Information Security Analysts

Manager, Operations (Yuma, AZ)

Location: NAU - Yuma

Regular/Temporary: Regular

Job ID: 608167

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work at the NAU Yuma campus in Yuma, AZ, with or without accommodation. Opportunities for remote work are rare.
• Occasional travel is expected.

Job Description

Provides high-level administrative assistance to the NAU Yuma Dean/Campus Executive Officer in a confidential and discretionary manner. Provides employee support to the faculty and staff of NAU Yuma. Works with the Dean and department chairs to support the goals and objectives of NAU Yuma and coordinate campus activities with the library, student services, advising and IT. Supervises the front office staff and is responsible for hiring, firing, training, and evaluating these staff members. Administers faculty, staff, and student searches for NAU Yuma in compliance with state and university hiring practices and procedures. Serves as the HR liaison for Yuma personnel and acts as the liaison between NAU Yuma, NAU Online, NAU Flagstaff, Arizona Western College (AWC), Imperial Valley College (IVC), and other universities/colleges. Represents NAU at Yuma community events and joint AWC/NAU functions and committees in a professional and cooperative manner. Coordinates creation of marketing materials to promote the Yuma campus. Manages facility and building maintenance requests for NAU Yuma.

Administrative Support to Dean - 25%

• Provides high-level administrative support to Yuma Dean/Campus Executive Officer while maintaining confidentiality and discretion regarding sensitive Yuma business and files.
• Works with Dean on Yuma developmental activities, Yuma strategic plan, campus projects and reports, and research information on university policies and procedures.
• Assists in development of strategies to increase student enrollment and enhance the student experience at NAU.
• Maintains Dean's schedule and arranges meetings with NAU executives, community leaders, AWC and IVC executives and Yuma faculty/staff.
• Coordinates logistics for the Yuma Advisory Board, serves on the Yuma Executive Committee, and coordinates meetings with students (grade appeals, conferences).
• Ensures timely processing of signature requests (faculty overload, grade changes, adjunct faculty level increases, etc.).

Employee Support - 20%

• Provides employee support to Yuma faculty and staff.
• Ensures accurate and timely entry of information pertaining to employee personnel actions into the university computer system while maintaining confidentiality.
• Maintains Yuma personnel files and ensures confidential record retention of those documents.
• Provides backup assistance to the Yuma Financial Oversight Analyst.
• Maintains purchasing card and assists with travel and purchasing requests for the NAU Yuma personnel.

Campus Administration - 15%

• Works with the Dean and department chairs to support NAU goals and objectives.
• Coordinates Yuma Branch campus activities with the library, student support services, advising and IT personnel.
• Administers Yuma Curriculum Committee (YCC) documents and coordinates meetings.
• Administers the Faculty Activity and Achievement Reporting (FAAR) system to facilitate the Yuma faculty evaluation process.
• Provides administrative support to faculty and staff concerning accreditation and other student and college activities.

Supervision - 10%

• Supervises the Yuma Administrative/Faculty office staff.
• Manages staffing of the Administrative/Faculty office during business hours to serve students, community, and Yuma employees.
• Responsible for hiring and training of staff and the oversight and evaluation of their activities.

Searches (faculty, staff, and students) - 10%

• Administers faculty and staff searches for Yuma faculty and staff ensuring all proper documentation and compliance with state and university hiring policies and procedures and in support of the university affirmative action program.
• Coordinates Faculty Search Training for faculty searches including interview logistics and advises committee members on university procedures throughout the search.
• Maintains search files per the university Record Retention policy.

HR Liaison - 5%

• Serves as HR liaison for Yuma staff, responds to HR inquiries from staff and faculty and communicates university human resources policies to NAU employees.
• Serves as backup payroll approval for Yuma whenever supervisors are on leave.

NAU Yuma Representative/Marketing - 5%

• Represents NAU at Yuma community events and functions and serves on Yuma community committees as needed.
• Represents NAU at AWC events and serves on joint AWC/NAU.
• Serves as liaison between NAU Yuma, NAU Online, NAU Flagstaff departments, AWC, Imperial Valley College, and other universities/colleges.
• Coordinates creation of marketing material to promote the Yuma campus.

