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Computer and Information Technology

Desktop Publishers

Format typescript and graphic elements using computer software to produce publication-ready material.

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Computer and Information Technology Field of Interest

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Salary Breakdown

Desktop Publishers

Average

$40,630

ANNUAL

$19.53

HOURLY

Entry Level

$30,240

ANNUAL

$14.54

HOURLY

Mid Level

$38,070

ANNUAL

$18.30

HOURLY

Expert Level

$48,790

ANNUAL

$23.46

HOURLY


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Desktop Publishers

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Current Available & Projected Jobs

Desktop Publishers

14

Current Available Jobs

130

Projected job openings through 2030


Top Expected Tasks

Desktop Publishers


Knowledge, Skills & Abilities

Desktop Publishers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Communications and Media

KNOWLEDGE

English Language

KNOWLEDGE

Administrative

KNOWLEDGE

Production and Processing

SKILL

Critical Thinking

SKILL

Reading Comprehension

SKILL

Judgment and Decision Making

SKILL

Active Listening

SKILL

Speaking

ABILITY

Near Vision

ABILITY

Information Ordering

ABILITY

Originality

ABILITY

Visualization

ABILITY

Fluency of Ideas


Job Opportunities

Desktop Publishers

  • INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)
    Air Combat Command    Davis Monthan AFB, AZ 85707
     Posted 2 days    

    Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: To serve as an assistant for the base Information Assurance Specialist and to administer the Communication-Computer Security (COMPUSEC) program, Air Force Electronic Key Management System (AFEKMS), Emission Security, and Information Assurance Awareness Programs. Responsibilities Administers the COMPUSEC Program and protects Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Administers the Network Security Program. Implements procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. Administers the Communications Security (COMSEC) program. Administers the Key Management Infrastructure (KMI) program. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A). https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one year of specialized experience at the next lower grade GS-07 (or equivalent in other pay systems) which includes; Utilizing IT cybersecurity principles, methods, practices, systems and procedures to administer the INFOSEC program, analyze computer assets and establish security requirements; applying the findings of assessments to mitigate IT security risks through the implementation of corrective actions; and recommending corrective actions, assisting in the development of contingency plans, and providing information and assistance to customers on the preparation of certification and accreditation packages. Utilizes IT security principles, methods, practices, systems and procedures sufficient to administer the network security program and AFEKMS program. OR EDUCATION: master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of IT cybersecurity principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation. 2. Knowledge of IT security principles, policies, products and services using the Risk Management Framework to assess risk factors and advise on vulnerability to attack from a variety of sources (e.g. destructive programs/applications/viruses, unauthorized access, disruption of services, espionage) and procedures and methods for protection of systems and applications. 3. Knowledge of Local Area Network security requirements and techniques for protecting computer systems from viruses, data tampering, and unauthorized system entry. 4. Knowledge of commonly applied telecommunications principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures to assess the efficiency of operations and make recommendations involving equipment and system integrity. 5. Ability to communicate effectively, both orally and in writing. 6. Ability to develop and conduct training on information security. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. Temporary and Term Appointments: If you are selected for a temporary or term position in the competitive service, your appointment may be extended to the maximum period allowed by law without further competition. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.


    Employment Type

    Full Time

  • Desktop Support Technician (onsite)
    Farnsworth Group    Phoenix, AZ 85067
     Posted 3 days    

    Position: Desktop Support Technician (onsite)

    Location: Phoenix, AZ

    Job Id: 2454

    # of Openings: 1

    Join us and grow your career with a certified Great Place to Work for the last nine years running. We are a team of Engineers, Architects, Surveyors and Scientists committed to making meaningful contributions to the world around us. Our quest for excellence goes beyond the ordinary; we seek extraordinary people who want to showcase their talents and join us in making a difference for our clients and communities. You will be part of a collaborative group that champions your career and passions, embraces challenges, understands the importance of work-life balance, and shares our commitment in making a positive impact through your work.

    Farnsworth Group is seeking a Desktop Support Technician (onsite) in our Phoenix, AZ, office.

