Desktop Publishers

Summary This position is located in Chinle Service Unit, Pinon Health Center, Administration, Information Resources Management Department, Pinon, Arizona. This position involves analytical and evaluative duties related to computer networking, telecommunications, Local Area Network (LAN) system administration, maintain Local Area Network/Wide Area Network (LAN/WAN) links, servers, workstations, the premise cable plant and servicing of customer requests. Responsibilities Monitors and maintains network operations. Installs and configures network hardware and software on both services and clients. Analyzes and provides problem diagnosis of system components. Performs basic telecommunications troubleshooting such as checking phone cabling continuity, replacing phone as necessary and setting them up. Maintains the operating systems and integrated file management of data base subsystem and telecommunication systems. Provide for data integrity by using backups, system monitoring and other network tools. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Government housing is not available. No Retention or Relocation incentive or Annual leave credit for Non-Federal service authorized. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience: Experience must be Information Technology related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, Information Technology certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have Information Technology-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. and Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-09 - Installs, maintains and repairs software and hardware supporting information and communication systems; provides customer technical assistance and support for all users; works in Windows operating systems to include server editions, Microsoft Office applications, Active Directory, Exchange, Mumps and other programming environments; installs, configures and troubleshoots Local Area Network/Wide Area Network (LAN/WAN) components such as routers, switches and servers; maintains a customer database to track trends; demonstrate processes and provide orientation for new users; and oversees migration of data. GS-11 - Installs, maintains, upgrades and repairs software and hardware supporting a broad range of information and communication systems; optimizes the functionality and performance of hardware and software systems and ensures reliability of existing system resources; determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services; work in Windows operating systems to include server editions, Microsoft Office applications, Active Directory, Exchange, Mumps and other programming environments; installs configures and troubleshoots Local Area Network/Wide Are Network (LAN/WAN) components such as routers, switches and servers; applies customer service and customer support principles and methods; demonstrates process and provide orientation for new users; conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position allows eligibility through meeting requirements specified in the section titled Education. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. This position has promotion potential to the GS-11 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.

Summary This position is located in Chinle Service Unit, Pinon Health Center, Administration, Information Resources Management Department, Pinon, Arizona. This position involves analytical and evaluative duties related to computer networking, telecommunications, Local Area Network (LAN) system administration, maintain Local Area Network/Wide Area Network (LAN/WAN) links, servers, workstations, the premise cable plant and servicing of customer requests. Responsibilities Monitors and maintains network operations. Installs and configures network hardware and software on both servers and clients. Analyzes and provides problem diagnosis of system components. Performs basic telecommunications troubleshooting such as checking phone cabling continuity, replacing phone as necessary and setting them up. Maintains the operating systems and integrated file management of data base subsystem and telecommunication systems. Provide for data integrity by using backups, system monitoring and other network tools. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Government housing is not available. No Retention or Relocation incentive or Annual leave credit for Non-Federal service authorized. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience: Experience must be Information Technology related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, Information Technology certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have Information Technology-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. and Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the Information Technology field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-05 - Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major field activities, provides instructions to customer on accessing data, processing, space utilization efficiencies and program recovery techniques, consult with customers regarding potential system or program upgrades.GS-07 - Assists users in resolving technical computer problems and malfunctions; plans, organizes, builds and distributes personal computers and laptops; provides technical support to users for computer software; install new software, versions and updates; adapts, configures and test computer software. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position allows eligibility through meeting requirements specified in the section titled Education. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. This position has promotion potential to the GS-11 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.

Avenue5 is growing, and we are in search of a desktop support technician to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

+ Listen to our associates, recognize them, and give them room to grow

+ Invest in our associates to help them become the best version of themselves

+ Approach every important decision with our associates in mind

+ Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities:

The desktop support technician works across a broad range of creative-focused technologies and liaises across multiple areas of the business to support incidents, problems, and requests. This position is also responsible for answering IT requests via email, phone, or instant messaging and explaining solutions in technical and non-technical terms. The desktop support technician is also responsible for executing broad-based IT-focused changes throughout the organization.

Primary Responsibilities and Objectives:

· Work closely with IT leadership to support associates throughout the organization

· Troubleshoot/triage issues on Windows OS, MacOS, and iOS with Adobe Creative Suite, Microsoft Office Suite, and Google G Suite Apps both in-person and remotely

· Manage and support Mitel Phone System

· Monitor help desk tickets via the internal system queue

· Monitor routine maintenance, backups, and restore systems

· Identify and document technical problems with software applications or network systems

· Create, maintain, and distribute reports of progress to senior leadership

· Manage supplier and communications issues as they arise

· Perform other duties as assigned

Education and Experience:

· High school diploma is required. Bachelor’s degree is preferred.

