Desktop Publishers

Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE.Serves as an IT Specialist and Database Administrator for all assigned applications and databases. Responsibilities Design, develop and implement databases and applications; manage all aspects of their Confidentiality, Integrity and Availability. Monitor database performance and identify areas for database optimization. Design and implement process solutions using Power Platform apps, flows, pages, and reports. Perform troubleshooting, problem solving, upgrading, and debugging activities related to the operation and maintenance of Power Platform, MS Excel/Access, MS SQL Server, and other authorized Relational Database Management System (RDBMS). Administrate the organization’s cloud environments. Test and install patches from DoD IAVM program in a timely manner to ensure functionality of cloud services and data processing integrity. Perform prescribed backups of authorized RDBMS databases and coordinate backups with maintenance personnel and System Administrators. Conduct database restoration and work with maintenance personnel to restore data in the event of system failure or cyber incident response. Develop and administer organizational file stores to backup and retrieve data and implement standards for the proper handling of data. Analyze and define data requirements and specifications. Provide necessary support and documentation in support of Risk Management Framework (RMF) documentation and accreditation efforts. Investigate, analyze, and respond to cyber incidents within the network environment or enclave. Assist in conducting damage assessments. Preserve evidence of potential classified spills and other cyber incidents. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is experience that demonstrates a practical knowledge of information technology database management and administration along with information security cyber incident response functions as demonstrated by performance of all of the following: 1. Utilizing database programming languages (such as SQL, Python, V+, Java, etc.) to develop, maintain and monitor electronic database management systems; 2. Using computing tools to create new databases or adjust function and capacity of existing databases; 3.) Optimizing database efficiency and performance through data tuning efforts; and, 4.) Managing and/or responding to information systems security incidents. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GG/GS-11). Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Database Management Systems Information Assurance Operating Systems System Administration Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1, 15 May 2008). This position is designated as IAT/IAM II for IA/cybersecurity certification. Selectee must obtain and maintain appropriate certification compliance IAW DoD 8570.01 or other applicable requirement as directed within six months of hire. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 34 Information Technology Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Recruitment and/or Relocation Incentives may be authorized.

Summary This position is located at Desert Visions Youth Wellness Center and serves as an Information Technology Specialist, technical expert responsible for supporting supporting end-users in determining their computer system needs including installation, operation, implementation, training, and maintaining the computer systems on the local area network at the Phoenix and Tucson Area Youth Regional Treatment Centers (YRTC's). This position reports to the Medical Director. Responsibilities Independently determines information system requirements including local and remote data storage; back-up; shadow server set-up; network requirements; wireless system security; tele-video systems; and contingency plans for the YRTC programs. Serves as an expert in installing, implementing, troubleshooting arrays of Microsoft Windows platforms within the YRTC's These multi-service servers support clinical (Ex: Electronic Health Record, Patient Care Component) and administrate systems (Ex: file/print servers, antivirus, and back-up systems) that require 24/7 availability. Prepares contract specifications for computer hardware/software purchases and service agreements. Consults and monitors technical progress of contractors. Plans and conducts conferences to assure understanding of contractual requirements. Conducts training for facility end users including training on the implementation, operation, maintenance and support of computer systems, new technology, software, hardware, local and wide area networks and local area network computers and programs. Serves as the service unit specialist and consultant on Windows Servers, Storage Area Network (SAN), personal computer hardware and software, local and wide area networks. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. Must have viable bank account at a financial institution for electronic direct deposit of salary payment. Selectee may be required to travel and must possess a valid driver license. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATIONS: GS-11 Grade Level Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: consulting with service line supervisors and staff in installing, maintaining, and troubleshooting operating systems and related application software and training individuals in the daily operation of these systems. OR Completion of three (3) years of graduate education leading to a Ph. D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Must submit copy of transcripts). OR Completion of a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must submit copy of transcripts). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education When there is a positive education requirement, or you are using education to qualify as a substitution for experience, transcripts (unofficial) are required at the time of application to verify that you meet the educational requirement or substitution. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or relocation incentives may be authorized. At least a 1 year Signed service agreement will be required. The Indian Health Service (IHS), National Health Service Corps (NHSC), and the Health Resources and Services Administration (HRSA) have student loan repayment programs for qualifying health disciplines. This is a competitive process separate from the hiring process. Opportunities for LRP are based on agency hiring priorities and availability of funds. For additional information please visit: For IHS - https://www.ihs.gov/loanrepayment/ For NHSC - https://nhsc.hrsa.gov/loanrepayment/ For HRSA Nurse Corps - https://bhw.hrsa.gov/loansscholarships/nursecorps This position has promotion potential to the GS-12 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.