    Job Activities:

    + Resolve helpdesk tickets for hardware and software issues

    + Assist staff with day-to-day IT issues

    + Provide employees with IT Orientation

    + Configure and image laptops utilizing System Center Configuration Manager (SCCM) and InTune

    + Assist with various IT projects as assigned

    Specific Requirements include:

    + High School Diploma required, Associates Degree in IT or related field preferred

    + 3-6 years applicable IT experience

    + Ability to work self-sufficiently as part of a company-wide distributed team

    + CompTIA A+ Certification preferred

    About Farnsworth Group

    Farnsworth Group is an award winning, employee-owned engineering, architecture, and surveying firm with more than 500 employees located in nearly 30 offices nationwide. We are ranked among the nation’s top design firms with clients ranging from small communities to some of the world’s largest brands. Our success is the direct result of our talented people, unwavering passion, and exceptional performance. Together, we collaborate with clients to define what matters most to them and strive to move them forward with proven solutions. We do this by focusing on our mission that centers on championing our clients’ successes, advancing our communities, and embracing the challenges of a changing world.

    A Great Place to Work Certified

    For nine consecutive years, Farnsworth Group has earned the esteemed certification as a Great Place to Work; our employees are the reason why! Annually, our staff engages in a survey administered by the Great Place to Work organization that delves into employee perceptions about credibility, respect, pride, fairness, and camaraderie. Those results are benchmarked against the nation’s leading companies, and only those top performers gain the Great Place to Work certification. The invaluable insights from the survey have played a pivotal role in further shaping our work environment and fostering a culture to make Farnsworth Group an even greater place to work.

    Featured benefits and perks include:

    + 401(k) with 100% Company Match up to 5%

    + Medical/Dental/Vision Insurance Plans

    + Flexible Spending and Health Savings Accounts

    + Short & Long-Term Disability

    + Maternity and Paternity Leave

    + Professional Development and Training

    + Mentoring Program

    + Paid Time Off

    + Wellness/Fitness Reimbursements

    + Pet Insurance Plan

    Statement on Diversity and Inclusion:

    Farnsworth Group is a collection of employees with unique backgrounds and perspectives that all come together to make us a better Company. It is our goal to recruit, hire, develop, retain, and promote a diverse group of people. Join us…and let’s make a difference, together.

    For immediate consideration, please Apply Online by clicking on the "Apply for this Position" below.

    Farnsworth Group, Inc. is proud to be a M/F Disabled and Veteran EEO/AA employer.

    #LI-onsite


    Employment Type

    Full Time

  • Computer Operations Specialist
    Lumen    Phoenix, AZ 85067
     Posted 8 days    

    **About Lumen**

    Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

    Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

    We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

    **The Role**

    The Computer Operations Specialist will be responsible for the day-to-day operations, scheduling, and support of our mainframe systems. This role requires an understanding of mainframe technologies, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.

    Please review the responsibilities of the position below. **This is not an IT or Network Operations position.** It is responsible for the scheduling and running of our legacy programs in a mainframe environment.

    **Location and Schedule**

    This is a Work From Home position.

    The Team operates 24/7/365. There are 3 shifts which are 8 hours x 5 days. **Candidates must be able to work any shift on a rotation basis.**

    You must reside in one of these states for consideration.

    Arizona, Colorado, Iowa, Idaho, Minnesota, North Dakota, Nebraska, New Mexico, Oregon, South Dakota, Utah, Washington, Wyoming

    **The Main Responsibilities**

    + Schedules and controls computer runs and/or executes batch-oriented programs in a large-scale computer processing environment.

    + Conducts exception monitoring and problem resolution for batch runs in MVS, Integrated Access Billing Systems (IABS), Onlines, Information Management System (IMS) Control Regions, IMF, CICS, and MQ, as well as some Midrange applications.

    + Applies computer production schedule, ensures user requirements have been met and that resources are available, prioritizes jobs, modifies production schedule as needed, and modifies job control language/execs.

    + Executes computer production procedures, monitors and controls batch jobs and complex on-line applications, maintains detailed documentation on jobs, provides job status, and verifies jobs are completed properly.

    + Monitors system performance and diagnoses complex application problems.

    + Coordinates system/application interfaces to avoid propagation of errors (e.g., outage, missed commitment, abend).

    + Resolves production or application problems and may escalate them as necessary.

    + Assists with design for back-out/restart and recovery.

    + Executes emergency procedures and data alteration as prescribed.

    + Organizes and/or participates in SWAT and Service Outage Analysis calls.

    + Manipulates the systems, batch jobs (e.g., reruns, force in jobs/tables and JCL changes) in real-time to correct errors and resolve problems.

    + Utilizes, adds, and executes job control language (JCL) associated with mainframe computer consoles in conjunction with access and software in a NON-MVS and/or MVS/JES3 environment.

    + Interfaces with computer system users, team members, clients, and support groups by performing problem analysis and problem resolution.