Campus Operations and Building Manager - 5%

• Manages campus operations at the NAU Yuma campus.
• Serves as primary contact for building maintenance and key requests.

Campus Events - 5%

• Coordinates and manages annual university events including Commencement, Honors Convocation, Teacher of the Year, Community Potluck, and NAU Yuma Alumni Holiday Party.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelors degree.
• 2-4 years of relevant experience.
• 1-2 years of management or supervisory experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Master's degree.
• 2-3 years' high-level administrative support.
• 3-5 years' management or supervisory experience.
• In-depth knowledge of NAU policies and procedures.
• Experience coordinating employee searches.
• Experience developing and running events.

Knowledge, Skills, & Abilities

• Proficient in Microsoft Office Suite.
• Ability to multi-task.
• Excellent organizational skills.
• Excellent written and oral communications skills.
• Strong attention to detail.
• Exercises good judgment and professionalism in a fast-paced setting.
• Ability to work independently and as part of a high-functioning team.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $58,882. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

December 2, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5810719

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jeid-7cb8dbce59395e43ba27ab1761bac17b

**Requisition ID: R10177332**

+ **Category:** Engineering

+ **Location:** Chandler, Arizona, United States of America

+ **Clearance Type:** Secret

+ **Telecommute:** No- Teleworking not available for this position

+ **Shift:** Days (United States of America)

+ **Travel Required:** Yes, 25% of the Time

+ **Relocation Assistance:** Relocation assistance may be available

+ **Positions Available:** 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Space Systems is looking for a **Staff Systems Engineer- Weapon System Integration Lead** to support the **Glide Phase Interceptor Program** within the **Launch Vehicles** business unit in **Chandler, Arizona** .

**The Staff System Engineer will**

+ Lead an integrated product team tasked with implementing missile design interfaces to the overall weapon system in alignment with customer objectives and constraints

+ Partner with external organizations to understand weapon system capabilities and requirements for the launch vehicle.

+ Develop and balance performance requirements between missile and weapon system

+ Perform trade studies to optimize missile engagement sequence and performance relative to weapon system input parameters

**Basic Qualifications**

+ Bachelor’s Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline from an accredited university and 12 years of related experience or a Master’s degree in a STEM discipline and 10 years of experience, or a PhD and 8 years of experience.

+ Must have an active U.S. Government DoD Secret security clearance at time of application, current and within scope with the ability to obtain a U.S. Government DoD Top Secret security clearance

+ Weapon System experience Spanning Program Lifecycle from Requirements Development through PDR, CDR to Production

+ Experience Negotiating Requirements with External Entities

+ Experience Presenting to Customers

+ Requirement Decomposition Experience

+ Travel 25% of the Time (3-4 days once per month both domestic and international)

**Preferred Qualifications:**

+ Weapon System Integration Experience (Aegis preferred)

+ Performance Modeling and Analysis Experience at the System Level

+ CONOPS Development (system of systems experience is a plus)

+ Aegis Weapon System and / or BMDS Experience

+ System performance trades / optimization between elements

+ Experience implementing system architecture in MBSE

**Salary Range:** $142,500 - $213,700

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions Inc. is seeking a VMware Systems Administrator (Intermediate-Level) to join our team on Fort Huachuca located in Sierra Vista, Arizona.

+ Must be a US Citizen

+ Active DoD Security Clearance

+ Non-remote (relocation incentive available)

As the VMware Systems Administrator, you will provide technical support and system administration support on the Fort Huachuca military installation. You will be a part of a diverse team supporting a globally distributed information system, responsible for managing the functionality and efficiency of a group of computers running on one or more secure operating systems.

Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

+ Monitor and troubleshoot system performance within the VMware environment.

+ Provide Tier 1 and Tier 2 support to hosted tenants.

+ Design, plan, implement, and administer enterprise blade server and storage technologies in support of underlying virtualization infrastructure.

+ Provide guidance and work leadership to less-experienced staff members.

+ Install, configure, and integrate servers associated with a VMware virtual infrastructure.

+ Perform backups, troubleshooting, and problem resolution for servers associated with a VMware virtual infrastructure.

+ Build highly available server clusters in a vSphere environment.