· Five or more years of experience in a desktop support role is required

· One to three years of experience with security practices, servers, and anti-virus programs is required

· One to three years of networking experience is preferred

· One to three years of Google Suite experience is preferred

· One to three years of experience in Microsoft Active Directory Services and O365 is required

· Knowledge of Salesforce.com is preferred

· Prior experience in Yardi Voyager or another equivalent system is preferred

Skills and Requirements:

· Very strong organizational and time-management skills

· Strong interpersonal skills to communicate with all levels of management effectively and sensitively

· Advanced level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

· Sensitivity to confidential matters is required

· Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency

· Ability to relay technical concerns with adequate detail, quickly and accurately

· Capability to read, write, comprehend, and converse in English

· Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system

· Excellent customer service and interpersonal skills with the ability to relate to others

· Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling:

· Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays

· May be required to be on-call and aid during staffing deficiencies on-site

· Ability to travel (10-15%)

Environment:

· Exposure to environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

· Ability to lift, push, and pull up to 25 pounds

· Ability to remain stationary, move around, reach, and position oneself as needed for extended periods

· Must be able to observe and detect signs of emergency through visual and/or auditory cues

· Ability to communicate and express or exchange ideas with others, as well as, those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly

· Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound

· Visual requirements including color, depth perception, and field vision

· Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

· Ability to tolerate stressful situations

· Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Part-time Desktop Support in Tucson, AZ

Tucson, AZ (http://maps.google.com/maps?q=Tucson+AZ+USA)

Job Type

Part-time

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Part-time Desktop Support in Tucson, AZ. In this part-time role, you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

+ Provide Workstation Software Break Fix support

+ IMAC – PC Install, Moves, Adds and Changes

+ Image Loads

+ Asset Recovery

+ Asset tagging

+ Printer Support

+ Client Center (Tech Bar) Support

+ IT Service Management Updates

+ Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

+ Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

+ Knowledge of PC Imaging

+ Experience with change management and incident management

+ Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

+ Certified Dell Technician

+ Expertise in Inventory Control

Requirements

+ Must be within driving distance of Tucson, AZ and willing to work onsite

+ Must be willing to work part-time

+ Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us:

+ You are an excellent communicator in writing and speaking.

+ You have the ability to work independently but also value teamwork.

+ Your problem-solving skills are excellent.

+ You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.

+ You seek a community of virtue-centered co-workers and clients.

What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website athttps://vso-inc.com/careers

Salary Description

$17.00/hr - $25.00/hr

We are looking for someone:

1) Currently studying Computer Science OR has a background in Computer Science, OR has experience with HTML, CSS, and JavaScript

2) Who can meet our teachers and students on site in Goodyear Arizona 3-5 times per week (number of days is flexible)

3) Available 5-10 hours per week

4) Enthusiastic and can make students excited about coding!!

Additional information
Documentation: A fingerprint card and background check are required

Dates: August 3, 2024 – May 31, 2025

*Must be able to work legally in the US

We are looking for someone:

1) Currently studying Computer Science OR has a background in Computer Science, OR has experience with HTML, CSS, and JavaScript

2) Who can meet our teachers and students on site in Goodyear Arizona 3-5 times per week (number of days is flexible)

3) Available 5-10 hours per week

4) Enthusiastic and can make students excited about coding!!

Additional information
Documentation: A fingerprint card and background check are required

Dates: August 3, 2024 – May 31, 2025

*Must be able to work legally in the US

We are looking for someone:

1) Currently studying Computer Science OR has a background in Computer Science, OR has experience with HTML, CSS, and JavaScript

2) Who can meet our teachers and students on site in Scottsdale Arizona 3-5 times per week (number of days is flexible)

3) Available 5-10 hours per week

4) Enthusiastic and can make students excited about coding!!

Additional information
Documentation: A fingerprint card and background check are required

Dates: August 3, 2024 – May 31, 2025

*Must be able to work legally in the US

BASIS Phoenix Primary - Home of the Firebirds is currently seeking applicants for an IT Support to start ASAP!

The Entry-Level IT Support Technician’s primary role is to provide help desk operations and ensure that end users are receiving appropriate assistant for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry-level knowledge of systems administration, customer service and strong desktop support experience and expertise. The ideal candidate will have a genuine interest in IT, a willingness to learn and a passion for helping other in an educational setting.