Summary This position is located at Desert Visions Youth Wellness Center and serves as an Information Technology Specialist, technical expert responsible for supporting supporting end-users in determining their computer system needs including installation, operation, implementation, training, and maintaining the computer systems on the local area network at the Phoenix and Tucson Area Youth Regional Treatment Centers (YRTC's). This position reports to the Medical Director. Responsibilities Independently determines information system requirements including local and remote data storage; back-up; shadow server set-up; network requirements; wireless system security; tele-video systems; and contingency plans for the YRTC programs. Serves as an expert in installing, implementing, troubleshooting arrays of Microsoft Windows platforms within the YRTC's These multi-service servers support clinical (Ex: Electronic Health Record, Patient Care Component) and administrate systems (Ex: file/print servers, antivirus, and back-up systems) that require 24/7 availability. Prepares contract specifications for computer hardware/software purchases and service agreements. Consults and monitors technical progress of contractors. Plans and conducts conferences to assure understanding of contractual requirements. Conducts training for facility end users including training on the implementation, operation, maintenance and support of computer systems, new technology, software, hardware, local and wide area networks and local area network computers and programs. Serves as the service unit specialist and consultant on Windows Servers, Storage Area Network (SAN), personal computer hardware and software, local and wide area networks. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. Must have viable bank account at a financial institution for electronic direct deposit of salary payment. Selectee may be required to travel and must possess a valid driver license. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATIONS: GS-11 Grade Level Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: consulting with service line supervisors and staff in installing, maintaining, and troubleshooting operating systems and related application software and training individuals in the daily operation of these systems. OR Completion of three (3) years of graduate education leading to a Ph. D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Must submit copy of transcripts). OR Completion of a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must submit copy of transcripts). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education When there is a positive education requirement, or you are using education to qualify as a substitution for experience, transcripts (unofficial) are required at the time of application to verify that you meet the educational requirement or substitution. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or relocation incentives may be authorized With a 1 year Signed service agreement will be required. This position meets the criteria specified in pillar number one of the five pillars of the PHS Commissioned Corps. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps MUST apply online under the merit promotion announcement indicated above in order to receive consideration. For more information on PHS Commissioned Corps, visit the website at: https://www.usphs.gov/. The Indian Health Service (IHS), National Health Service Corps (NHSC), and the Health Resources and Services Administration (HRSA) have student loan repayment programs for qualifying health disciplines. This is a competitive process separate from the hiring process. Opportunities for LRP are based on agency hiring priorities and availability of funds. For additional information please visit: For IHS - http://www.ihs.gov/loanrepayment/ For NHSC - https://nhsc.hrsa.gov/loanrepayment/ For HRSA Nurse Corps - https://bhw.hrsa.gov/loansscholarships/nursecorps This position has promotion potential to the GS-12 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.

Position: Desktop Support Technician (onsite)

Location: Phoenix, AZ

Job Id: 2454

# of Openings: 1

Join us and grow your career with a certified Great Place to Work for the last eight years running. We are a team of Engineers, Architects, Surveyors and Scientists committed to making meaningful contributions to the world around us. Our quest for excellence goes beyond the ordinary; we seek extraordinary people who want to showcase their talents and join us in making a difference for our clients and communities. You will be part of a collaborative group that champions your career and passions, embraces challenges, understands the importance of work-life balance, and shares our commitment in making a positive impact through your work.

Farnsworth Group is seeking a Desktop Support Technician (onsite) in our Phoenix, AZ, office.

Job Activities:

+ Resolve helpdesk tickets for hardware and software issues

+ Assist staff with day-to-day IT issues

+ Provide employees with IT Orientation

+ Configure and image laptops utilizing System Center Configuration Manager (SCCM) and InTune

+ Assist with various IT projects as assigned

Specific Requirements include:

+ High School Diploma required, Associates Degree in IT or related field preferred

+ 3-6 years applicable IT experience

+ Ability to work self-sufficiently as part of a company-wide distributed team

+ CompTIA A+ Certification preferred

About Farnsworth Group

Farnsworth Group is an award winning, employee-owned engineering, architecture, and surveying firm with more than 500 employees located in nearly 30 offices nationwide. We are ranked among the nation’s top design firms with clients ranging from small communities to some of the world’s largest brands. Our success is the direct result of our talented people, unwavering passion, and exceptional performance. Together, we collaborate with clients to define what matters most to them and strive to move them forward with proven solutions. We do this by focusing on our mission that centers on championing our clients’ successes, advancing our communities, and embracing the challenges of a changing world.