+ Build and configure virtual networks.

+ Assist with the coordination and implementation of hardware maintenance, upgrades, repairs, or replacements supporting the virtualization infrastructure

+ Provide advice and training to end-users.

+ Administer enterprise VMware-based virtualization infrastructures covering vCenter ESXi environments version 6.0 and later.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

+ US Citizen

+ Active DoD Security Clearance

+ IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

+ Two (2+) years of relevant experience or a degree in Computer Science, Information Systems, or related field.

+ Experience with Cisco FlexPod, VMware (or equivalent virtualization technologies), or Network Attached Storage systems with a comprehensive understanding of computer concepts.

+ Experience with network installations and upgrades.

+ Current Computing Environment (CE) certification (required within 90 days of performance start date).

Preferred:

+ IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.).

+ Knowledgeable in creating a PPS (Ports, protocols, & services) request.

+ Experience working in a Department of Defense (DoD) environment.

+ Problem solver and troubleshooter who thrives in resolving complex problems.

+ Strong self-starter requiring minimal supervision.

+ Experience providing quality service and support for mission-critical systems and VIP end users.

+ Excellent communication skills (written and oral) and interpersonal skills.

+ Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Job Description

Insight Global is seeking a network engineer to support a large government customer. This person will be responsible for designing, configuring and deploying virtualized networks as well as responding to any issues with existing infrastructure such as lag or latency. This person should have a strong understanding of the OSI model as well as experience with VMware. This is an onsite role and works from 11am to 7 pm.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Active Clearance

6+ Years of Networking Experience

IAT II or Higher

Willingness to obtain CCNA within 6 months of hire. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

**Description**

***This position is Remote with 30% travel***

**What You’ll Do:**

+ Determine recommended automation system solutions, work with Project Managers to develop migration roadmaps, program plans, and implementation cost estimates, and work with Business Development Managers to develop/deliver proposals

+ Support Project manager as Lead Engineer to plan, schedule, and coordinate the technical aspect of a project as well as mentor early career engineers during project implementation

+ Participate in client meetings and resolve any technical issues on projects

+ Ensure project team’s use of EN Automation’s engineering processes, design tools and best practices to drive project performance

+ Develop and document system requirements, test plans, and commissioning plans and ensure alignment of the control system design and development activities.

**Required Qualifications:**

+ BS Degree in Engineering or equivalent experience

+ Minimum of 3+ years of automation and controls

+ Requires exceptional verbal and written communication skills and regular interaction with assigned project clients and partners (both internal and external to the company)

+ Knowledge of multiple industry leading vendor platforms, architectures, and data communications for PLC, SCADA, and DCS systems such as, but not limited to, Rockwell Automation, Siemens, Inductive Automation, Aveva/Wonderware, Emerson, and ABB.

+ Good understanding of system data collection, database management, and data analytics that support client’s business decisions

**Not quite right for you? For a full listing of all our openings, please visit us at:** https://entrustsol.com/careers/

**Who We Are:**

ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies.

**In return for top talent, ENTRUST Solutions Group offers:**

+ Generous paid time off and benefits

+ 401(k) retirement program with a company match

+ Career development programs

+ Tuition reimbursement

+ Flexible work schedule

**To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:**
https://www.linkedin.com/company/entrustsolutionsgroup

**_ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._**

**_Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST_**

**_\#LI-SS1_**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

**Job ID Number**

R4221

**Employment Type**

Full time

**Worksite Flexibility**

Remote

**Job Summary**

We are looking for a motivated Senior Business Systems Analyst ready to take us to the next level! If you have hands on configuration experience utilizing HealthEdge HealthRules Payer, at least seven years of experience in Information Technology and are looking for your next career move, apply now.

**Job Description**

We are looking for a Senior Business Systems Analyst to implement the configuration of the infrastructure of underlying systems that support the respective business platforms for our clients Medicaid Business Unit. This position will be Full-Time and Remote.

**_Due to our end client and project work, all candidates must be United States citizens._**

**What You’ll Do**

+ Perform configuration change management activities related to benefits, business rules, screen design, templates, workflows, provider contracts, and user interface design.