    **What We Look For in a Candidate**

    **Required**

    + Experience with mainframe system operations

    + Must be able to work any shift on a rotation basis 24/7/365 including weekends and holidays

    **Preferred**

    + Experience with Control M or other similar scheduling tools

    + JCL coding experience

    **Legal Statements**

    In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

    **Compensation**

    Wage Scale 1

    Minimum Hourly Rate: $14.90/hr

    Maximum Hourly Rate: $41.12/hr

    Requisition #: 335799

    **Background Screening**

    If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

    **Equal Employment Opportunities**

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    **Disclaimer**

    The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

    **Salary Range**

    **Salary Min :**

    14.90

    **Salary Max :**

    41.12

    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

    This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

    Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

    Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

    **Application Deadline**

    11/22/2024


    Employment Type

    Full Time

  • Part-time Desktop Support in Tucson, AZ
    Virtual Service Operations    Tucson, AZ 85702
     Posted 11 days    

    Part-time Desktop Support in Tucson, AZ

    Tucson, AZ (http://maps.google.com/maps?q=Tucson+AZ+USA)

    Job Type

    Part-time

    Description

    Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

    Opportunity:

    Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Part-time Desktop Support in Tucson, AZ. In this part-time role, you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

    + Provide Workstation Software Break Fix support

    + IMAC – PC Install, Moves, Adds and Changes

    + Image Loads

    + Asset Recovery

    + Asset tagging

    + Printer Support

    + Client Center (Tech Bar) Support

    + IT Service Management Updates

    + Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

    Qualifications:

    + Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

    + Knowledge of PC Imaging

    + Experience with change management and incident management

    + Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

    Preferred Qualifications:

    + Certified Dell Technician

    + Expertise in Inventory Control

    Requirements

    + Must be within driving distance of Tucson, AZ and willing to work onsite

    + Must be willing to work part-time

    + Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

    What is Important to Us:

    + You are an excellent communicator in writing and speaking.

    + You have the ability to work independently but also value teamwork.

    + Your problem-solving skills are excellent.

    + You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.

    + You seek a community of virtue-centered co-workers and clients.

    What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

    More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website athttps://vso-inc.com/careers

    Salary Description

    $17.00/hr - $25.00/hr


    Employment Type

    Full Time

  • Information Technology Specialist (Customer Support)
    Indian Health Service    Polacca, AZ 86042
     Posted 14 days    

    Summary The position is located in the Management Information Systems at Hopi Health Care Center (HHCC). Incumbent's work involves the planning and delivery of IT Customer support services. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedure to HHCC and surrounding field clinics. This position is located in Polacca, AZ. Responsibilities Provide customer assistance and training for all IT Systems and applications utilized at HHCC. Customer requests for assistance may be submitted via telephone, e-mail, or in person. Installs and maintains information technology equipment, network devices, and cables as required to connect computers and telephones to the local area network. Incumbent is thorough when performing work and conscientious about attention to detail. Supported hardware includes but is not limited to laptops, desktops, servers, printers, phones. Supported system types include but are not limited to Resource and Patient Management System (RPMS), United Financial Management System (UFMS), and Microsoft Office. Shares responsibilities for the maintenance of location telecommunication network (VoIP), including installation, maintenance, and troubleshooting of system. Tests, maintains, installs, modifies, relocates, checks, and services government owned, Internet Protocol (IP), digital and analog telephone equipment and circuits. Mange minor IT projects from initiation to completion. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. On-call hours or standby duty may be required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS,GS-2210-05: Completed a Bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management (Must submit copy of transcripts). OR Completed a Bachelor's degree from an accredited or pre-accredited institution which provided a minimum of 24 semester hours in one or more of the fields identified above, and required the development or adaptation of applications, systems or networks (Must submit copy of transcripts). OR Your resume must demonstrate at least (1) full year of IT experience that equipped you with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: IT-related experience demonstrating each of the four competencies listed below: Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATIONS,GS-2210-07: Your resume must demonstrate at least (1) year of full-time specialized experience comparable in difficulty and responsibility to the GS-05 grade level that equipped you with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: Assist users in resolving technical computer problems and malfunctions; proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities, provides instruction to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques, consults with customers regarding potential systems or program upgrades. OR Completed (1) year of graduate education from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts). OR Superior Academic Achievement - Completed a Bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management with one of the following: (Must submit copy of transcripts). Graduated with at least an overall GPA of 2.95, or Graduated with at least a 3.45 GPA in my major or during the last two years of college; Graduated in the top third of my class; or I have been a member of a national scholastic honor society recognized by the Association of College Honor Societies. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or relocation incentives may be authorized. At least a 6 month service agreement will be required. This position has promotion potential to the GS-09 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.


