Desktop Publishers

POSITION PURPOSE

The Raley’s Companies IT division employs technology enthusiasts who focus on providing our business partners in functional solution design, implementation, and support of specific Oracle modules. The Oracle Sr Staff Functional Analyst is responsible for providing project leadership and advanced functional consultation in a variety of areas in the Oracle Suite in support to Raley’s business partners. The role’s purpose is to possess and apply comprehensive, advanced knowledge of multiple business operating procedures, functionality and the potential impact on other systems or business units/processes. The Oracle Sr Staff Functional Analyst role uses consulting and technical skills, cross functional business knowledge, and Oracle solution expertise to effectively integrate Oracle technology into our business environment in order to achieve expected business results. Based on user requirements analysis, the role will prepare functional designs, system configuration, perform relevant testing and deployment of the designated business solution for large and complex business needs.

ESSENTIAL JOB FUNCTIONS AND BASIC DUTIES

Facilitates the implementation and support of Oracle modules to enhance Raley’s business functionality and overall performance, while maintaining a high degree of customer satisfaction.
Designs, configures (or programs) and tests in various Oracle Modules: Core Human Resources, Recruiting, Benefits, Payroll, Workforce Compensation, Talent Management, Absence Management, and HR Help Desk.
Analyzes the current business processes and scenarios of The Raley’s Companies business and recommend/develop solutions to meet the business need.
Responsible primarily for successful implementation of Oracle, providing functional and or technical expertise, guidance, presentation, and instruction on Oracle products to Raley’s business partners, and IT when required.
Provides Proof of Concept by exploring various industry best practices for business process and or technical improvements.
Develops internal and external integrations using HCM Data Extract, Oracle Integration Cloud, and other third-party integration tools.
Applies an advanced level of logic and reason to identify and solve complex, multi-faceted IT and business problems.
Leads IT studies and teams on projects for systems solutions, involving defining the scope, goals, and deliverables, and using analytical tools.
Conducts advanced application configuration, testing, debugging and documentation with assigned team.
Provides on-going support of existing systems through change analysis and problem resolution.
Applies appropriate principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Participates in creating the Request for Information and Request for Proposal documentation with the client.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE:
B.A./B.S. or MA/MS in Computer Science, MIS or related subject or equivalent combination of education and experience.
Minimum of four or more (4+) years professional experience related to analytical or system support with the Oracle HCM system, and a minimum of six or more (6+) years of technical and development experience with HCM, Time and Attendance, or Workforce Management solutions, or the equivalent combination of education and experience.

REQUIRED KNOWLEDGE:

SKILLS and ABILITIES:

Advanced knowledge of the Oracle HCM Cloud application including experience with HCM Data Extract, Fast Formula, OTBI, and BI Publisher.
Must have knowledge with developing solutions with an Oracle HCM Cloud application, including experience with HCM Data Extract, Fast Formula, OTBI and BI Publisher.
Must have a strong understanding of the Oracle HCM Cloud data model.
Must have experience building complex SQL statements with database tools and reporting applications.
Knowledge of HR and Payroll business processes, tasks, and underlying table structures.
Experience with descriptive/extensible flex fields, HDL, spreadsheet loader, functional configuration manager, fast formulas, user defined tables, value sets, value set queries is a big plus.
Techno-functional experience with PeopleSoft HCM, Kronos/UKG, Reflexis, and Visual Studio Builder applications are highly desired.
Data and analytical and troubleshooting skills required.
Ability to successfully partner with vendors/agencies and internal stakeholders; ability to work within a cross-functional team environment where teams are sometimes located remotely.
Strong ability to prioritize and resolve technical issues within the broader project team.
Experience in working within an offshore and onshore resource model.
Ability to collaborate across various groups, build relationships, and manage effectively in a matrix organizational structure.
Strong customer service skills and ability to follow through to resolve customer issues.
Capable to understand client expectations and to recognize and resolve issues that may affect delivery.
Ability to manage multiple development software projects and priorities, while accessing the overall impact to the current and new application configurations.
Able to work independently with strong verbal and written communications skills.
Ability to prioritize tasks to meet requirements in a fast-paced continuously changing business.
Knowledge of DevOps development and Cloud technologies
Business knowledge of several major functions.
Effectively influence both Business Leaders and IT Leaders on technical direction

PHYSICAL DEMANDS – Employees may occasionally experience the following physical demands for extended periods of time:

Sitting
Keyboarding
Viewing computer monitor
WORK ENVIRONMENT

Work is performed in an on-site business office environment. Occasional travel to outside locations or meetings may be required. Ability to work extended hours, as required, in support of the company’s business need.