+ Translate configuration rules, fee schedules, contract terms, provider data code sets, and benefits into system parameters to ensure accurate managed care operations.

+ Lead or actively participate in project teams as a Subject Matter Expert (SME) on the most complex projects, including cross-functional projects with potential regulatory risk exposure and customer service & financial impacts.

+ Collaborate with customers on complex issues to understand capability needs, gather project specifications, create business cases, translate high-level business needs into detailed requirements, and ensure quality delivery.

+ Analyze market trends for competitive insight to correlate into business value statements.

+ Use functional and organizational knowledge to mentor Associate, Intermediate, and Senior Business Systems Analysts.

+ Perform hands-on configuration in production and test environments, including incident tracking and resolution, release management, and project management.

+ Develop policies & procedures in support of standardized and accurate configuration and maintenance.

+ Stay informed of all health plan contracts and amendments, as well as code sets, fee schedules, and pricing changes made by health plans, CMS, and/or the states’ Medicaid programs.

+ Identify, document, and resolve risks, defects, and issues.

**What You'll Need**

Required:

+ Bachelor’s degree in Business Management, Information Systems, or a closely related discipline

+ 7 or more years in progressive roles within the Information Technology/Services sectors

+ 3 or more years in progressive roles withing Project Management

+ 3 or more years of experience in the Health Insurance/Healthcare Industry

+ Hands-on configuration experience utilizing HealthEdge HealthRules Payer (HRP)

+ Knowledge of Medicare & Medicaid programs and their benefits

+ Proficiency in Agile methodology and Agile project management

+ Strong analytical, problem-solving, and communication skills

+ Experience writing queries in SQL, generating reports/dashboards

Preferred:

+ Master's Degree in Business Administration/Management or Information Systems

+ 5 or more years of experience in Process Improvement

+ Experience working in a SaaS model

+ Experience with Health Source (previously known as Burgess)

+ Customer service orientation

+ Leadership skills

**Physical Demands**

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

+ Must be able to communicate with customers/team members over the phone/internet meetings

\#LI-NA1

**Reasonable Accommodation Statement**

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

**Equal Employment Opportunity Policy Statement**

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job Description
Provide network engineering, management, network infrastructure services and solutions, and support for daily operations and project work in a fast-paced IT environment at our client’s site. Aid our clients project teams on major projects by owning some of the project tasks, such as, creating change documentation and implementation, field installation, configuration, service, and decommission of dedicated and shared equipment. The ideal candidate will be self-motivated and able to deliver unique solutions in a complex environment.

Position Details:
Hourly position based upon experience & skill level
Contract with possible contract extension or hire
Standard work hours: Mon-Fri 7:00am-4:00pm
Location: Onsite - Chandler, AZ
Primary Roles & Responsibilities:

Proven experience as network technician/administrator or relevant position
Outstanding diagnostic, problem-solving and analytical skills
Excellent written, oral, and interpersonal communication skills
Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration
Review, design, and implement solutions for our customers to meet their requirements
Complete network equipment installation, testing, maintenance, and configuration activities of a variety of network equipment
Responsible for implementing standard changes
Participate in meetings and represent the company with customers, vendors and provide input on various initiatives
Keep updated on emerging technologies and standard business practices
Perform network closet clean-up, switch port optimization, and survey work as needed.
Represent the organization when needed in technical meetings and briefings
Propose and implement hardware and software upgrades that will improve the performance and reliability of the network system

Required Qualifications:
Active CCNA certification
2-5 years of experience with Cisco Routers and Switches
Solid knowledge of Cisco command line configuration
General comprehension of the various components and sub-components of data center infrastructure.
Excellent judgement and analytical skills, ability to prioritize tasks based on fluctuating needs

Supervisory Responsibility

This position has no direct reports.

About Us:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Senior Business Systems Analyst

Location:

Phoenix, AZ, US

Date: Nov 15, 2024

**Requisition ID** : 18030

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

The Senior ITIL Analyst serves as process owner for ITIL disciplines as they relate to current Service Management practices across the enterprise, and through to their facilitation in the ServiceNow platform.

Coordinating all aspects of ITIL service design & continual improvement processes, the role provides oversight and guidance of the end-to-end ITIL and related ITSM process, including service levels, risk, capacity, availability, service continuity, discovery, & CMDB/CSDM Reporting.