A Great Place to Work Certified

For eight consecutive years, Farnsworth Group has earned the esteemed certification as a Great Place to Work; our employees are the reason why! Annually, our staff engages in a survey administered by the Great Place to Work organization that delves into employee perceptions about credibility, respect, pride, fairness, and camaraderie. Those results are benchmarked against the nation’s leading companies, and only those top performers gain the Great Place to Work certification. The invaluable insights from the survey have played a pivotal role in further shaping our work environment and fostering a culture to make Farnsworth Group an even greater place to work.

Featured benefits and perks include:

+ 401(k) with 100% Company Match up to 5%

+ Medical/Dental/Vision Insurance Plans

+ Flexible Spending and Health Savings Accounts

+ Short & Long-Term Disability

+ Maternity and Paternity Leave

+ Professional Development and Training

+ Mentoring Program

+ Paid Time Off

+ Wellness/Fitness Reimbursements

+ Pet Insurance Plan

Statement on Diversity and Inclusion:

Farnsworth Group is a collection of employees with unique backgrounds and perspectives that all come together to make us a better Company. It is our goal to recruit, hire, develop, retain, and promote a diverse group of people. Join us…and let’s make a difference, together.

For immediate consideration, please Apply Online by clicking on the "Apply for this Position" below.

Farnsworth Group, Inc. is proud to be a M/F Disabled and Veteran EEO/AA employer.

**Description**

**Job Title:** Desktop Support Technician

**Location:** Tempe, Arizona

**Reports to:** IT Manager

**ABOUT US**

University Mechanical & Engineering Contractors (UMEC) is a wholly owned subsidiary of EMCOR Group. Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, operations and maintenance. UMEC is a full-service mechanical contractor serving the western United States. UMEC designs, builds and commissions mechanical systems, including heating, ventilating and air conditioning (HVAC), plumbing and piping systems for commercial, institutional, high tech, industrial and military clients.

**SUMMARY**

University Mechanical & Engineering Contractors, Inc. is currently looking for a Desktop Support Technician for our Tempe, AZ location. The Desktop Support Technician is responsible for addressing user tickets regarding hardware, software, and networking issues.

**ESSENTIAL DUTIES & RESPONSIBILITIES**

+ Maintain and administer mobile devices, including both Apple and Android devices.

+ Install, configure, maintain, and upgrade Microsoft Windows 10/11 operating systems and applications and other systems as appropriate.

+ Documenting standards and procedures, maintaining inventory of technological devices, working with outside vendors.

+ The job requires flexibility to coordinate with other schedules and may require work after normal business hours.

+ Depending on the layout of the business, significant physical activity is also potentially necessary. o Work off hours as required for project work.

+ Perform other duties as assigned.

+ Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)

+ Guide users with step-by-step instructions (help create technical documentation and manuals)

+ Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available)

+ Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

**PREFERRED EDUCATION and/or EXPERIENCE**

+ Associate degree and/or 2 years of experience as a Desktop Support Technician or similar role (High School diploma or GED required)

+ Demonstrated Windows computer skills/experience.

+ Able to work scheduled work hours.

+ Microsoft Certifications preferred.

**COMPUTER SKILLS**

+ Must demonstrate Windows computer skills/experience

+ Microsoft Certifications preferred

**REQUIRED ATTRIBUTES:** The requirements listed below are representative of the characteristics and demonstrated capabilities sought to perform the job successfully.

+ Must demonstrate integrity, honesty, professionalism, and commitment to company values.

+ Must be self-motivated and able to work efficiently in a fast-paced environment.

+ Must have excellent organizational, communication, strategic, technical, analytical, problem-solving, and multi-tasking skills.

+ Must have the ability to communicate in both oral and written forms with all levels of management

+ Must have high standards of quality with attention to detail.

+ Must have the ability to work independently and as a team on projects.

+ Must build positive working relationships with multiple levels of employees, management, suppliers, and customers.

+ Must have demonstrated ability to perform basic business mathematical functions.

+ Must interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

+ Must comply with all operating policies, procedures, plans, and programs.

+ Must demonstrate knowledge of networking concepts like DNS, TCP/IP, and others

+ Experience with VMWare and server knowledge a plus

**Language Skills**

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to construction job site locations and navigate around construction job site locations. In addition, this position will require occasional night and weekend shifts

**WORK ENVIRONMENT**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and is also required to travel to construction job site locations as needed.

While visiting job site locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

**Notice to prospective employees:** There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

\#umecaz

**Qualifications**

**Education**

**Preferred**

+ Associates or better in Computer Science

**Description**

**About Us:**

Offering multidisciplinary electrical solutions under one roof, we have helped plan, construct, install, and integrate some of the most advanced electrical, controls, and telecommunications systems. We are looking for talented, motivated electrical and construction professionals to join our team.