PRIMARY RESPONSIBILITIES:

Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
Imaging computers utilizing PXE boot
Office 365 Administration
Outlook and Lync 2013 configuration
Maintains system processes related to file and system backups
Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)
Maintain Active Directory user and computer accounts
Maintains computer and mobile device updates/patches
Maintain telephony equipment including VOIP and analog services
Recommends hardware, software and consumables for purchase.
Maintain updated and accurate inventory lists
Maintain and create documentation of IT processes
KEY COMPETENCIES

Knowledge and understanding of BASIS organization
Attention to detail and strong organization and communication skills.
Excellent customer service skills
Analytical with strong problem solving skills
Strong project management skills
Ability to interpret a variety of instructions in written or verbal form
EDUCATION AND EXPERIENCE REQUIREMENTS

Required:

1-2 years in an IT Help Desk environment
Computer Skills: Office 365 Suite, SharePoint, MDT, Active Directory, DHCP, Network Printers, Windows 10.
Preferred:

Knowledge of SharePoint 2013
Knowledge of System Center 2012
Knowledge of Microsoft Dynamics
Basic understanding of IP routing
Additional Job Information:

NOTE: All employees of BASIS Ed are required to obtain and maintain a valid fingerprint clearance.

Benefits and Salary:

Salary for this position is competitive and dependent on education and experience
BASIS Ed offers a comprehensive benefits package, including but not limited to:
Employer paid medical and dental insurance
Vision insurance
PTO
Ability to add dependents
401k with partial match that grows over time
Notice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. The following person has been designated to handle inquiries regarding BASIS’ non-discrimination policies: Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N. Hayden Rd, Scottsdale, AZ 85258, (480) 289-2088.

*As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities.

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the U.S. Army Network Enterprise Technology Command (NETCOM) Headquarters at Fort Huachuca, Arizona. Responsibilities Serve as technical authority and Subject Matter Expert (SME) for all aspects of Army Information Technology (IT) directory services. Provide collaboration and productivity services to compute and store. Support the Army Enterprise Action Plan and Army Unified Network. Lead global implementation and deployment efforts. Ensure leadership has situational awareness of all developments. Represent the Army Network Enterprise Technology Command (NETCOM) in high level Department of Defense (DoD) and Army meetings. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. United States Citizen Applying to a Cyber Excepted Service (CES) Position Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify based on your experience, your resume must describe specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by: Preforming Information Technology (IT) project integration management for directory services and network operations; Acting as a technical authority advisor to senior leadership regarding critical or controversial IT issues; Applying cyber security management through Information Assurance (IA) and Risk Management Framework (RMF) polices and standards in conjunction with project execution; and Ensuring compliance with IT plans, polices, procedures, laws and regulations by evaluating processes or procedures to monitor the effectiveness, efficiency, and productivity of IT services and capabilities. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. This position is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top security clearance. This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Digital Technology Career Field position. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Relocation incentive maybe authorized. Recruiment incentive maybe authroized.

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the U.S. Army Network Enterprise Technology Command (NETCOM) Headquarters at Fort Huachuca, Arizona. Responsibilities Serve as technical authority and Subject Matter Expert (SME) for all aspects of Army Information Technology (IT) directory services. Provide collaboration and productivity services to compute and store. Support the Army Enterprise Action Plan and Army Unified Network. Lead global implementation and deployment efforts. Ensure leadership has situational awareness of all developments. Represent the Army Network Enterprise Technology Command (NETCOM) in high level Department of Defense (DoD) and Army meetings. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) Employee Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current DoD Cyber Excepted Service (CES) Employee (non-Army) Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service Positions Non-Department of Defense (DoD) Transfer Applying to Cyber Excepted Service Positions Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify based on your experience, your resume must describe specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by: Preforming Information Technology (IT) project integration management for directory services and network operations; Acting as a technical authority advisor to senior leadership regarding critical or controversial IT issues; Applying cyber security management through Information Assurance (IA) and Risk Management Framework (RMF) polices and standards in conjunction with project execution; and Ensuring compliance with IT plans, polices, procedures, laws and regulations by evaluating processes or procedures to monitor the effectiveness, efficiency, and productivity of IT services and capabilities. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. This position is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top security clearance. This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Digital Technology Career Field position. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Relocation incentive maybe authorized. Recruiment incentive maybe authroized.