Reporting to the Sr Manager, IT Governance & Service Management, the Sr ITIL Analyst is responsible for the development of the overall ITIL roadmap and ITIL strategic direction, along with ITSM service-level agreements and governance.

This role is also responsible for ensuring that business needs, related to ITIL practices, are clearly understood, documented, and met.

They will work closely with business area ServiceNow platform users, subject matter experts and technical resources to support business requirement efforts, document functional requirements and design specifications, support, and success metrics for the ongoing operational needs of the ITIL/ITSM disciplines.

**What You'll Do**

+ Align ITIL processes with the organization’s strategic objectives, Including defining the process flow, identifying inputs and outputs, and establishing performance metrics.

+ Document and map current ITSM processes and perform gap analyses against desired or best practice outcomes.

+ Maintain comprehensive documentation for ITSM processes, ensuring that documentation is up-to-date and accessible.

+ Developing and regulating policy, standards, use cases, and new service onboarding.

+ Independently functions as a partner to the business to promote, identify and shape ITIL and Service Management objectives.

+ Partners with leaders to identify opportunities to evaluate, sequence and shape initiatives for strategic value.

+ Represents ITSM adoption in re-prioritization decisions with respect to the enterprise roadmap and SRP’s strategic goals.

+ Ensure adherence to ITIL best practices and alignment with organizational goals.

+ Define stakeholder expectations for service delivery and maintain that definition as it evolves over time.

+ Translate stakeholder expectations into measurable criteria (SLOs, SLAs, KPIs, metrics) by conducting thorough requirements gathering, ensuring alignment with business objectives, and defining clear, actionable, and achievable performance indicators to monitor and ensure service quality.

+ Generate regular reports and dashboards to provide insights into performance, trends, and areas for improvement, including resource utilization reporting.

+ Builds positive relationships with external clients by providing excellent service/support and consistent communication as appropriate.

+ Facilitate effective communication to help leadership achieve a common understanding of success criteria and definition of the challenges that need to be solved for consistent success.

**What It Takes To Succeed**

+ A proven track record in business analytics, identifying and distilling requirements.

+ Skills in ITSM project management, ideally with a strong background in delivering strategic ServiceNow IT Service Management solutions

+ 10 years professional experience, including 5+ years championing organizational change (e.g., leading initiatives, products, services, or interactions) preferred.

+ Project experience utilizing Agile and Waterfall project methodologies for technical or software development, preferred.

+ Preferred certifications: **ITIL V3 or V4** Certification.

**Experience**

+ Bachelor's Degree and 5 years relevant experience in Computer Science, Information Technology, or related fields.

+ 3+ years business analyst, system analyst, or related IT analytic experience.

+ Willingness to take and pass requirements to become **ITIL V4** certified in the first 4mo. of employment (if not currently certified)

**Nice-to-haves**

+ Professional experience in working with ITIL and ITSM practices in association with the ServiceNow

+ Platform, versions Utah or higher.

+ ServiceNow Certifications such as Certified Implementation Specialist (CIS) or other relevant designations.

+ ServiceNow Certified System Administrator (CSA).

+ 3+ years Business Analyst or related IT analytic experience.

+ Experience working in and following AGILE based SDLC.

**Education**

Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The MDM Support Engineer is responsible for providing high-quality technical and configuration management support for the U.S. Army IMCOM G9 Child and Youth Services (CYS) Commercial Enterprise Network (CEN).

Position requires the ability to have or obtain a Public Trust background investigation with favorably adjudicated Child Care National Agency Check and Inquiries (CNACI) and a FINAL favorable investigation must be achieved.