    Employment Type

    Full Time

  • Information Technology Specialist
    Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys    Phoenix, AZ 85067
     Posted 14 days    

    Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 25-AZ-12598628-MP. Responsibilities As an Information Technology Specialist in the United States Attorney's Office-District of Arizona, you will join a well-respected team, and be responsible for providing technical and analytical assistance involving various Information Technology (IT) areas. Typical work assignments will include: Providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems Managing accounts, network rights and access to systems and equipment. Installing, configuring, and upgrading commonly used hardware and software systems. Assisting in the configuration, installation, and maintenance of networked systems including hubs, routers, switches, bridges, servers, and related hardware. Maintaining telecommunications systems using knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems. Monitoring the functionality, security and integrity of internet services. Managing internet servers. Analyzing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks and data. Responsibilities will increase and assignments will become more complex as your training and experience progress. Requirements Conditions of Employment Qualifications GS-9: To be eligible at the GS-9 level, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, OR Education. Specialized Experience: One full year of specialized experience equivalent to the GS-7 level and must demonstrate possession of each of the following basic competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems, and the maintenance of the internet server and web sites. Education: One of the following types of education: a Master's or equivalent graduate degree (such as an LL.B.); OR 2 full years of progressively higher level graduate education leading to such a degree. This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management. GS-11: To be eligible at the GS-11 level, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, OR Education. Specialized Experience: One full year of specialized experience equivalent to the GS-9 level and must demonstrate possession of each of the following basic competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; providing user training on a variety of routine applications; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; and managing the design and legal compliance of web sites. Education: One of the following types of education: a PH.D or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree. This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management. GS-12: To be eligible at the GS-12 level, you must have one full year of specialized experience equivalent to the GS-11 level and must demonstrate possession of each of the following basic competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; providing user training on a variety of routine applications; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; managing the network architecture and infrastructure; and installing and maintaining database systems. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Education All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov OR Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation. Additional Information Payment of relocation expenses will not be authorized. The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov. Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. EEO Statement: The Department of Justice is committed to equal employment opportunity and providing a workplace free of discrimination and harassment for all employees and applicants. See U.S. Department of Justice Equal Employment Opportunity Policy for complete details. Diversity Statement: As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. Political Appointees (Current or Former): The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.


    Employment Type

    Full Time

  • Information Technology Specialist
    Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys    Phoenix, AZ 85067
     Posted 14 days    

    Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 25-AZ-12598627-DE. Responsibilities As an Information Technology Specialist in the United States Attorney's Office-District of Arizona, you will join a well-respected team, and be responsible for providing technical and analytical assistance involving various Information Technology (IT) areas. Typical work assignments will include: Providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems Managing accounts, network rights and access to systems and equipment. Installing, configuring, and upgrading commonly used hardware and software systems. Assisting in the configuration, installation, and maintenance of networked systems including hubs, routers, switches, bridges, servers, and related hardware. Maintaining telecommunications systems using knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems. Monitoring the functionality, security and integrity of internet services. Managing internet servers. Analyzing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks and data. Responsibilities will increase and assignments will become more complex as your training and experience progress. Requirements Conditions of Employment Qualifications GS-9: To be eligible at the GS-9 level, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, OR Education. Specialized Experience: One full year of specialized experience equivalent to the GS-7 level and must demonstrate possession of each of the following basic competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems, and the maintenance of the internet server and web sites. Education: One of the following types of education: a Master's or equivalent graduate degree (such as an LL.B.); OR 2 full years of progressively higher level graduate education leading to such a degree. This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management. GS-11: To be eligible at the GS-11 level, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, OR Education. Specialized Experience: One full year of specialized experience equivalent to the GS-9 level and must demonstrate possession of each of the following basic competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; providing user training on a variety of routine applications; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; and managing the design and legal compliance of web sites. Education: One of the following types of education: a PH.D or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree. This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management. GS-12: To be eligible at the GS-12 level, you must have one full year of specialized experience equivalent to the GS-11 level and must demonstrate possession of each of the following basic competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; providing user training on a variety of routine applications; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; managing the network architecture and infrastructure; and installing and maintaining database systems. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments Education All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov OR Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation. Additional Information Payment of relocation expenses will not be authorized. The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/. Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. EEO Statement: The Department of Justice is committed to equal employment opportunity and providing a workplace free of discrimination and harassment for all employees and applicants. See U.S. Department of Justice Equal Employment Opportunity Policy for complete details. Diversity Statement: As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. Political Appointees (Current or Former): The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.


