarely

+ Carrying: Occasionally

+ Pushing: Rarely

+ Bending: Occasionally

+ Squatting: Rarely

+ Kneeling: Rarely

+ Climbing: Never

+ Reaching: Occasionally

+ Grasping: Rarely

+ Fine Eye to Hand Coordination: Frequently

+ Driving: Occasionally

+ Work Environment: Office building on site on Main Campus (Building 25), and 27th Ave. Office Complex. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.

Pay Rate: Minimum Wage

Expected End Date: June 30, 2025

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/Student-Worker---ITS-Desktop-Support---Administrative-Assistant\_R000055764)

Click Here to

Apply Online

Desktop Support Senior Analyst

Job Details

Job Location

Adelante Healthcare Center Support Office - Phoenix, AZ

Position Type

Full Time

Education Level

HS Diploma from accredited school

Job Category

Health Care

Description

POSITION SUMMARY

The Desktop Support Senior Analyst provides support assistance to users in the operation of end-user technologies via telephone, remote desktop, and/or in-person. Performs installation of computer hardware and software, computer accounts management, and preventive maintenance. Provides troubleshooting and resolution for maintaining client-side computer hardware and software which may include travel to our health centers throughout Maricopa County. Position requires current expertise with implemented desktop operating systems, software, and hardware. Work is performed under coordination from the Technology Support Supervisor.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

+ Compassion

+ Excellence

+ Integrity

+ Learning

+ Respect

+ Sustainability

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

+ High School diploma or GED from an accredited institution and five (5) or more years’ experience providing information technology services related to this position; Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six (6) months of experience.

+ Demonstrated technology troubleshooting skills and critical thinking

+ Demonstrated experience and understanding of current client computing hardware components and their interrelationships for PC, Android, IOS, and MacOS, platforms

+ Working knowledge of printer technologies and their associated equipment

+ Excellent communication skills in person, over the phone and via email

+ Must be able to learn new technical concepts quickly and readily

+ Must have comprehensive knowledge with computers in general as well as current Microsoft Windows Operating Systems, Microsoft Office 365 products and the Internet

+ Must be able to work well in a team environment, as well as on an individual basis, and have a desire to help the end users

+ Have a desire to help others resolve problems

+ Competency in working with people of various cultures

+ Familiarity with Windows Server including print management and task scheduling

+ Understanding of SCCM, Active Directory and Group Policy principles

+ Evidence of valid Arizona driver’s license and current auto insurance

+ Ability to maintain confidentiality

+ Prioritization and multi-task skills are required

+ Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION RESPONSIBILITIES

Technical

+ Show proficiency in lower tier responsibilities

+ Be on call during business and off hours for critical systems

+ Be open to periodic overtime, sometimes with short notice - some weekend hours required when business needs demand

+ Support IT responsibilities for site moves and bringing new sites live

+ Perform operating system and application package upgrades, installations, and reconfiguration in support of development and production services

+ Identify opportunities for process, systems, and application improvements

+ Work as a member of a team in Windows and MacOS environments providing technical support for client workstations and related technology devices

+ Provide expert technical knowledge and advice, including installation, testing, and evaluation of new software, monitoring, and support of systems

+ Recommend and implement appropriate changes to increase system security

+ Configure, install and support desktop computers, laptop computers, handheld devices, monitors, portable data storage devices, and other general peripherals.

+ Provide enhanced desktop and end-user support service to VIP customers.

+ Desktop support experience with MAC and Apple devices and peripherals.

+ Connect and configure IT devices to use computer networks.

+ Diagnose hardware and software failures communicate the remediation plans to users and provides status updates.

+ Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.

+ Provide virtual assistance sessions such as Windows Remote Assistance.

+ Adapt to various types of situations, clients, and tools.

+ Use an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

+ Track and update the movement of IT assets (laptops, desktops, printers, etc.)

+ Maintain a professional attitude and appearance, while always providing excellent customer service, including maintaining a good work ethic and assisting other analysts when needed.

+ Participate in troubleshooting of issues with the drive towards root cause identification.

+ Serve as mentor and coach to lower tier personnel

+ Collaborate and teams with others on a variety of technology and technology support projects

+ Provide excellent customer service. Maintain a pleasant and helpful manner; listen patiently when people are upset on the phone, email, or in person.

+ Act as customer problem solver, maintaining a constructive and positive attitude.

+ Create end-user and departmental documentation

NONESSENTIAL SKILLS AND EXPERIENCE:

+ Intermediate knowledge of local & wide area network (LAN and WAN) systems

+ Apple systems and products (iOS/macOS) experience a plus

+ Help Desk Institute (HDI)

+ CompTIA A+CompTIA Network

+ + Microsoft Certified Desktop Support Technician

+ ITIL Foundation

Additional Duties and Responsibilities

+ Maintain current awareness and expertise on available desktop operating systems, applications, services, and methods

+ Visit vendors to observe demonstration of systems software as requested and report findings to supervisor

+ Identify and attend relevant training and education

+ Available via cell phone for business communications

+ Drive to multiple company locations to perform duties

+ Perform other duties as assigned by supervisor or manager

+ Perform duties during weekends, holidays, late or early shifts as needed

Patience-Centered Medical Home (PCMH)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the U.S. Army Network Enterprise Technology Command (NETCOM) Headquarters, in Fort Huachuca, AZ. Responsibilities Serve as a Senior Information Technology Specialist and Subject Matter Expert (SME) for Department of Defense Information Network – Army (DoDIN-A) enterprise network/systems management and services systems. Establish system requirements and specifications for new acquisitions or systems integration and sustainment. Execute and oversee the integration, implementation, sustainment and installation of platforms, systems and networks within the DoDIN-A. Develop technical solutions and support development of project implementation plans and schedules. Review architectural and technical configurations based on current and future technologies and processes/procedures to ensure interoperability with existing networks, installed systems and equipment. Oversee the development and implementation of systems and network capabilities and associated security management procedures. Oversee contractor workforce monitoring system usage and the performance of production systems. Maintain system baseline configurations ensuring correct and efficient operation of systems. Provide network/systems administration, technical engineering planning, analysis, development, implementation, integration, sustainment, and security of assigned IT systems. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. United States Citizen Applying to a Cyber Excepted Service (CES) Position Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by providing network/systems administration, technical engineering planning, analysis, development, implementation, integration, sustainment, and management of Enterprise Information Technology (IT) systems used to enable and secure capabilities and services; developing technical solutions and supporting development of project implementation plans and schedules that consider and amplify systems architecture, interoperability, integration, networking, performance, and overall end-to-end compatibility; and integrating emerging technologies to optimize available enterprise capabilities at an enterprise level. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Incumbent must be able to obtain (within 6 months of appointment) and maintain the proper and current Information Assurance certification to perform Information Assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program and Army Best Business Practice 05-PR-M-0002, Information Assurance (IA) Training and Certification. This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Digital Technology Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Relocation incentive may be authorized. Advanced In-hire may be authorized.