For more information, please visit https://dyna-az.com

**Job Title:** Desktop Support Technician II – Mesa, AZ

**Job Summary:** The Desktop Support Technician II (DST) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also do basic troubleshooting (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Escalates more complex issues to a level III Tech or the IT Manager.

**Essential Duties and responsibilities:**

_Desktop computer support_

+ **Address user tickets regarding hardware, software and networking** (Basic troubleshooting issues from the support ticketing system)

+ **Guide users with step-by-step instructions** (help create technical documentation and manuals)

+ **Follow up with internal customers to ensure work stations are functional** (validate the mounted drives are available, printer services are working, email is available)

+ **Conduct remote troubleshootin** g (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

_Mobile device support_

+ **Mobile phone configuration** (assign phone to specific user, configure email, deploy required applications, set device security, validated by level III tech)

+ **Tablet configuration** (assign tablet to specific user, configure required applications, device security, validated by level III tech)

_Asset inventory management_

+ **Enter new equipment into tracking system database** (receives equipment, deploys asset tag, records equipment specifications and serial numbers)

+ **Retires out of date equipment securely** (retires equipment from the asset database, stores equipment securely until ready for proper disposal)

+ **Audits systems for proper security software and configurations** (as assigned by the IT Manager)

_Computer setup_

+ **Computer imaging** (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)

+ **Software installation** (install user specific software per user manager instructions)

**Qualifications:**

+ Minimum 1yrs experience as a Desktop Support Technician I or similar role

+ Excellent verbal and written communication skills

+ Experience with current Windows OS

+ Experience with Microsoft O365, Apple IOS, Citrix, VMWare, MDM environment.

+ Experience in responding to ticket-based support system

+ Great customer service skills

+ Great problem-solving skills

+ Ability to multi-task in a fast–paced work environment

**Benefits:**

+ Health & Welfare (medical, dental & vision)

+ 401(k)

+ 401(k) match

+ Paid time off

+ Paid holidays

+ Flexible spending accounts

+ Life insurance

+ Disability insurance

+ Employee assistance program

**_We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled_**

**_\#Dynaz_**

Summary About the position: This position will be assigned to the Resource Management Flight. This position is Regular Part Time and does include benefits Responsibilities The purpose of this position is to administer the following Air Force Systems: Defense Lodging System (DLS), Qubica, Services Employee Time System (SETS), Aloha Air Force Club's Point-of-Sale System, Rectrac, Food Trak, Golf Club Prophet System, and FSSNET (QOLNET/EISP). Ensure all equipment is PU compliant Monitors ongoing operations of network systems to ensure hardware and software are functioning properly and that operational standards are met. Users established computer techniques to identify and promptly resolve network-related problems with the organization. Troubleshoots hardware, software, and Local Area Network (LAN) problems. Identifies and determines corrective action to be taken in case of individual job failures not covered by standard procedures. Resolves partial system failures (software or hardware related) by providing for revised applications of systems operating capabilities, which involves working through or around the problems with reduced capacity, and readjusting the system when full operating configuration is resolved. Participates with applications programmers and operations personnel to identify problems with applications, operation systems, or hardware that are difficult to pinpoint. Suggests methods for sequencing and software/hardware operation configuration to accept new requirements and resolve processing malfunctions. Adapts or develops new work procedures and instructions for applications by self and others. Also administers the process to consider user requests for additional computer hardware and software. Analyzes processes and/or problems relative to the design of selection of automated systems. Determines if the facility environment can provide for system requirements, and infrastructure is in place to support the system. Coordinates with other base agencies and contractors to ensure compliance standards are met. Maintains an extensive organizational inventory of computer hardware and software. Assists in the installation and testing of system releases and computer upgrades. Makes system improvement recommendations. Maintains established application programs and modifies program contents to provide for new data and output when such changes do not modify original programming logic and technique. Plans and implements security plans, procedures, and training to comply with Wing, Air Force and DoD Standards. Accomplishes risk analyses accreditation, and certification packages. Provides customer training and assistance for new computer systems. Provides technical assistance to current and potential users of systems to minimize computer disruptions. Provides support training on DLS, Qubica, SETS, Aloha, Rectrac, Foodtrac, and QoLNET. Meets all suspense in a timely manner. Required to travel IAW JTR to attend conference, training sessions, and other related meeting. Performs all other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12540188 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/12/2024 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Knowledge of DOD and Air Force automated data processing and networking standards, policies, and techniques. Knowledge of computer hardware and software systems and these interfaces: DLS, Qubica, SETS, Aloha POS, Rectrac, Foodtrac, and QOLNET/EISP; systems comparable to COBOL and FORTRAN. Knowledgeable regarding data content and output options for a variety of administrative, scientific and/or technical applications that are processed on any of several multi-program operating system. Need to know facility environment and infrastructure to support computer systems. Ability to use and maintain a computer system, equipment, and software; analyze computer network, software, and hardware problems and develop effective and economical solutions; and train users on new computer systems. Ability to communicate effectively, both orally and in writing, A minimum CompTIA Security + required within two months of employment if not already obtained. Must successfully complete a National Agency Check with Inquiries (NACI). Position of Trust. This is a drug testing designated position. Must complete a pre-employment physical. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