*Denotes essential job functions.

Manager, IT Desktop Support

Location: Information Tech Services

Regular/Temporary: Regular

Job ID: 608336

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• The start date for this position will be between 6/1/25 and 7/1/25.

Job Description

This position is responsible for the oversight of the Desktop Support team with Northern Arizona University Information Technology Services Department on the Flagstaff campus. The IT Manager of Desktop Support is responsible for managing daily operations and functionality of end point devices, representing the team to other stakeholders and helping to ensure that ITS Desktop Support is constantly improving. As part of strategic planning, the IT Manager collaborates with vendors and the Director of IT Support to ensure that resources align with university allowances and priorities. The IT Manager focuses on enhancing skill levels and communication within the team. By fostering growth and development, they contribute to providing exceptional customer service to the NAU Campus Community.

Leadership and Supervision - 50%

• Lead, motivate, and provide supervision to the Flagstaff Campus Desktop Support team.
• Manage the performance of the Desktop Support team and provide support to our NAU Customers to ensure that service levels are achieved.
• Ensure that customer expectations are met or exceeded.
• Contributes to the strategic planning process as a strategic member of the extended management team.
• Serve as the liaison between faculty and staff with ITS and external stakeholders to develop new relationships and enhance existing relationships with the intent of building and enhancing IT partnerships.
• Network with colleagues through professional organizations, meetings with key stakeholders and outreach initiatives to ensure NAU's IT services and needs are met.
• Monitor multiple projects including planning and implementing new computer equipment, sites and services; interview and consult with customers; create design plan and specifications; coordinate activity with other departments, units or vendors; set schedule, monitor and evaluate progress and success or failure of project.¿
• Responsible for the effective management and effective provision of second tier technical support.
• Monitor and balance workloads for technical support areas.
• Supervise, hire, train, and evaluate assigned staff.
• Work with employees to correct deficiencies, recommend and implement corrective action and discipline.

Operations Management - 15%

• Provide quality assurance in accordance with KPI's determined by educational industry standards (ie: Educause, ITSM)
• Follow up with customers to ensure customer satisfaction and to address customer complaints
• Demonstrated experience working with remote resources and providing support remotely.
• Represent ITS division among campus Edge units, including collaborating and liaison between other areas in ITS.
• Assist in coordinating the process for communicating outage/emergency activities to the ITS organization and the NAU Community.

Communications - 15%

• Ensures collaboration among IT systems support staff to reach a shared understanding of possible strategies and services that will help the university reach its goals.
• Coordinates and collaborates with all areas of NAU ITS to ensure that systems are properly implemented, tested and functional, and that system issues are addressed in a timely manner.
• Ensure successful implementation of programs, policies, procedures, and activities related to NAU's statewide community campus engagement outside the Flagstaff campus.

Reporting and Assessment - 15%

• Documents, tracks, and monitors incidents to ensure a high level of service and customer support.
• Creates and updates public and internal documentation and training materials, as well as internal team processes.
• Conduct research, write reports, summaries and/or recommendations and conduct technical and fiscal presentations regarding needs, goals and objectives.¿

Other - 5%

• Perform other duties as assigned.
• On-call duties required for this position.

Minimum Qualifications

• Bachelor's degree in related field; AND,
• 2-4 years of systems support experience; AND,
• 1-2 years of management or supervisory experience;
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Knowledge of issues in higher education customer support from both a user and a technical perspective.
• Working knowledge of Microsoft Office, Office365, and Microsoft's Cloud computing.
• Experience using web/video conferencing tools to present and conduct meetings and collaborative forums.
• Experience in employee supervision and administrative principles and practices.
• Experience in a service-oriented environment.
• Experience working independently in positions with significant judgment and decision-making responsibilities.
• Experience in developing processes and procedures that govern program implementation

Knowledge, Skills, & Abilities

• Experience managing and mentoring a large support team.
• Proven experience working in high demand, fast paced work environments.
• Must communicate effectively both verbally and in writing with a variety of audience types using different mechanisms including informal updates, formal presentations, and other analytical and technical documents.
• Proven Leadership skills with strong sense of ownership and urgency.
• Must be able to apply creative and critical thinking to the work environment during high demand fast paced stressful times.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $89,551 Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 5, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6124381

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