Cisco Meraki Mobile Device Management (MDM) Support Engineer adding two new MDM engineers to provide geographic support to Asia Pacific(APAC) and Europe Middle East Asia (EMEA)

**Work Schedule**

**EMEA MDM Engineer** : 5:00 am EST - 1:00 pm EST

**The Main Responsibilities**

+ Develop and maintain enterprise configuration as it pertains to MDM within the CEN

+ Work directly with Cisco Meraki Engineering to resolve issues related to MDM

+ Develop and maintain a Knowledge Management portal pertaining to MDM within the CEN

+ Provide asset management of CEN end user devices utilizing MDM

+ Provide configuration management of CEN end user devices utilizing MDM

+ Member of CEN Configuration Control Board (CCB)

+ Provide regular reports to the government on MDM related data

+ Provide training (as required) on MDM to CEN government personnel

+ Create/design deployment guides/tutorials for CEN MDM end users

+ Research and resolve MDM issues reported by CEN

+ Be a subject matter expert on Cisco Meraki MDM

This is a new customer funded position for a Cisco Meraki Engineer to work on remotely with occasional travel supporting Mobile Device Management (MDM) on Lumen services provided to IMCOM (US Army) Child Youth Services Program. Positions will either provide primary support to sites and users in the APAC or EMEA geographic areas and will provide support to other areas if available as a secondary area of responsibility.

Each position will have core work hours aligned with the regional area of responsibility and will be led by the Team Lead Program Engineer. These positions are part of a Lumen Program Management Office in support of the services provided to the Child Youth Services CEN Program.

**What We Look For in a Candidate**

**Experience Requirements:**

+ 3 years of MDM experience and 5 years of enterprise networking engineering of ence

+ Understanding of OS-level operation of Mac OS X, Windows, iOS, and Android

+ Superb project management, follow-through, and problem-solving/troubleshooting skills

+ Subject Matter Expert level experience working with MDM solutions for iOS/OSX/Android

+ Extensive knowledge and hands-on experience with Cisco network monitoring tools

+ Experience with LDAP and Apple Profile Manager, and Apple Configurator

+ Experience with Apple Device Enrollment Program and Volume Purchase Program

+ Familiarity with Windows Imaging and OS Deployment Solutions

+ Exceptional communication skills, both verbal and written

+ Must be able to effectively work well with others

+ Strong organizational skills with the ability to multi-task and set priorities

+ Bachelor or Master’s degree in Computer Science, Computer Engineering or equivalent experience

+ In accordance with AR 215-3 and the Crime Control Act, personnel requiring access to government CYS Facilities must possess a favorably adjudicated Child Care National Agency Check and Inquiries (CNACI) and a FINAL favorable investigation must be achieved. Additionally a favorable health assessment to include required immunizations is also required.

**Education/Training Requirements:**

+ CCNP certification desired

+ Information Assurance Requirement: Per DoDD 8570.1, the contract employee must possess one of the following DoD-approved baseline certifications associated with IAT Level II (GSEC, Security+, SCNP, or SSCP) within 6 months of start date.

+ CCNA, CCDP, CCIE are a plus.

**Legal Statements**

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

**Compensation**

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

**Location Based Pay Ranges**

**$94,420 - $157,370** in these states: AR ID KY LA ME MS NE SC SD

**$99,390 - $165,640** in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

**$104,360 - $173,930** in these states: CO HI MI MN NC NH NV OR RI

**$109,330 - $182,220** in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335828

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

**Salary Range**

**Salary Min :**

94420

**Salary Max :**

182220

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

**Application Deadline**

12/10/2024

Job Description

Our client in Phoenix, Arizona is currently seeking a Senior Systems Engineer to work with the client's internal shared service systems in a remote environment.

This Senior Systems Engineer will be responsible for installing, configuring, testing and maintaining operating systems, application software, system management tools all while ensuring the highest levels of systems and infrastructure availability. As a more experienced engineer, the Senior Systems Engineer will tackle more complex projects, take the lead on solution design and support less experienced systems engineers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

* NIST experience

* Security Technical Implementation Guides (STIGs) experience

* Experience with DHCP, DNS, Group Policy, Active Directory

* Experience patching Bios and Updating firmware drivers

* Patch Management and troubleshooting experience within Windows Desktop, Windows Server, and Linux

* Excellent written, oral and interpersonal communication skills

* Proven track record working in team-oriented, collaborative work environments

* Proven track record with systems planning, security principles, and general software management best practices

* Experience developing design diagrams and technical documentation relating to system configuration, processes and service records

* Ability to pivot based on customer needs and direction

* Provide Exceptional Customer Service null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].