The Product / Test intern would be primarily involved in supporting the MCU08 product and test group in validating and characterizing silicon for new product development and release. The job responsibility will also involve automated test equipment or bench-level setups for data collection for new products to support the release process. This involves working with product, test, and design engineers to identify new product requirements for validation and characterization.

The intern would have a tremendous opportunity to contribute and learn in a fast-paced semiconductor company during the new product development cycle. The individual is expected to have knowledge and experience in the use of embedded systems, programming knowledge, data analysis, and a good understanding of semiconductor device physics and operation. The candidate should also exhibit excellent communication skills including writing technical reports and documentation of projects. The candidate will also collaborate with multiple groups within the organization and learn from technical experts in product, test, and design disciplines.

Requirements/Qualifications:

JOB REQUIREMENTS
The ideal candidate will currently be enrolled in a bachelor’s degree program in computer engineering and/or electrical engineering. Should be well versed in microcontroller and high-level programming languages.

Must currently be enrolled in a bachelor's level degree in Computer Engineering and/or Electrical Engineering graduating winter 2024 or spring 2025.
Technical background in embedded systems.
Experience in software programming and implementation.
Systematic approach to problem solving and organization.
Self-motivated, highly driven good communication skills
Candidate must be able to work in person for this position.
Minimum 15 hours per week.
PREFERRED QUALIFICATIONS

Graduation date spring 2025.
Knowledge and experience with microcontrollers and semiconductor physics.
Knowledge and experience with automated test equipment and/or laboratory bench equipment.
Experience with scripting languages (i.e. Perl/Python).
Experience with PIC16, PIC18, and/or AVR microcontrollers.
Experience with processing, analysis, and presentation of data (i.e. Excel, JMP, etc.).
Travel Time:

0% - 25%
Physical Attributes:

Hearing, Seeing, Talking, Works Alone
Physical Requirements:

80% sitting, 10% standing, 10% walking, 100% inside.
Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Part-time Desktop Support in Tucson, AZ

Tucson, AZ (http://maps.google.com/maps?q=Tucson+AZ+USA)

Job Type

Part-time

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Part-time Desktop Support in Tucson, AZ. In this part-time role, you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

+ Provide Workstation Software Break Fix support

+ IMAC – PC Install, Moves, Adds and Changes

+ Image Loads

+ Asset Recovery

+ Asset tagging

+ Printer Support

+ Client Center (Tech Bar) Support

+ IT Service Management Updates

+ Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

+ Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

+ Knowledge of PC Imaging

+ Experience with change management and incident management

+ Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

+ Certified Dell Technician

+ Expertise in Inventory Control

Requirements

+ Must be within driving distance of Tucson, AZ and willing to work onsite

+ Must be willing to work part-time

+ Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us:

+ You are an excellent communicator in writing and speaking.

+ You have the ability to work independently but also value teamwork.

+ Your problem-solving skills are excellent.

+ You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.

+ You seek a community of virtue-centered co-workers and clients.

What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website athttps://vso-inc.com/careers

Salary Description

$17.00/hr - $25.00/hr

Description:

• Provide level 2 support to Windows and Mac OS devices.

• On-site support, and support for Remote sites and work-from-home computing

• Day to day troubleshooting activities

• Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.

• Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.

• Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships

• Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders

• Excellent verbal and written communication skills and negotiation skills

• Understanding of infrastructure platforms, services and technology processes

• Self-motivated and driven to identify and deliver appropriate solutions

• Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook

• Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)

Skills:

Desktop, Support, Help desk, telecom, broadband, networking, hardware, software, configuration, Troubleshooting, Customer service, Imaging, Mac, Windows

Top Skills Details:

Desktop,Support,Help desk,telecom,broadband,networking,hardware,software,configuration

Additional Skills & Qualifications:

Very strong verbal and written communication skills.

Ability to maintain strong relationships with end users.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.