    Employment Type

    Full Time

  • Desktop Support Technician
    ManpowerGroup    Phoenix, AZ 85067
     Posted 21 days    

    Our client, a major state client, is seeking a Desktop Support Technician to join their team. As a Desktop Support Technician, you will be part of the IT Department supporting the EUDR Program. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset.

    **Job Title:** Desktop Support Technician

    **Location:** Phoenix, AZ

    **Pay Range:** $22-25 / hr.

    **What's the Job?**

    + Execute EUDR plans and address technical issues that may arise during the replacement process.

    + Image computers and ensure all software is installed correctly.

    + Provide technical support to end-users and troubleshoot any hardware or software issues.

    + Assist with the deployment of new hardware and software.

    + Ensure all equipment is properly documented and tracked.

    **What's Needed?**

    + Minimum of 2 years of experience in desktop support.

    + Experience with imaging computers and deploying software.

    + Strong technical skills and knowledge of hardware and software troubleshooting.

    + Excellent communication and customer service skills.

    + Ability to work independently and in a team environment.

    **What's in it for me?**

    + Opportunity to work with a leading technology company.

    + Gain experience in executing EUDR plans and addressing technical issues.

    + Competitive pay rate.

    + Opportunity for growth and advancement within the company.

    + Work with a supportive and collaborative team.

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

    **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.


    Employment Type

    Full Time

  • Level II Desktop Support - Surprise, AZ
    Insight Global    Surprise, AZ 85379
     Posted 22 days    

    Job Description

    Provide timely desktop site support and problem resolution for our internal customers, in support of a fast-paced, personal computer hardware refresh project. This technical role requires strong troubleshooting abilities, effective communications skills, a professional demeanor and exceptional customer service skills, in a large corporate headquarters environment. Pay ranges from $25-$30/hr dependent upon experience.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    Identify and resolve computer hardware/software problems through discussions with users

    Provide Level I and II phone and in person support for identifying and troubleshooting client to server problems up to Level IIas needed

    Resolve hardware/software problems on laptops, tablets, cellphones, and MAC computers

    Utilize the work order system and adheres to IT Support open work order schedules and guidelines

    Resolves issues assigned via ticketing system and in person walk up requests

    Experience with ERP Systems

    Experience with Supporting Zebra Scanners and Thermal Printers

    Basic Networking (Command Prompt) null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].


    Employment Type

    Full Time

  • Desktop Support Specialist 1
    Choice Hotels    Scottsdale, AZ 85258
     Posted 22 days    

    Who are we looking for?

    Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Desktop Support Specialist 1 in the Desktop Services Team. Desktop Services is the team that supports hardware for end-users at the Enterprise level, supports patching, imaging, and software packages. As a key member of our Desktop Services team, you will be responsible for making sure that desk set-ups are completed for new hires, working out of Choice’s ServiceNow ticketing system, image systems through Auto Pilot and Jamf, and working with our internal customers that office or field based.

    Are you driven and have a desire to start your career in IT? We invite you to apply today for our Desktop Support Specialist 1 role today and #MakeItYourChoice.

    Your Responsibilities

    + Working tickets from ServiceNow

    + Configure, image, reimage, troubleshoot hardware and software issues

    + Troubleshooting issues pertaining to Windows 10, 11, O365, Autopilot, Intune, JAMF, and MAC OS

    + Taking direction from Desktop Engineers to support major projects and initiatives

    + Hardware deployment and collection for the company. Desk set-ups for New Hires, collection and tracking of hardware. Maintaining and providing records of current asset levels.

    + Resolving escalations from the IT Service Desk and handling client support requests as well as taking ownership of product issues and ensuring closure is achieved.

    Your Experience, Skills & Competencies

    + Associates degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience, or an equivalent combination of educations and experience

    + Minimum of three years’ prior experience in a computer support role, supporting both in office and external users

    + Superior customer facing skills, ability to provide support to executive leaders within the organization

    + Previous experience with Autopilot, Intune, Drive Encryption or comparable product preferred

    + Ability to prioritize multiple tasks successfully without losing composure and compromising productivity

    + Able to work both independently as well as collaboratively

    Your Team

    This is an individual contributor role that will report to the Desktop Services Manager. You will have 5 peer teammates and collaborate with cross functional departments on a regular basis.

    Your Work Location

    As our Desktop Support Specialist 1, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.

    The Desktop Services Specialist role is expected to support our in-office associates. This role will require you to be in the Scottsdale office 5 days a week during normal work hours between 8AM – 5PM.

    About Choice

    Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

    At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

    *** PLEASE NOTE: This role is not eligible for sponsorship ***

    Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.


    Employment Type

    Full Time


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